Hi all, please fee free to add your questions here during today’s webinar.

Crisis can tend to be geographically bound - so only happening in one place or country - how have the needs of responding to a global pandemic differed from a national or localised crisis? and how might this response change how we respond to crisis in future?

Thanks for the question, Catherine

As some countries start to recover, how do you see communication starts to move from compassionate/empathy messages to more practical/economic when finance & business concerns kick in? (job losses concern are rising)

Thanks for the question, Darryl

Is the Warehouse a listed company and if so, are there regulatory penalties (aside from reputation) for the initial announcement?

Hi SLAM, there’s a few news articles online about that issue, this one looks to answer your question but is behind a paywall… https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10889537

Thank you!

I was really put off in the early days of the pandemic (as in early March in our part of the world) when I started receiving emails from training providers offering to 'help my team learn how to remote work/remote manage' etc. To me, that was a failure to read the room. Did anybody else see/feel that way?

How do you balance the 'if you don't have anything to say don't add to the noise' message with establishing a routine around messaging? The biggest challenge I've had is overcoming the 'nothing has changed so we shouldn't say anything' that comes from some with staff expectations they will hear from the top as a source of comfort every day.

What about coming out of the initial crisis...I acknowledge it is part of the overall crisis management process but how should the tone and tactics change in the next phase of comms?

Thanks Michelle and Alison!

Hi Michelle - I had the same response to similar messages. And to the general 'here with you ones' that were just empty (and annoying) branding. The latest Marketoonist cartoon struck a chord with me: https://marketoonist.com/2020/05/genericadvertising.html

And also, any tips on how everyone is moving through crisis comms and planning for the transition to recovery comms?

Has anyone else lost sound?

Initial thoughts about transition to recovery is focusing on the positive unintended consequences of restrictions. Encouraging good practices to continue such as work flexibility, tech solutions and improved connections between managers and teams.

Good question SLam. My responses is the same - ensuring that every single message is laser-focused on what the recipient *needs* to know from us. The battle internally can be fierce as staff/managers etc are (understandably) thinking of our *wants* and think audience needs are the same as our wants.

Thank you!

I have to jump into another meeting, thanks Ngaire for an insightful presentation.

Thanks Melanie!

Just in case anyone knows me and where I work ;) my boss wasn't the one I needed to battle to establish the need for good leadership comms at this time :)

thank you, this was very insightful - great presentation!

Thanks iSentia and IABC :-)

Thank you! That was great. :)

THANK YOU - really great