Upaya Social Ventures works with a mission to eradicate extreme poverty by creating dignified jobs in India. We invest in small and growing businesses (SGBs) that are anchored in highly marginalized communities. Over the past decade, Upaya has invested in 26 businesses that have created a total of 21,000+ jobs. To ensure our work is moving the needle on poverty alleviation, we regularly survey jobholders, collect feedback on their overall satisfaction and quality of life, and share this feedback with a variety of stakeholders to strengthen our programs.
1) It is tricky for an impact investor or donor to share constructive feedback with portfolio companies or NGOs after discovering a negative result from their interventions. How do you exercise power in a constructive way?
2) How do you protect the identify of respondents who may be providing the negative results, especially if they may experience negative consequences if they were discovered?
3) What techniques are needed when interviewing young women who are marginalized – who may be embarrassed about being interviewed, especially if they live in a place where it’s difficult to find privacy?