Technology is continually evolving, and with it, patron expectations. What do library services look like in a world of increased convenience and instant gratification? This presentation will examine:
- The immediate technological impact of COVID-19 on libraries.
- The latest technology trends that lay ahead, and how they shape customer expectations.
- Tech-based program and service opportunities in the year ahead.
Nick Tanzi is a nationally recognized library technology consultant, and author of the books Making the Most of Digital Collections Through Training and Outreach (2016) and Best Technologies for Public Libraries: Policies, Programs, and Services (2020). From 2019-2021, Tanzi served as the column editor for Public Library Magazine’s “The Wired Library”. His work has also been featured in publications including VOYA Magazine, Computers in Libraries, Library Journal, and Marketing Library Services. Tanzi blogs at the-digital-librarian.com