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(Contact Centre Webinar) Addressing Today’s Key Homeworking Challenges
In this webinar, we'll discuss the key homeworking issues facing businesses today, including:

• How to better manage the consequences of cost of living increases
• Dealing with vulnerable customers
• Overcoming recruitment challenges with a WFH/hybrid model
• Addressing ‘time to competency’ concerns
• Employee engagement in a WFH/hybrid setting
• Retraining team leaders to better manage/communicate with homeworkers
• Bursting the bubble of WFM misconceptions
• Using WFH resources to overcome imbalances in consumer demand

Jun 30, 2022 12:00 PM in London

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