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Webinar: Contact Centre Business Chemistry ... presented by Deloitte
This Webinar is free to all ContactNB Members and Partners. There is a nominal fee for non-members to participate.

WHAT IS BUSINESS CHEMISTRY?

Business chemistry uses science to improve the art of business relationships and gain deeper insights about your unique individual and team work styles and shared traits to help build stronger relationships, increase team performance, and create exceptional organizations. In this era of virtual engagement and the way our service organizations are tasked to build customer trust and support positive workplace culture, understanding and connecting with others is paramount.

Please see the attached file to learn more about Deloitte’s Contact Centre Business Chemistry.

THE APPROACH

Determine your own business chemistry type

Complete the online assessment to get a detailed report about your working style

UNDERSTANDING OTHERS

Learn how to identify the four Business Chemistry types to help you develop a hunch about other people’s working styles

EXPLORE YOUR TEAM

Discover your team’s composition and unique characteristics

ADAPT YOUR STYLE

Explore ways to engage more effectively with individuals, teams and customers

PUT CHEMISTRY TO WORK

We practice what we teach by creating a fun and memorable virtual experience that engage participants through active learning

ABOUT DELOITTE

Deloitte is a global leader in contact centre advisory, transformation and managed services with a wide range of capabilities, assets, accelerators and skills to help organizations redefine the future of service to drive customer experience, cost optimization, performance enhancement, operational excellence and digital transformation.

Dec 15, 2020 10:00 AM in Atlantic Time (Canada)

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