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Spring Forum Education: From Re-Opening, Staying Closed to any Transition of your Business; How to Create Language Around Transition and De-Escalation in Your Bookstore
Over the past year bookstores have transitioned to shipping centers, shortened hours, curbside, home delivery, remaining closed, re-opening, minimal staff, customer limitations and numerous other adaptations and re-adaptations from how business was previously run. Join Jenny Clines of Seminary Co-op Bookstore in Chicago as she helps you create the language and environment in your bookstore to make sure your message is understood by your customers. As well as, practices in de-escalation while still figuring it all out.

The first half of the session we will be a discussion and best practices and the second half of the session we will break into smaller groups to discuss more specific scenarios.

Apr 13, 2021 12:30 PM in Central Time (US and Canada)

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