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VCK Quality Talk - The impact of Customer Journeys on Customer Experience
For decades we the Quality professionals have successfully applied Quality and Excellence principles, concepts, strategies to help commercial businesses improve performance, become competitive and attain market leadership. While businesses have benefited immensely from application of Quality techniques, organizations from Social sector, and committed to serve vulnerable segments of the society, have not had the opportunity to apply Quality & Excellence techniques to the same extent as commercial businesses.

Mar 11, 2021 04:00 PM in Brussels

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