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CES BC Webinar - Alice in QI Land: An Evaluator’s Travel Log
What do the words Quality Improvement (QI) mean to you? Embarking on my journey into QI land images of top down bureaucratic directives and a punitive approach to change management were top of mind. I struck out with trepidation; but as my voyage continued my perspective changed. This presentation highlights insights that I gained along the way and valuable new tools for my toolbox. Surprisingly, QI drew heavily on my previous knowledge and skills from evaluation, public health and psychology. Tools were often a twist on those that I had used before but brought a new perspective from other industries and world views. Some examples include: Driver Diagrams, Activity Follows and Run Charts. I also encountered tensions with how QI is applied in healthcare but bumps in the road are what make a journey memorable. Based on my trip I’ve made a new home in QI land, visitors are welcome!

Jul 10, 2020 12:00 PM in Pacific Time (US and Canada)

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