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Media and COVID19 - IABC Canberra - Shared screen with speaker view
IABC Canberra
20:36
Hi all, please fee free to add your questions here during today’s webinar.
Catherine
28:43
Crisis can tend to be geographically bound - so only happening in one place or country - how have the needs of responding to a global pandemic differed from a national or localised crisis? and how might this response change how we respond to crisis in future?
IABC Canberra
31:21
Thanks for the question, Catherine
Darryl Ng
35:54
As some countries start to recover, how do you see communication starts to move from compassionate/empathy messages to more practical/economic when finance & business concerns kick in? (job losses concern are rising)
IABC Canberra
36:57
Thanks for the question, Darryl
SLam
40:28
Is the Warehouse a listed company and if so, are there regulatory penalties (aside from reputation) for the initial announcement?
IABC Canberra
43:30
Hi SLAM, there’s a few news articles online about that issue, this one looks to answer your question but is behind a paywall… https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10889537
SLam
44:19
Thank you!
Michelle Bryne (ESC)
47:05
I was really put off in the early days of the pandemic (as in early March in our part of the world) when I started receiving emails from training providers offering to 'help my team learn how to remote work/remote manage' etc. To me, that was a failure to read the room. Did anybody else see/feel that way?
Michelle Bryne (ESC)
54:04
How do you balance the 'if you don't have anything to say don't add to the noise' message with establishing a routine around messaging? The biggest challenge I've had is overcoming the 'nothing has changed so we shouldn't say anything' that comes from some with staff expectations they will hear from the top as a source of comfort every day.
Alison Senti
54:18
What about coming out of the initial crisis...I acknowledge it is part of the overall crisis management process but how should the tone and tactics change in the next phase of comms?
IABC Canberra
56:01
Thanks Michelle and Alison!
Gary Bowering
56:15
Hi Michelle - I had the same response to similar messages. And to the general 'here with you ones' that were just empty (and annoying) branding. The latest Marketoonist cartoon struck a chord with me: https://marketoonist.com/2020/05/genericadvertising.html
SLam
56:15
And also, any tips on how everyone is moving through crisis comms and planning for the transition to recovery comms?
SLam
56:58
Has anyone else lost sound?
RS1981
59:35
Initial thoughts about transition to recovery is focusing on the positive unintended consequences of restrictions. Encouraging good practices to continue such as work flexibility, tech solutions and improved connections between managers and teams.
Gary Bowering
01:02:11
Good question SLam. My responses is the same - ensuring that every single message is laser-focused on what the recipient *needs* to know from us. The battle internally can be fierce as staff/managers etc are (understandably) thinking of our *wants* and think audience needs are the same as our wants.
SLam
01:05:24
Thank you!
Melanie Pope
01:11:30
I have to jump into another meeting, thanks Ngaire for an insightful presentation.
IABC Canberra
01:11:46
Thanks Melanie!
Michelle Bryne (ESC)
01:11:54
Just in case anyone knows me and where I work ;) my boss wasn't the one I needed to battle to establish the need for good leadership comms at this time :)
Meaghan
01:12:36
thank you, this was very insightful - great presentation!
Alison Senti
01:12:48
Thanks iSentia and IABC :-)
Lyla Lopez
01:12:55
Thank you! That was great. :)
Catherine
01:13:36
THANK YOU - really great