The current necessary focus on the digitisation of everything a council does provides an opportunity for a leapfrog moment.
In 2020, we live in an age where digital is ubiquitous in everything we do. So, it makes sense, at this critical juncture of digital strategy planning, to consider what our services will look like six months from now.
Digital ‘sticking plasters’, rushed through to provide solutions that were good enough to respond to the crisis, now give us an opportunity to stand back and think about how all council services are delivered end-to-end.
To empower your users to do more - without the need for IT – and, ultimately, to put #citizensfirst.
Our session will cover three key areas with examples and case studies from councils:
* Leapfrog low code and jump straight into no code service creation and delivery
* Improving user journeys and engagement with genuine personalisation of digital services across the whole council
* 2025 - The Rise of Generation Z, messaging and delivering services effectively for all generations of users