In our second session with Julia Langkraehr, Certified EOS Implementer and CEO of Bold Clarity, it’s all about people.
People make an agency what it is – but how do you know you’ve got the right people in the right seats, and at the right time? Julia says that structure is a key factor.
“We want to structure first. A lot of people structure their agency around the people they have, but then they can’t scale above that ceiling,” she explains.
Implementing the People component is two-fold: “You need to create an accountability chart establishing which roles need filling, match people with your company’s core values, and work out which roles people are best suited to.”
This helps to work out where you might be going wrong, or what’s stopping things from running smoothly, but sometimes it’s not so simple.
You may have the right person in the wrong seat, but perhaps more difficult, you may have the wrong person in the right seat – it all boils down to whether they match and respond to your agency’s core values.
“Sometimes a person is delivering their sales number, but they’re annoying everyone around them, they’re hard to work with, or they’re a bit of a prima donna,” says Julia. “Even if they’re performing, if they don’t match the company’s core values, you need to do the right thing for the greater good.”
Julia will be exploring how implementing EOS can help your entire team, as opposed to focusing on one single person or ego – to your agency’s detriment.