No matter what industry you work in or what service you provide, everyone is in the relationship-building business. In the long run, the key maximizing success and minimizing conflict comes from knowing how to build and maintain strong relationships.
Working with the concepts of Emotional Intelligence, this program will offer you insights into the motivations, drives and needs of others so you can develop relationships based on trust, mutual respect and understanding.
• Understanding the value of emotional intelligence
• The 6 traits of all emotionally intelligent people
• How to establish rapport and create loyalty in your most important relationships
• Repairing damaged relationships