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LIHWA Utility-CAA Webinar - Shared screen with speaker view
Bryan Cutchen
17:16
Bryan Cutchen, Oakridge City Administrator
Amy Anderson
17:16
Amy Anderson, City of Hillsboro Utility Billing Manager
Carol Canham
17:51
Carol Canham, City of Harrisburg
Deanna Rios
18:26
Deanna Rios, Oregon Public Utility Commission
Sheri Gutierrez
18:46
Sheri Gutierrez, CAPECO
Dan Elliott
28:22
https://www.oregon.gov/ohcs/energy-weatherization/Pages/Low-Income-Household-Water-Assistance-Program.aspx
Dan Elliott
38:21
https://www.oregon.gov/ohcs/energy-weatherization/Pages/utility-bill-payment-assistance.aspx
Jessi Adams, CAPO she/her
42:34
ok thank you!
Anna Wade
42:52
Do storm water charges also qualify?
Rachel King
45:45
Is there a floor and ceiling for crisis payments?
Alicia Blalock
48:27
What about other fees? Examples: franchise, backflow, service fees like disconnection, tampering, or other city fees collected on utility bill.
Rachel King
49:07
Thanks, I know that pinpoints extreme situations.
Alicia Blalock
52:25
Thank you
Dan Elliott
53:48
https://www.oregon.gov/ohcs/energy-weatherization/Documents/08-09-2021-LIHWA-Draft-State-Plan-for-Oregon.pdf
Jill Bentley
57:51
Is this a one-time payment per customer or can be for multiple months/continuing payments?
Jill Bentley
58:49
Can a customer be eligible to get a credit for future months usage?
Joy Aldrich (OHCS)
01:00:17
Jill - this is a one-time funding that will serve as a bulk payment.
Brandi Adams
01:00:30
With two funding sources that need to be tracked, can customers apply for both?
Carol Canham
01:01:21
I don't have a microphone, but by outreach do you mean how do we communicate to our customers about this opportunity?
Dan Elliott
01:01:47
@ Carol . Yes.
Anna Wade
01:01:56
wrt outreach, I've considered advertising on Fresh EBT. Might be a good channel as SNAP recipients have already met income criteria.
Sheri Gutierrez
01:02:24
Radio Ads, Social Media, Utility inserts, Flyers around communities in each service area, business contacts, CTUIR liaison, DHS office referrals,
Carol Canham
01:02:35
Just spoke with our CSC contact about putting a flyer in with the monthly bill.
Carol Canham
01:02:58
And will advertise through the usual communication channels: facebook, newsletter, etc.
Randi Meadors
01:03:27
City of Donald: We can advertise in our monthly newsletters, website, community boards, social media, business groups, flash alerts.
Cheyenne Holliday
01:03:27
Partnering with community based organizations may be a good way to reach out to customers as CBOs are a trusted information source
Carol Canham
01:03:55
Good idea, thank you.
Dan Elliott
01:05:54
Great feedback! Keep it coming!
Rachel King
01:08:22
Has the draft vendor agreement changed since the one circulated about a month ago?
Dan Elliott
01:12:24
@ Rachel. Yes. We will eliminate one unnecessary portion and qualify (strengthen) another. But it is 95% unchanged. Input from utilities have been very helpful.
Michael Dougherty
01:12:55
OHCS - Thank you, outstanding presentation.
Jill Bentley
01:13:15
Does this program supercede any other programs we already have in place?
Stephanie Ponto
01:13:39
There was a question about whether customers can apply for assistance through both funding sources
Joy Aldrich (OHCS)
01:13:45
joy.aldrich@oregon.gov - you can email me directly.
Rachel King
01:15:01
to clarify should we expect vendor agreements by Sept 15ish?
Anna Wade
01:15:21
Thanks for the info. I assume the slide deck will be made available?
Stephanie Ponto
01:16:09
thank you, much simpler that way
Rachel King
01:16:59
awesome, thanks
Sheri Gutierrez
01:17:57
What about client's that have received OERAP water assistance, it was said that currently a client/HH cannot receive LIHEAP if they received electricity assistance with OERAP. Would it be the same situation with LIHWA?
Sheri Gutierrez
01:21:54
I will check with my director to see if she received that in writing. Thank you
Michelle Ehara
01:22:11
Sorry, I may have missed the answer to if there was an amount cap to the crisis payment?
Eleesa Aguilar
01:24:00
Will this recording be housed anywhere for future reference?
Joy Aldrich (OHCS)
01:24:35
Eleesa - Yes, this and the other two recordings will be available on our website. Hopefully, I can have them posted by the middle of next week at the latest.
Connie Johnson
01:25:37
Michelle Crisis Cap is the same as regular payment. Cap is $1000.
Michelle Ehara
01:25:55
Thank you Connie :)
Joy Aldrich (OHCS)
01:26:30
Thank you Connie and Michelle! :)
Dan Elliott
01:28:42
Recordings here https://www.oregon.gov/ohcs/energy-weatherization/Pages/Low-Income-Household-Water-Assistance-Program.aspx
Sheri Gutierrez
01:30:05
OERAP applications are all done online for rent, electric & water assistance and through our local Oregon Human Development Corporation (OHDC) for our Spanish speaking clients, however we have an inhouse referral system with our housing case managers to refer client's.
Rachel King
01:30:44
I just wanted to share; I had the oppertunity to meet with staff from Congresswoman Bonamici's office and I let them know how excited I am about this program opportunity for Oregonians, and how hard you all were working at OHCS to make this sucesssful. Also how much we would all appreciate her continued support to keep this program going long term to help meet this critical need!
Sheri Gutierrez
01:34:19
I have also reached out to our local Hospital's Patient Financial Services staff to share all of the services our agency has available as they get tons of people needing assistance with their hospital bills so I figured they could give them my business card to come or call for an appointment.
Jill Bentley
01:36:03
I just looked around for my cat (put I'm at work) LOL
Jill Bentley
01:36:21
*but
Jill Bentley
01:36:44
Don't. It's very sweet.
Jill Bentley
01:37:39
I appreciate your time in explaining this program. Thanks!
Rachel King
01:37:42
thanks all!
Michelle Ehara
01:37:51
I appreciate the clarification on payments, updated timeline, and the utility polls :) Knowing how long vendor agreements could potentially take to complete is helpful.
CaitLinn Perry
01:37:55
Thank you very much. very informative..
Leela Ram
01:38:07
Thank you for this presentation and your time
Jessika Ramirez
01:38:33
Thank you