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Project Management + Leadership + Communication + Team Engagement = Client Satisfaction

Being a Project Manager is a tough job with many responsibilities and challenges. Chris Cook, PE, President Emeritus at Abonmarche Consultants, Inc. will share his insights as he examines the importance of client satisfaction to gain repeat work and team engagement to retain staff and deliver a first-class client experience.

In this webinar, you will learn:
• How to execute the transition to leader by developing your own Personal Leadership Plan
• Tips for improved Client communication
• Strategies for improved Client satisfaction
• Tips for engaging and retaining your team
• How mentoring and delegation improve the client experience

About the presenter:
Christopher J. Cook, PE has a 35-year career of increasing responsibility from Staff Engineer to Project Manager, to Regional President, to President/CEO, and now President Emeritus of Abonmarche Consultants, Inc. a 160-person firm providing Civil/Structural Engineering, Architectural, Surveying, Planning, and Landscape Architecture from 9 locations in Michigan and Indiana. In his role he has led and supported A/E teams with a focus on client satisfaction and community service.

Jun 22, 2022 01:00 PM in Eastern Time (US and Canada)