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Service Recovery: an brief introduction to the toolkit & “what next?” for libraries beyond the immediate crisis. - Shared screen with speaker view
Helen Drakard
16:29
Hi, If everyone could turn their microphone to mute that would be great and just a quick reminder that we are recording this call. If you have any questions please type them here. Thanks.
Kate Turner
28:54
Does it include guidance re number of people in a space in addition to keeping 2 metres distance?
khan
28:55
Ayub - how does this relate to taskforce work?
jan
29:01
will there be guidance about what happens when/if track and trace identifies the library as a place where the disease has been transmitted?
mandy.kinder
29:25
do you have a timeline for the future seminars? We need to go through governance to undo closure decisions and these will be useful for the governance reports.
subnum.hariffkhan
30:13
Is there any guidance on asking staff that are in the vulnerable (not shielding) category to return to work?
Trisha Ward
30:59
quarantine period for books ? seems to be 72 hours but not all countries are applying this. also advice on browsing? is it safe if customers sanitise their hands
Liz McMillan
31:19
very basic question about should toilets be open in libraries or not
khan
31:32
Will this guidance differ from task-force when published?
hazel edwards
33:21
Are you expecting staff to be cleaning between customers eg touch screens or toilets?
mandy.kinder
33:30
Are use of gloves covered in the guidance?
jan
33:46
do you think its worth having some national communications about libraries - really liked what Inspire have put out in NOtts
Peter Aspinall
33:48
And face covering
Kate Turner
34:53
Is there anything specific for delivery drivers and PPE and safety when moving items around?
Tracy McGregor
35:00
What about perspex screens at desks?
jan
35:56
sorry I cant
amit.bhagat
36:00
Are all libraries going to phase various services i.e first only borrow/return, after a week availability of PCs etc.
amit.bhagat
37:21
Just to confirm libraries could open from 4th July - as per government?
Catherine's iPad (2)
43:20
Libraries can play a key role in community recovery so essential that we work with partners and cross directorate not in silos
jan
44:45
so, very quickly how are we going to change the universal offers to reflect the new normal?
amit.bhagat
44:50
We will need to send out a positive message to communities - we're here to say and libraries makes a huge difference to each and every age groups
khan
45:17
Ayub question
Marian MB
46:20
i think we need a brand., a new narrative
Sarah Mears
48:25
We are currently working on looking at the post covid world mapped around the universal offers and where there are gaps and opportunities
Anita Luby
51:08
there's definitely a role for us to play in supporting the bereaved...our engaging libraries project around death and dying has had to quickly move elements into a digital realm...Our virtual death café was oversubscribed, conversations dominated by conversations of recent loss / future loss and how indviduals are coping / will cope with not being able to attend funerals etc - there are massive implication on the future mental health of communities...we have created book lists and organisatiosn which are available for all libraries to use
8WWf76
52:31
Shielding work has made us aware of the large number of older peopl who are still veryn much digitally excluded. diane
Trish
53:46
We can facilitate but we are not counsellors -best to link with partners such as Cruse=Tricia Margerison
jan
54:37
In NOrfolk Libraries now offer bereavement calls. Everyone who registers a death gets offered a 30 minute call with a member of library staff. Been very successful and take up has been greater than I anticpated. Its not counselling, its signposting.
Frances Tout
55:44
We have a death cafe in Exeter but also looking at a wider model of a grief cafe to help people’s adjustment to what has happened
mcdonaghde
56:45
Need to link into education providers and see how we can support students across all education areas who are in digital poverty/lack confidence
hazel edwards
56:55
Where vendors have enabled remote access where licenses do not normally allow it, this has been really helpful. Could LC encourage them to continue this - hopefully indefinitely.
Lesley Sim
56:57
We have been doing about 50 phone calls a weel coaching them to access - one 94 ear old now borrowing e-audio
Anita Luby
58:46
We have also been running Grief Cafes and Grief gatherings. Just to be clear that our work is delivered in partnership with a range of End of Life Specialists, and our role is around also signposting
Mark Heaton
59:49
Yes, Hazel. Like the theatres have seen a great uptake for online performances, we will hopefully see more interest in online content such as the Family History packages - would be great to be able to continue offering his to home users.
Mirka Duxberry
01:02:17
We also need to make sure that we support the economic and social recovery by working with other services and really expanding on patnerships.
Sarah Mears
01:03:04
we will definitely work on continuing access from home with providers
Trisha Ward
01:03:27
is there an opportunity to have a concerted effort to reduce/changing licensing arrangements for eBooks.
Lesley Sim
01:05:05
Maybe what we have delivered during lockdown will be evidence of how we can deliver in communities and attract more funding p/sjips?
Kate Turner
01:05:38
In order to continue with excellent digital offers and excellent physical offers it would be good to leverage more collective buying power. e.g. all suppliers have forward to match fund the ACE funding for e-materials. Can we have more of this?!
Fiona Williams
01:06:40
We are part of a business recovery team that tis led by Mark it York - an arms length cycl org that works on inward investment and city centre growth. It’s early days but it’s good to be able to sit with other businesses to show libraries contribution to the high street
Mirka Duxberry
01:09:39
We will also be able to tap into funding by working with our partners to support countywide/national recovery.
Mirka Duxberry
01:10:16
Thank you:-)
Sarah Mears
01:10:17
thank you Mark
Trisha Ward
01:10:30
Thanks and best wishes Mark
Martin Burton
01:10:41
thanks Mark for everything
Anita Luby
01:10:53
Many thanks & best wishes Mark for your great leadership
PUGHK
01:11:39
Diolch yn fawr Mark
Helen Drakard
01:11:39
Thanks Mark hoping we can thank you in person soon
Michelle Alford
01:11:53
Thank you Mark and best wishes.
iPhone
01:12:21
thanks Mark great job
Kate Turner
01:12:29
Thanks all :-)
Michelle Alford
01:12:31
Thank you! Bye!