Whether you’re a company of five people or 5,000, having engaged employees is the key to success. However, we know through research that the U.S. has an engagement crisis. And the pandemic has only complicated matters and created more barriers. Or has it created more opportunities? As we think about the future, a key business, bottom-line topic is how can leaders foster an environment where employees are fully engaged? Where they feel valued, where they feel a sense of autonomy over their work and where they feel a sense of greater purpose connected to their work? One of the solutions sounds simple, but can be the most difficult to accomplish -- being connected to the emotional feelings of others – otherwise known as empathy. Two executives from Goodwill of Central and Southern Indiana, Kent Kramer, CEO and Ivan Cropper, VP of Marketing, will address how empathy has played a role as they create a culture of trust and transparency for their XX employees pre-, during and post-pandemic.