Before vs after. We measure improvement by comparing the current and future states. But what happens when you can't measure the current state? What happens when don't have data? Or, what do you do if you only have qualitative data…you know, like feelings and sentiments vs measurable, concrete data?
In this webinar, Jason Andrews, Senior Manager, Quality at Sperry Rail, Inc, will show us how to measure intangibles.
Jason will review five key frameworks to use when you feel like you are trying to measure the unmeasurable.
Jason Andrews is the Senior Manager, Quality at Sperry Rail, Inc., the world leader in Rail Health® solutions, helping railroads achieve continuous safety and performance improvements through fit-for-purpose Rail Health® solutions that make railway travel safer and more reliable for everyone. He has a background in Operations, with a Bachelors in International Transportation and Trade, an MBA focusing on leadership, and professional roles in Logistics, Supply Chain and Quality. Learning Lean and Six-Sigma in a manufacturing setting, Jason has had to adapt the tools to the service industry where, in his current role, he leads Sperry’s Lean/Sigma and North American Quality initiatives. Jason lives in Connecticut with his wife and three children and enjoys hiking and other outdoor activities with them.