Every agency has issues, but when it comes to EOS, there’s a way these can be approached in a more methodical, proactive manner – we’ll be covering this in the fourth of our EOS webinar series.
As usual, we’ll be joined by Julia Langkraehr, Certified EOS Implementer and CEO of Bold Clarity.
“Issues can be both positive AND negative,” she explains. “It can be hopes and dreams, it can be something you can leverage, or something you need to solve and fix. It’s all about prioritisation, working as a team and identifying the root cause of an issue.”
And when it comes to discussing and solving a problem, it’s important to look forward rather than dwelling on the past. EOS has a tool, the Issues List, which helps capture everything facing an agency and deal with them then and there, so they go away forever.
“We talk about issues and discuss solutions only – and then go on to solve them,” says Julia. “Sometimes, we push things aside if we don’t want to make an immediate decision on them. Using the Issues List helps focus on the issues we need to deal with then and there.”
If you’re struggling to focus on and effectively solve your agency’s issues, this session on EOS with Julia is definitely one to sign up for.