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Joe Estey, Sr. will present on 'Fooled by Counting—Why the Scale is Not Your Friend'
Many organizations collect and use data to ‘see where they have been, where they currently are and where they need to be’. In many cases, they can be easily fooled by the same numbers they depend upon to survive and improve. Recent research from a variety of industries reveals most common metrics or Key Performance Indicators are used to track inspections and compliance which fails to measure learning leading to performance improvement. In addition, traditionally used indicators and measures quantifiably assess the performance of the organization or individuals (how much) rather than qualitatively (how healthy or well) the organization is. According the authors of the recently published book, Beyond Performance 2.0, the top quartile companies assess the right things, for the right reasons in the right way. During this virtual discussion, Joe will share first hand examples of organizations who have risked the ‘scrutiny of their leaders and stakeholders’ by adopting new methods and techniques for determining success and opportunities for improvement.

Mar 25, 2021 10:30 AM in Eastern Time (US and Canada)

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