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Local Gov Citizen Experience Community Inaugural Meet-up
Local Government is looking to improve citizen satisfaction, efficiency and service delivery effectiveness by focusing on Citizen Experience.

Looking at new ways of working and approaches to improve the citizen experience, Councils and other Local Gov organisations are harnessing:

Human-centered design: Ensuring changes are designed outside-in.

Service design: Integrating “front-stage” and “back-stage” elements.

Inclusive design: Extending human-centered design further.

Measuring customer experience: Providing an informed foundation.

Cocreation: Inviting the public’s input to improve services.

This initial session will look at how Local Authorities can work together to support & promote good practice and collaborative working towards excellent citizen experience.

We will be discussing:

Data Collection: what/how/why
Analytics: insights to affect/implement change
Data-driven Design & Decision Process
New Approaches & Tools for leveraging Data and Continuous Improvement of Citizen Experience

We’ll be joined by do-ers and thinkers from LocalGov for the interactive workshop session.

Jan 26, 2022 10:00 AM in London

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