
31:15
connecting to a network of care

38:57
my client gave me permission to talk to the landlord but seems irritated and resentful each time I do and thinks that I am being nosy

42:11
sometimes

42:21
most of the time

43:33
safety concerns

43:41
safety concerns for me, too

44:15
many tenants (Not mine) are behaving badly - illegal activity, etc

45:10
Client is still engaged with guys from the homeless encampment and illegal activity. Client is inviting that element into his apartment

01:06:32
yes

01:06:41
yes

01:06:41
Yes, offering tenancy classes

01:07:14
I’m a supervisor and my case managers are intimidated sometimes by leases and don’t regularly review them with tenants. Suggestions?

01:11:15
My client doesn't believe he can actually be evicted. Can/should I bring in other legal resources to explain the eviction process.

01:23:33
My client keeps calling the police to report illegal activity in the complex. Landlord has said he'll evict my client unless the constant police calls stop. The illegal activity is a real concern, so I'm not sure what to tell my client.

01:36:03
yes - good tool, helps organize the conversation

01:36:04
yes, absolutely

01:37:35
it seems the structure piece is really critical. I'm going to focus on that.

01:38:55
I like the idea of staff training so we all support each other