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"The First Step Live"
This series is an opening introduction to the First Step of the Complete Service Guarantee System.

Greet clients professionally
Focus on clients’ concerns by asking thorough diagnostic questions
Reaffirm your understanding of the client’s concerns and put their minds at ease
Perform a complete walk-around
Inform the clients of all maintenance needs by giving benefit-based presentations, implementing the “What’s in it for me” approach
Build lasting relationships to increase customer retention
Personalize closing techniques
Offer realistic promise times
Follow-up and inform clients throughout the day
Schedule the next visit

2 hour class, $295 – (Free to our subscribers)

Jun 16, 2020 12:30 PM in Central Time (US and Canada)

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