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Virtual Roundtable: Task Force for Reopening Specialized Libraries Guidelines and Resources - Shared screen with speaker view
Seema Rampersad
15:22
Welcome - Diana SchapiroTask Force Members – IntroductionKey Findings of the Reports and Updated Resource listNew Concerns and Insights - Prepared Questions to the AttendeesOpen DiscussionsGaps in our knowledgeNext steps in Phased Reopening
Special Libraries Association
18:36
Here is the link to what the task force has put out so far: https://connect.sla.org/communities/community-home/digestviewer/viewthread?MessageKey=6f6887e3-215f-47c2-9ebd-ff664e8efd4a&CommunityKey=c2328467-48f8-42c5-b7ad-6c449b63cbb8&tab=digestviewer#bm034a76ac-cd74-41c0-9aeb-417ca3c671d4
Miriam Childs
20:54
I agree 100% with keeping the Task Force going. My library remains closed to the public.
anna meyer
25:30
A lot of employees will be working from home until 2021 and digital libraries will become the norm.
Carrie Brady
26:51
Is the report that is linked above going to be available without logging into SLA's website?
Special Libraries Association
27:14
Carrie, we can make it available
Penny Sympson
27:22
Regarding staff time and funding:We’re getting fewer requests, but are spending more time helping people remotely access electronic resources or spending more time finding electronic versions that can be purchased.
Carrie Brady
27:22
Thank you
Seema Rampersad
27:33
What talking points have you developed, or what statements have you made to management that address these?
Thomas Rink
28:56
We are fully open for business (face masks and social distancing enforced). Here's our LibGuide about our COVID response: https://library.nsuok.edu/covid19
Eleanor Mullens
29:02
I am 1 of a 2 person public (city) law library. To make our relevance more visible, we opted to open up on a limited schedule with several safety retrictions in place.
Penny Sympson
29:20
Because we expect staff to continue working from home longer, apprised my manager that we may need INCREASED funding because electronic access isn’t cheap and we may need more “documents” and/or more “seats” (so that people aren’t locked out).
Caroline Coward
29:31
We need to be much more explicit and visible about our work during the pandemic (information work is invisible when it’s working well). How is everyone showing what you’ve accomplished in the past 5 months?
Nabi Hasan
30:35
We are open but with 50% staff and only 10% of the users are allowed to the capacity. Its 9am to 5.30pm instead of 24x7 earlier normal timings
Penny Sympson
30:38
Caroline, my coworker and I keep a spreadsheet with statistic. Since I'm in the office, for some requests, I mark a note in the column: COVID: loan paper copy; COVID: scan pages. etc.
Thomas Rink
30:46
Our university-wide response can be found here: https://offices.nsuok.edu/studentaffairs/Coronavirus
anna meyer
30:47
I'm working on a three year strategic plan for my corporate library and archives. I'll be looking at getting rid of the physical collection and moving to Overdrive.
Eleanor Mullens
30:58
Regarding Hildy's comment on print v digital, we also let folks know that they need to give us more time and be flexible when we need to retrieve print.
Special Libraries Association
31:45
Here is a direct link to the Task Force Report: https://www.sla.org/wp-content/uploads/2020/09/SLA-TaskForce-Reopening-SpecLibraries-Report_Version08.17.2020.pdf
Special Libraries Association
32:20
And this is the Resources List by the Task Force: https://www.sla.org/wp-content/uploads/2020/09/SLA-Resources-Task-Force-on-Reopening-Specialized-Libraries-August-2020.docx
Sarah Braun
32:28
I've definitely made that statement as well Eleanor! We still can't really ILL print items and are going to the office infrequently and only 25% of staff are allowed in the office at a time.
Carrie Brady
32:36
Thank you!
Kevin Adams
32:47
Definitely starting to think more seriously about moving print to digital as getting a lot of requests for material that we still only have print access
Cindy Hill
33:19
I'm at the Fed Reserve in San Francisco. We had been transitioning to "Digital First" for our services, resources, and "facilities" before the pandemic and now we've shifted our strategic plan to reflect that increased focus. Our Fed won't be coming back into the office until sometime in 2021.
Douglas Varner
33:20
To follow-up on Miriam’s point with respect to justifying ongoing institutional support for library / information center resources and services: we are compiling and analyzing detailed metrics on resource and services utilization which have increased significantly since we have gone virtual. We share those statistics in “real-time” with faculty and administrative staff at every opportunity!
Eleanor Mullens
33:24
As a public (city) law library, we are fortunate that the clerks of court did the heavy lifting in terms of implementing safety requirements regarding access to the building, requirement to wear masks, etc. And so all we have to do is enforce those rules.
Cindy Hill
34:00
We created a Digital First acquisitions policy which has been well received - so far.
Praveen Jain
34:34
We are open three days in a week with 50% staff. Only faculty is allowed and no student is allowed
Penny Sympson
34:36
Cindy, can you share your Digiit First acquistions policy?
anna meyer
35:04
At Enbridge we have workplace safety committees set up at each of our office locations. Currently some locations have 10 per cent of their staff in the office but there are not plans for increasing this number until the COVID 19 cases decrease by cities/region.
anna meyer
35:47
Cindy, can you share your Digital First acquisition plan?
Eleanor Mullens
36:02
And bedcause Ann's patron base is military, they are accustomed to following rules. And there are serious repurcussions if they don't.
Seema Rampersad
37:42
Have you lost physical spaces in your library or buildings? What impact is this having on your services.
Deepa Singhal
39:26
we are open with 50 percent staff 9AM to 5 pm only for faculty members
Celeste Steward
39:48
We are a small membership library in San Francisco...and we have lost a significant portion of our membership for a variety of reasons. Folks have moved out of the area due to pandemic and a large part of our membership enjoys the ambience of our historic building. But of course, that has been closed since March. We are operating a curbside service three days a week and people seem to like it.
Kemberly Lang
40:56
This is the same story for us at OCLC.
Thomas Rink
41:20
Physical spaces lost only through social distancing protocols (half of our study pods are not being used) and WE are having to "sanitize" after each student leaves. Study rooms limited to 2-persons (with masks). Not significant losses because our foot traffic is drastically reduced from previous semesters as well.
Penny Sympson
41:57
Celeste, can you host zoom meetings/ online happy hours where you show people parts of the building? and talk about the history of it, or have them discuss their feelings/memories of the building?
Caroline Coward
42:59
We lost an entire wing to build 35 cubicles. In the middle of a pandemic. (cognitive dissonance)
Penny Sympson
43:28
One of our vendors allowed us to pay quarterly, instead of 1 large bill
Caroline Coward
43:54
Vendors have dropped many of their paywalls, but that’s affecting our COUNTER reports.
Kemberly Lang
44:32
O'Reilly Media gave us pricing cut for our annual subscription.
Celeste Steward
44:41
Oh, yes, I should have mentioned that our virtual programming stats are quite high and we offer classes, author talks, and virtual tours. We also opened up the programs to the general public as well.
Sarah Braun
44:44
My library was able to take advantage of the JStor covid ebook collection, which was helpful since we're just building an ebook collection.
Roni Anderson
44:54
We've had problems with the publishers not delivering print issues due to the pandemic.
Laura Knapp
45:20
Both Lexis and Westlaw have provided access to electronic versions of loose-leaf services
Seema Rampersad
45:27
With the changes in physical and virtual spaces – are you deploying and recruiting staff to new or busier areas?
Kemberly Lang
45:45
not permitted to
Laura Knapp
45:47
EBSCO also offered access to their ebook collection
Caroline Coward
45:48
Yes, we’re hiring.
Cindy Hill
46:02
SLA staff and committee, should I send my policy on Digital First to you for sharing?
Thomas Rink
46:06
Our open position is frozen for this year. May get to fill it next year.
Celeste Steward
46:16
We are hiring an IT person. :)
Caroline Coward
46:25
We hired a library tech in July, and we’re hiring a science librarian.
Hildy Dworkin (she, her)
46:28
I see a few promos on matching your print collection to the digital. I think EBSCO is one. Has anyone done something like this?
Special Libraries Association
46:39
Hi Cindy - do you want to share on Connect?
Jessica Reece
46:40
we have two folks who have joined since going remote and are currently trying to recruit a new senior member of the library team! we're busier than ever! it's a whole new world of onboarding
anna meyer
47:35
Our company offered a Voluntary Workforce Option and we have 800 employees leave or retire. We are hiring or promoting from within but it's difficult as not all organizational announcements cascade through all the business units.
Cindy Hill
48:14
We converted our NEO (New Employees Orientation) from in-person to fully digital. We modified our slides and talking points to take advantage of the virtual environment It's been a learning experience! We've been pleased with the high participation, both in numbers of folks attending and their interactions with us.
Samantha Thompson
48:21
I've been furloughed for four months, so no, no hiring.
Penny Sympson
49:12
For those of you hiring, can you post the organization name and location, for those looking for work
Celeste Steward
49:19
We have also ramped up our blog, e-news and social media capabilities. It's been a challenge to transition our members from physical/print to virtual/downloadable...
Cindy Hill
49:46
While we don't have open positions in the library, the Fed has been hiring. And most of these positions are work-from-home situations. The only essential workers coming into the Fed are the folks who manage the cash, Police Serivces, Facilities and the café folks That's about 200 folks out of 1600 total
Eleanor Mullens
50:26
Regarding what Seema was saying about virtual meeting/training, I've been appreciating the silver lining to all of this which is that there are so many training webinars and conferences that I would never we able to go to, but that are just interesting enough to spend an hour on from my dining room table.
Seema Rampersad
50:29
How has technology helped you in your reopening plans?
Celeste Steward
50:39
Mechanic's Institute IT Position: https://www.milibrary.org/jobs
Thomas Rink
53:01
We book our study rooms via LibCal (an app/module within LibGuides). We have a chat bot on our webpage for live chat with a librarian, but aside from that, no other technology.
Tara Grove
53:04
We are using a Springshare product for students to reserve study seats (LibCal)
Celeste Steward
53:15
We have an Envisionware self-check on order and a new reservation system for reopening, date TBD
Eleanor Mullens
54:00
@Laura Knapp- re electronic versions of LN & West loose-leaf service, did you have to request that? Or did they just make it available? based on your subscription?
Seema Rampersad
55:46
How is the academic community preparing for classes and library access?
Laura Knapp
57:09
@tom rink - how did you arrive at 3-4 day quarantine for books?
Tara Grove
57:33
Laura, we are doing 96 hours for books based on Project REALM findings
Thomas Rink
57:41
Laura, some organization did testing, yes REALM
Laura Knapp
57:47
Thanks!
Tara Grove
58:44
https://www.webjunction.org/explore-topics/COVID-19-research-project.html
Sarah Braun
59:18
Yes @Tara new realm findings out today!
Kemberly Lang
59:27
yes
Sarah Braun
01:02:21
Also, for those interested, the DC community is having a webinar series in collaboration with the world bank and IMF libraries on "Thriving Through Covid-19" later this month and it will have speakers from DC library leaders from IMF world bank and Library of Congress, SLA members, and OCLC. https://connect.sla.org/dc/events/thriving-through-covid-19
Eleanor Mullens
01:03:30
Miriam- I deal with this everyday in a municipal law library.
Eleanor Mullens
01:04:28
Trying to help non-lawyers get started researching their legal topic while trying to minimize contact has been VERY challenging.
Miriam Childs
01:05:36
Exactly. Law is a discipline that is best managed with a combination of print and online. Online only reduces the context.
Eleanor Mullens
01:05:37
Many of our patrons are quite adept at using their smartphones (which are prohibited in the courthouse), but have only rarely ever used a desktop computers.
Tara Grove
01:05:58
Thank you for bringing that up, Miriam. It's an issue for academic libraries too, especially with many of our students not able to be on campus or choosing not to be on campus. They may not have reliable equipment or internet access.
Hildy Dworkin (she, her)
01:08:01
Seema--thank you for your leadership on this!
Thomas Rink
01:09:27
Excellent! Thank you!
Sarah Braun
01:10:24
Thank you Seema!
Mary Gu
01:10:28
Thank you everyone! This has been really informative and has sparked some ideas for me. :) Looking forwards to reading the report to the Board
Eleanor Mullens
01:10:28
By the way- the link inside the SLA connect posting does not seem to be working
Seema Rampersad
01:10:52
Email me is you want seemarampersad@hotmail.com
Kevin Adams
01:11:02
Thanks Seema and the Task Force for all your work on this
Seema Rampersad
01:11:04
the report
Sarah Braun
01:11:05
https://connect.sla.org/dc/events/thriving-through-covid-19
Eleanor Mullens
01:11:19
Thank you so much. Looking forward to reading the report.
Eleanor Mullens
01:11:53
@Miriam Childs- thank you for making sure to include content/info from the law library perspective. I hope to get some good insight from that.
Seema Rampersad
01:12:11
Next event SLA Europe - https://sla-europe.org/event/save-the-date-knowledge-management-at-shell/
Nabi Hasan
01:13:05
thank you all for wonderful discussion
Theresa Coale
01:13:05
Thank you! Wonderful discussion.
Eleanor Mullens
01:13:07
Bye
Tara Grove
01:13:08
Thank you Seema and all of the task force!
Carrie Brady
01:13:08
Thank you!
Sarah Albert
01:13:10
Thank you!
Sarah Braun
01:13:11
Thanks!
Jennifer Hillyard
01:13:11
so helpful and thanks for making it an open event.
Kemberly Lang
01:13:12
Thanks!