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What We've Learned So Far: Exploring e-Detailing with Illinois ADVANCE - Shared screen with speaker view
NaRCAD Technical Assistance
07:02
Welcome, everyone! We'll start up right at 2 est.
Jonathan Samardzich
10:14
Chicago, IL
Wenchin Li
10:20
Chicago, IL
Kelsey Genovesse
10:22
SLC, UT
Allyson Schulz
10:22
Enfield CT
Rachel Greim
10:23
Portland, OR
Jessie Riederer
10:25
Chicago, IL
Ashley Holt
10:25
West Virginia
Lori Uildriks
10:26
Chicago, IL
Daniel Casillas-Villamizar
10:27
Dallas, TX
Donna Clay
10:29
Chicago
Juliana Ihm
10:30
Chicago, IL
Nicola Gerbino
10:34
San Francisco, California
Jesus Gaeta
10:41
Hi everyone. Los Angeles here.
Nerissa Caballes
11:14
Chicago, IL
Kelsey Genovesse
17:26
yes
Lori Uildriks
17:27
yes
Christine Fishman
17:28
no
Daniel Casillas-Villamizar
17:29
Nope
Jonathan Samardzich
17:29
Yes
Rachel Greim
17:30
no
Nerissa Caballes
17:30
Yes
Jesus Gaeta
17:30
Not yet
amy madhiwala
17:31
yes
Sonia Shah
17:32
yes
Sujal Patel
17:32
Yes
barbara Keleher
17:33
yes
Kelsy Gibson Ferrara
17:33
Not yet
Jessie Riederer
17:33
no
Michele Narsinghani
17:35
yes
Allyson Schulz
17:36
Not yet
christina petrykiw
17:37
yes
Reem El ankar
17:40
Not yet
Michelle Dresser
17:40
working toward it
Ashley Holt
17:40
No
Michele Narsinghani
17:53
yes
Kelsey Genovesse
18:11
5
christina petrykiw
18:14
8
Michele Narsinghani
18:19
8
barbara Keleher
18:20
5
Jonathan Samardzich
18:22
7.5
amy madhiwala
18:22
8
Nerissa Caballes
18:23
7 with actual visits, 5 with trying to get visits
Kelsy Gibson Ferrara
18:49
7
Christine Fishman
18:49
6
Allyson Schulz
18:49
6
Reem El ankar
18:49
4
Jesus Gaeta
18:50
5
Jonathan Samardzich
18:52
9
Rachel Greim
18:53
3
Michele Narsinghani
19:02
9
Jonathan Samardzich
19:49
Providers using tech
Michele Narsinghani
19:58
Getting visits scheduled
amy madhiwala
19:59
MD unable to use webcam
Lori Uildriks
19:59
gain access
Jonathan Samardzich
19:59
correct
amy madhiwala
20:10
tech challenge
Jesus Gaeta
20:20
Webex is chalenging, lol
Jonathan Samardzich
20:25
reading body language
Michele Narsinghani
20:25
Keeping them engaged
Jonathan Samardzich
21:07
adapting to needs assessment
Allyson Schulz
21:11
Time management
barbara Keleher
21:13
clinical knowledge
Michelle Dresser
21:13
engagement
Kelsey Genovesse
21:14
Using materials during e visits
Nerissa Caballes
21:26
getting the "ask" at the end
Nerissa Caballes
21:44
both
NaRCAD Technical Assistance
23:09
Please put questions in the Q+A box as they come up, and we'll dive in shortly!
NaRCAD Technical Assistance
33:22
Twitter: @il_advance
NaRCAD Technical Assistance
33:32
LinkedIn: @IllinoisAdvanceUIC
NaRCAD Technical Assistance
33:48
FB: @IllinoisADVANCEUIC
Nerissa Caballes
36:58
minor correction for the FB handle: @illinoisadvance
NaRCAD Technical Assistance
40:15
Please don't be shy--ask the UIC team anything you want to know about their program, e-Detailing challenges, and beyond!
Michele Narsinghani
42:04
In the Illinois public act there are also disease states listed that we should be detailing on so that also guides us where to go next
NaRCAD Technical Assistance
43:06
How do you pivot to e-Detailing so quickly?
NaRCAD Technical Assistance
43:31
Ideas/Experiences: Acceptance of the shift and the need for the shift.
NaRCAD Technical Assistance
43:51
--Had already 'dabbled' in the space.
NaRCAD Technical Assistance
44:12
--As much training re: tech + practice as possible!
NaRCAD Technical Assistance
45:03
--'Vetting' different platforms under research framework.
NaRCAD Technical Assistance
45:26
--Context dependent; not a one-size-fits-all approach.
Nerissa Caballes
46:05
Yes to training and practice! Online role plays helped ease the transition
NaRCAD Technical Assistance
46:39
Comfort comes with practice!
Nerissa Caballes
49:04
online role play - conducting mock visits via WebEx, so it feels real from a technology perspective and a live video/camera perspective
NaRCAD Technical Assistance
51:13
Diversify your approach!
NaRCAD Technical Assistance
53:22
Avoid Fridays (applies to e-Detailing outreach, and life in general?)
NaRCAD Technical Assistance
53:36
Find a champion, colleague, social connection.
NaRCAD Technical Assistance
53:47
Reach out early vs. end of week, day, etc when folks are fried.
Michele Narsinghani
54:07
We are now faxing prescribers who we initially emailed to see if that second touch will spark interest. After faxing we may even try another approach to stay visible.
Michele Narsinghani
54:27
From Illinois ADVANCE*
NaRCAD Technical Assistance
54:40
Thanks, Michele! That's great advice.
NaRCAD Technical Assistance
55:01
Involve leadership!
Nerissa Caballes
57:06
How long is the attention span of goldfish? :)
Mike Fischer
57:42
@Nerissa, I was trying to look it up, but I got distracted
Nerissa Caballes
59:49
@Mike, way to affirm the point!
NaRCAD Technical Assistance
01:04:32
No-shows come with the e-territory!
NaRCAD Technical Assistance
01:04:38
Keep the faith.
NaRCAD Technical Assistance
01:05:13
Don't bother showering.
Michele Narsinghani
01:06:04
In person no-shows hurt more in my opinion! ;)
NaRCAD Technical Assistance
01:08:38
From participant Lauren Linder: "Our no shows for e-visits usually turn back into visits. I follow up with an email asking if the time still works and if not , when would they like to reschedule.. which has worked for us down here in SC!"
NaRCAD Technical Assistance
01:11:43
How are providers impacted by COVID?
NaRCAD Technical Assistance
01:11:49
-Switching to telemedicine
NaRCAD Technical Assistance
01:12:08
-Independent clinics who have less staff may struggle keeping clinic afloat, complicating overall issues
NaRCAD Technical Assistance
01:15:15
Promote your work!
Anna Morgan
01:18:38
Disucssion Forum Link:https://www.narcad.org/forum.html
NaRCAD Technical Assistance
01:21:08
Be Persistent!
Nerissa Caballes
01:21:12
Creating/writing educational materials
Nerissa Caballes
01:21:33
effective materials*
Nerissa Caballes
01:22:34
Great! Thank you!
NaRCAD Technical Assistance
01:22:47
Be patient.
Christine Fishman
01:22:52
Could you please send it to me as well?
NaRCAD Technical Assistance
01:23:22
Sure thing! Anna, would you mind putting links on the chatbox to the Materials Toolbox as well as a link to the e-Detailing toolkit?
Anna Morgan
01:23:36
E-Detailing Toolkit: https://www.narcad.org/e-detailing.html
Anna Morgan
01:23:59
Materials toolkit: https://www.narcad.org/examples-of-program-materials.html
Anna Morgan
01:24:10
Evaluation link:https://www.surveymonkey.com/r/JulyWebinarEvaluation_COP