As organizations grow, headcount increases, the number and size of projects get bigger, things become more complex. Control systems get stress tested, we outgrow processes and the wheels get wobbly. We get the work done, deliver the project, the customer is happy, but when we look in the wake, people and the organizational are harmed. All of this has an impact on profit. Tom Foster will share the statistically significant research of the late Dr. Elliott Jaques (1917-2003) related to levels of work in organizational structure.