Hosted by Stewart McCall, Service Lead - ICT Enterprise Architecture, South Ayrshire Council and Simon Smith, Sales Director and Andy Orchard, Head of Account Management, GOSS Interactive
During this session GOSS and Scottish unitary authority South Ayrshire Council explore ways in which your organisation can rapidly deliver focussed and easy to use CRM-based customer services. South Ayrshire also explain how they managed to gain corporate buy-in to enable them to start moving more services online in order to keep their customers better informed and engaged, reduce costs and improve efficiencies.
Using the GOSS Digital Platform solution, South Ayrshire Council will demonstrate how they have managed to utilise the platform as a CRM replacement solution, and also present key insight to their future digital and online plans.
This session is the perfect opportunity for those looking to gain more insight into how to shift services online and deliver them in a way that customers will want to use.