Whether you’re responding to a challenging problem or delivering bad news, staying decisive and solutions-oriented is no easy feat. Your goal is to stay focused, concise and proactive. How do you accomplish this when the pressure is on, and the situation is tense?
This session provides the skills needed to respond to challenging situations while staying calm, cool and collected.
You will learn how to:
• Ease fear related to confrontational scenarios
• Organize your thoughts to stay proactive vs. reactive
• Gain commitment and move to action