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Streamlining intake and serving communities
Learn how community legal centres are streamlining intake

Managing demand is a huge priority for our sector. The community legal sector is working in multifaceted ways to manage this demand so Centres can best serve the communities in our care. In this webinar, you’ll hear about one critical aspect of managing demand, namely managing demand at an ICT-level. Learn how to direct people to self-help to ensure there is more time to meet demand.

Due to popular demand, CLCs Australia is hosting this webinar with Circle Green Community Legal, Community Legal Centres Queensland and Community Legal WA. Recently, Circle Green developed a web-based intake form that allows Centres to streamline intake. Since then, Centres have reached out to Circle Green to learn more. This webinar allows the sector to hear first-hand from Circle Green about the process of streamlining intake. 

This webinar is designed for our Member-Centres, particularly those working as Managers, Principal Solicitors, Intake and Triage personnel, Admin staff, as well as Office Coordinators. 

 At this webinar, you’ll learn about: 

how different online solutions work  

what Centres need to consider in terms of legal practice implications, the client journey, and ongoing IT support 

outcomes achieved for clients  

issues that this streamlining process responds to 

costs, risks and how the process works with CLASS  

where Centres can go for help 

Presenters:  

Stuart Caporn, Tenant Advocate and IT Guru, Circle Green Community Legal 

Rowan Kelly, Legal Practice Manager, Circle Green Community Legal 

Samantha Cooper, Sector Sustainability Coordinator,
Community Legal Centres Queensland 

Date and time: Wednesday 21 July, 12:00-1:00pm AEST

If you are a WA solicitor participating in this webinar, to receive points you must register with your Practitioner ID. CPD points will be uploaded to the LPB CPDMS once attendance is confirmed. If you have any queries, contact lp.pii@communitylegalwa.org.au.

Jul 21, 2021 12:00 PM in Canberra, Melbourne, Sydney

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