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"Body Language Skills that Pay Off"
Actions really do speak louder than words. Over 80% of our communication is through body language, yet in service departments, many have not taken the time to master this skill. In a time when many are wearing masks, the ability to read posture has become more relevant than ever. Join a highly qualified trainer in a session that will teach:

Why it is important to learn this skill
How to recognize body language signals
What each signal/posture tells us
How to send out positive signals
How to break the habit of negative signals
How to change the posture and change the mind
The importance of mirroring

Take your customer relations skills to the next level and work your way to more approvals by becoming an expert at reading and delivering this advanced level of communication

Jul 15, 2021 11:00 AM in Central Time (US and Canada)

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