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SDXD Presents: Bringing it all together - How user research impacts strategy on Uber Eats

Discover how Uber Eats conducts global research in international markets to improve the experience for delivery partners and get people their chicken wings (or chana masala) faster.

ABOUT THE PRESENTATION
Uber started in 2010 to solve a simple problem: how do you get access to a ride at the touch of a button? But, in the last 11 years, we have evolved to be a platform that moves people, food, and things through cities. Today, let's talk a little bit more about food!

Uber Eats operates in hundreds of cities globally across 45 countries. But what are our unique challenges? How do changes in cultural and geographical contexts impact delivery? What does research look like for us? How do we discover the differing needs and pain points of delivery partners across markets? How does the research team collaborate across functions and impact UX for delivery partners? Come find out!

AGENDA (PST):
6pm - 6:10pm: Opening statements
6:10pm - 6:40 pm: Presentation by Minal
6:40pm - 7pm: Audience Q&A + closing statements
7pm and beyond: Optional post-event networking

⚡️POWERED BY MetaLab
At MetaLab, we make interfaces. From Fortune 500 companies to stealth startups, we help our clients design, build, and ship products and services that people love.
https://metalab.co

Feb 10, 2021 06:00 PM in Pacific Time (US and Canada)