Most of us think we are good listeners, but often, we fall short. We listen to reply or offer advice, never realizing the skills it takes to be a great listener. Attendees will discover the impact nonverbal communication has on their message. They will learn the 5 reflective listening skills along with one key ingredient. Exploring the art of silence and how to use it will enable others to go deeper in their thought process. Attendees will understand how listening is a precious gift we offer another. When they leave the webinar, they will know how to immediately change their default modes and develop deeper personal and professional relationships.