The Front Desk & Admin teams have been placed under immense pressure over the past 18 months; and it doesn’t look like getting any easier in the lead up to the end of the year. Patients are becoming increasingly frustrated as they cope with lock-downs, vaccination dilemmas and general Covid fatigue.
Furthermore, practice staff must cope with their patients, their colleagues and also their own personal well-being. This presentation aims to provide some tips on self-care to deal with your own well-being, while maintaining a professional response to those frustrated and difficult patients and situations in at the practice.
Presenters, Maggie and Brett McPherson will bring their practical and professional experience to provide some tips and tricks to cope with these situations and enable you to retain your sanity, composure and performance. Just remember your brain is like a computer, you need to update and refresh it or it’s going to crash!