The COVID-19 pandemic has required reference and instruction librarians at FIU to approach reference services with flexibility and creativity in order to ensure that students and faculty continue to receive the high level of service they expect. While additional online resources have made it easier to connect users with the information they need, librarians providing online reference using these resources need to be aware of the limitations and regulations governing these collections, adding another level of expertise to the mix.
This webinar will discuss the changes to reference FIU has made in order to adapt to COVID-19 and student/faculty needs, including going over how moving to an online-only reference model has affected the types of resources we can suggest. In addition, Elana will talk about how access to free resources made available by publishers to help augment electronic collections must be considered when providing reference services.
Presenter: Elana Karshmer