Are you struggling to help clients and community members connect to the internet, obtain free or low-cost devices, or navigate basic technical challenges? Join this webinar to learn about the Digital Navigator program, how each organization has designed their digital navigator programs, and some of the challenges and successes of providing digital navigation remotely. Learn how you can best support clients and community members looking for internet or device support and how to connect individuals and families to the program for additional assistance.
Philadelphia launched the Digital Navigator program in April 2020 in response to the digital needs that arose from the COVID-19 pandemic. Digital Navigators can help residents:
-Sign up for or get help with PHLConnectED, the city’s initiative to ensure all K-12 households have internet access,
-Access, apply, and set up affordable and low-cost internet
-Obtain low-cost or free computers
-Get basic technical support
-Troubleshoot connectivity issues
-Support families on how to connect to jobs, telehealth, government services, adult education, and ecommerce
-Refer individuals to digital literacy training
You can learn more about the Digital Navigator program here https://www.phila.gov/2020-06-23-call-a-digital-navigator-today.
The Technology Learning Collaborative (TLC) drives the digital literacy, access, and inclusion conversation in Philadelphia by promoting professional collaboration, training, and networking among organizations and institutions that have a dedicated interest in moving these areas forward. To learn more about us, visit http://www.tlcphilly.org.
Save the date! TLC will be holding webinars monthly on the 4th Tuesday of each month.