Service Recovery: an brief introduction to the toolkit & “what next?” for libraries beyond the immediate crisis. - Shared screen with speaker view
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Does it include guidance re number of people in a space in addition to keeping 2 metres distance?
Ayub - how does this relate to taskforce work?
will there be guidance about what happens when/if track and trace identifies the library as a place where the disease has been transmitted?
do you have a timeline for the future seminars? We need to go through governance to undo closure decisions and these will be useful for the governance reports.
Is there any guidance on asking staff that are in the vulnerable (not shielding) category to return to work?
quarantine period for books ? seems to be 72 hours but not all countries are applying this. also advice on browsing? is it safe if customers sanitise their hands
very basic question about should toilets be open in libraries or not
Will this guidance differ from task-force when published?
Are you expecting staff to be cleaning between customers eg touch screens or toilets?
Are use of gloves covered in the guidance?
do you think its worth having some national communications about libraries - really liked what Inspire have put out in NOtts
And face covering
Is there anything specific for delivery drivers and PPE and safety when moving items around?
What about perspex screens at desks?
sorry I cant
Are all libraries going to phase various services i.e first only borrow/return, after a week availability of PCs etc.
Just to confirm libraries could open from 4th July - as per government?
Catherine's iPad (2)
Libraries can play a key role in community recovery so essential that we work with partners and cross directorate not in silos
so, very quickly how are we going to change the universal offers to reflect the new normal?
We will need to send out a positive message to communities - we're here to say and libraries makes a huge difference to each and every age groups
i think we need a brand., a new narrative
We are currently working on looking at the post covid world mapped around the universal offers and where there are gaps and opportunities
there's definitely a role for us to play in supporting the bereaved...our engaging libraries project around death and dying has had to quickly move elements into a digital realm...Our virtual death café was oversubscribed, conversations dominated by conversations of recent loss / future loss and how indviduals are coping / will cope with not being able to attend funerals etc - there are massive implication on the future mental health of communities...we have created book lists and organisatiosn which are available for all libraries to use
Shielding work has made us aware of the large number of older peopl who are still veryn much digitally excluded. diane
We can facilitate but we are not counsellors -best to link with partners such as Cruse=Tricia Margerison
In NOrfolk Libraries now offer bereavement calls. Everyone who registers a death gets offered a 30 minute call with a member of library staff. Been very successful and take up has been greater than I anticpated. Its not counselling, its signposting.
We have a death cafe in Exeter but also looking at a wider model of a grief cafe to help people’s adjustment to what has happened
Need to link into education providers and see how we can support students across all education areas who are in digital poverty/lack confidence
Where vendors have enabled remote access where licenses do not normally allow it, this has been really helpful. Could LC encourage them to continue this - hopefully indefinitely.
We have been doing about 50 phone calls a weel coaching them to access - one 94 ear old now borrowing e-audio
We have also been running Grief Cafes and Grief gatherings. Just to be clear that our work is delivered in partnership with a range of End of Life Specialists, and our role is around also signposting
Yes, Hazel. Like the theatres have seen a great uptake for online performances, we will hopefully see more interest in online content such as the Family History packages - would be great to be able to continue offering his to home users.
We also need to make sure that we support the economic and social recovery by working with other services and really expanding on patnerships.
we will definitely work on continuing access from home with providers
is there an opportunity to have a concerted effort to reduce/changing licensing arrangements for eBooks.
Maybe what we have delivered during lockdown will be evidence of how we can deliver in communities and attract more funding p/sjips?
In order to continue with excellent digital offers and excellent physical offers it would be good to leverage more collective buying power. e.g. all suppliers have forward to match fund the ACE funding for e-materials. Can we have more of this?!
We are part of a business recovery team that tis led by Mark it York - an arms length cycl org that works on inward investment and city centre growth. It’s early days but it’s good to be able to sit with other businesses to show libraries contribution to the high street
We will also be able to tap into funding by working with our partners to support countywide/national recovery.
thank you Mark
Thanks and best wishes Mark
thanks Mark for everything
Many thanks & best wishes Mark for your great leadership
Diolch yn fawr Mark
Thanks Mark hoping we can thank you in person soon
Thank you Mark and best wishes.
thanks Mark great job
Thanks all :-)
Thank you! Bye!