In this session, we will briefly discuss the outcomes of the Boosting Service Revenue research conducted by Noventum.
After a brief presentation on the findings of this study, we shall move to small round table discussions where we shall discuss:
Only 4% of the product manufacturers expect they can still only sell traditional product related services in the future such as filed engineer time and spare parts - How do you make sure that your company’s services portfolio meets today’s and future customer demands?
57% of the product manufacturers uses field engineers to spot service sales opportunities - What requires focus in your company: Using more channels to spot opportunities for service sales or doing the follow up properly?
Only 25% om manufacturers have their IT systems sufficiently integrated to be able to proactively service sales opportunities - How does your IT infrastructure support the service sales process?
14:00 - A brief presentation on the study findings from the host of this session, Annick Perry, Partner, Noventum
14:10 - Roundtable discussion groups to explore what these trends may mean for the field service sector.
14:50 - Insight sharing - each discussion group will feedback on the key insights from their session.