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Process automation: an evolutionary approach to digital transformation - Shared screen with speaker view
Ali Groves
33:21
Welcome to the webinar! We are using the chat function for your questions, comments etc so feel free to post them here
Ed Finegold
39:31
We welcome and will do our best to field questions here. Please feel free to send them.
Ed Finegold
44:04
Yes our panelists will address their hands on experiences
Ali Groves
47:02
The slides will be shared in an email with a link to the recording in the next 24 hours
Dr Kobus Liebenberg
47:18
Great !
Ed Finegold
47:19
Yes all participants will receive slides after - sorry i failed to say that
Leonel Erlichman
49:25
Excellent, thanks
Henrik Olsson
59:20
Questions - Where did you put Ownership / accountability for Processes think processes such as customer onboarding - Order to Activation, Issue to Resolution... eg the "internal" owner / customer of process improvement / automation
Ed Finegold
01:00:30
The webinar will be available via recording afterward - no worries
Leyla Kerimova
01:04:11
Joao thank you for the Roadmap snapshot.My questions are1. What Maturity Level the Processes must be to start the appropriate implementation?2. % of automated processes planned vs. actual?Thx
Nurliyana Japar Sani
01:08:19
My question will be how do you manage on being agile for this project following this roadmap snapshot, are you following everyday scrum practices every day till end of the project? Since knowledge and transparency are some of the main keys in automation processes.
Dr Kobus Liebenberg
01:09:56
To enable collaboration between the virtual teams, how did the governance and sponsorship work?
Malik Chaubeyre
01:12:34
To Joao : Any percentage to share on Cost reduction ? Human Error reduction (operation)?
Ed Finegold
01:13:23
I will try to come back to more of your questions at the end folks. Thank you so much.
Ed Finegold
01:15:33
Replying to Tomasz: Several of the expert commentators in the report spoke to this exact idea and the debate revolved around mending an existing process for incremental gains vs rearchitecting and aligning systems with processes and outcomes.
Ed Finegold
01:16:42
No worries Tomasz - it is in the report, but wasn't addressed directly by the panel
Ali Groves
01:17:54
Here is the link to the full report for you to download https://inform.tmforum.org/research-reports/process-automation-an-evolutionary-approach-to-digital-transformation/
Dr Kobus Liebenberg
01:22:50
Thank you.
Ali Groves
01:25:43
Hi @rayudu. Yes the recording link will be sent to you via email tomorrow and will include a pdf of the full slide deck
Ali Groves
01:31:05
the full presentation will be sent out which includes the slides from Vodafone and Orange as well as our sponsor Cortex
Malik Chaubeyre
01:43:01
tks
Santosh Randive
01:43:11
Thank you
Charles Somorin
01:43:12
Thanks everyone
Thabo Mahlangu
01:43:17
Thank you.
Dingindlela Mhlanga
01:43:18
Thank you
Gururaman Subramanian
01:43:22
thank you
Juan Otero
01:43:23
Thank you