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IHA Partner Perspectives: Recovery Audit Contractor (RAC) Region 1
Presenter Name/Title: Roxanne Cooksey, Customer Service Program Director at Performant Recovery, Inc.
Target Audience: Region 1 (A and B providers)
Date/Time: Thursday, May 25, 2:00 – 2:45 p.m. ET

Session Description:
Roxanne Cooksey will provide a brief overview of the RAC program goals and include detailed information that will assist in navigating the RAC processes.

Speaker Bio:
Mrs. Cooksey has more than more than 17 years of healthcare customer service and project management experience. She oversees multiple Performant Healthcare Customer Service Teams; closely monitoring performance to ensure outstanding customer service delivery for the CMS RAC Region 1, Region 2 and the national contract for Region 5 as well as multiple commercial client contracts.

Content conveyed at, or in conjunction with, this event does not constitute the opinion or views of IHA.​

May 25, 2023 02:00 PM in Indiana (East)

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