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Facilitate for Housing Placements: Break the Updates Meeting - Shared screen with speaker view
Josh Calvert, MANA House
12:27
Josh (he/him).My aspiration is to do the most good for the most people as I can, for however long I am on this earth
Heather J. Newell
12:42
Hi, Heather from Washington State. In ten years I'd like to introduce myself as a debt free American with a middle schooler. She is almost two now :)
Paul
13:03
Hi! I'm Paul (they/them) from the Western Virginia CoC.
Yareli Salgado - Lake County, IL
13:07
Yareli Salgado, Masters in Health Informatics mom of a 10 year old =)
swilson
13:30
Hi everyone. My name is Sheena. I would like to be a published author, CEO of a successful event planning business, and health administrator and/or DV case manager.
Andrea Smith
14:16
Andrea from Dufferin (Canada). Community lead for Dufferin County
Eddie Turner, BFZ
14:22
Love it! Your future selves are amazing!!! Thanks for speaking it out into the room with us :)
Starr Simpson, BfZ
14:29
https://www.joinbuiltforzero.org/resources/case-conferencing-tool-bank
Abby Ahern (she/her)
14:42
missed the intro prompt
Kiki Serantes (she/they)
15:00
Hi from Washington state! In ten years, I'd like to introduce myself as movement builder, trainer and change thinker who helped end youth homelessness in our state !
Deb Haynes
17:14
In a lot less than 10 years, I'd like to introduce myself as someone who makes shifts happen!
Eddie Turner, BFZ
17:32
Praying Anna does not send me that mug to taunt me :(((((
Brenda Chamberlain hmis@ncfalliance.org
21:03
YES DEB!!!!!!!
Eddie Turner, BFZ
23:51
Janet! So good to see you on!
Janet Smith
24:25
Eddie you too, sorry I am late. Have missed you Eddie.
Eddie Turner, BFZ
25:25
Break the updates meeting by collecting those updates BEFORE the meeting!
Marie Morrison
25:44
Why draft agenda day before? Why would you not send out 3 days before?
Eddie Turner, BFZ
25:58
You could def do it earlier!
Pastor Berny
26:31
Yes timekeeper!
Bobbin Paskell
26:48
@Pastor Berny, LOL
Jessica
29:20
I, literally, ring a cow bell every time some reports housing a client!!
Jessica
29:23
LOUDLY
Brenda Chamberlain hmis@ncfalliance.org
29:49
Love it!
Eddie Turner, BFZ
30:05
Love it! Often I shout DING when I complete something, ringing an imaginary bell, alone in my office like a nut. Why does it just *feel* like the sound of completion?!
Chelsey Ramirez
30:05
Love the Cowbell idea
Pastor Berny
30:34
Yes love the cowbell idea
Garen Nigon, BfZ
32:00
*cough* experiential objectives *cough*
Anna
32:07
Air horns are also effective!
Anna
32:13
lol garen
keanna_johnson
32:25
I put the data share out on my agenda
Bobbin Paskell
32:28
Eddie - breaking up?
Garen Nigon, BfZ
32:32
This is what it looks like when you use the whiteboard function on purpose!
Garen Nigon, BfZ
32:37
I don’t hear you breaking up
Bobbin Paskell
32:39
Never mind, it's my internet
Bobbie (she/her)
32:42
No. I can hear you!
K.O. Campbell
32:45
Audio works!
Kelli Kemna
32:51
I'm with you Eddie, hard to plan to talk about stuff other than housing... but we do it :)
jeremys
33:30
self sabatoging
Megan C
33:54
Right now, it is really hard to get State ID's and SS cards
Megan C
34:03
That's holding people up.
Matthew Brest
34:29
We've been doing this cycle in Phoenix for quite a while now and it's very helpful but there is TREMENDOUS resistance to talking about system barriers at every level. Man, it's painful.
Matt Davis (He/Him)
34:36
super done hearing that in our meetings!!!
Jessica
36:40
Our staff regularly get caught up in saying 'we can't do this because we don't have that' and it is very difficult to help them see what IS available in spite of the resources that we do not have. How do others address this, if you also experience this? It becomes a very negative gripe session instead of this is how we can house this person.
Elizabeth Murray
37:07
Any suggestions around how to determine who is responsible for an action step if nobody is connected to the household? How do we have the conversation around target move-in date with so many moving parts? Is that a target we look at immediately upon referral?
keanna_johnson
38:58
@elizabeth maybe a next step would be to get them connected to a program to start the conversations. What I have found is that it may take a meeting or two to set a move in date
keanna_johnson
39:36
And that is even with them being with a program
Anna
39:45
If you struggle with setting a target move-in date, I suggest looking at your own system data - what is the average length of time to housing in your system? Then you are using your own system metrics to determine how you set a target housing date.
Janet Smith
39:46
i like the stuck points break down.
Amber Campman - Open Hearth Inc.
39:50
@jessica - agreed. One being the housing market which is a challenge that is real, but we often get stuck there.
Elizabeth Murray
40:15
Thank you, Keanna! Very helpful to hear norms.
Elizabeth Murray
40:51
Also, how do we facilitate the conversation around next step timelines? Is there a leading question we can ask instead of just assigning a random date we think is best?
Jessica
41:06
Thanks Anna! That is a great idea and I will be using this when asking for target move-in dates. I've been asking but often get looks like I have 7 heads every time.
keanna_johnson
41:36
@elizabeth, most of my next step due dates are by the next meeting date. We hold our meetings every two weeks so everyone has plenty of time
keanna_johnson
42:27
Also have your teammates brainstorm a date they everyone thinks is feasible if you get stuck
Bobbin Paskell
43:57
It does work, but pandemic threw a wrench in it due to eviction moratoriums
Jessica
45:50
I also struggle with staff seeing PSH as the only solution for our folks. If there's no PSH, the belief is there is nothing for them. This is of course SO NOT true. But it is truly painful having discussions. Many staff are waiting for me, the facilitator, to provide the answers.
Holly LeMasurier
46:04
Yes, beyond long-stayers. See beyond just vouchers and open PSH placements, as these are not keeping up with inflow. Continue engagement beyond intake assessment and adding them to the list of hundreds - then hope their name turns up. Waiting to come up on the list adds length of time and trauma for folks. Like eternal housing wait lists. More Case Management, grant writers, government budget activists. What about move-in resources, set-asides, RRH, Diversion, master leases, hotels, tenancy/retention supports at scattered sites…
Jessica Lunnemann
46:05
we do target move in dates but rarely meet them :(
Bobbin Paskell
46:11
@Jessica, we are using RRH all over the place now.
Bobbin Paskell
46:15
instead of PSH.
Jessica
46:36
Oh, our staff/providers are against that completely.
Bobbin Paskell
46:36
and Problem Solving/Diversion is critical
Jessica
46:43
We've suggested that
keanna_johnson
46:47
@Jessica, I think I will be in the same boat once I look at the data, but it's a learning process!
jeremys
47:02
Jessica creating more options for caseworkers and teaching them housing navigation options may help
Bobbin Paskell
47:06
Why?
Jessica
47:20
Most of our providers believe everyone needs PSH and nothing else will meet anyone's needs.
Bobbin Paskell
47:22
With services, it works, especially as a Bridge
Bobbin Paskell
47:28
That's not Housing First
Cindy Chambers
47:45
We have several chronic clients re-entering homelessness now that RRH is over.
Jessica
48:06
Bobbin, I'd love to connect with you to hear more of your thoughts on this (RRH for CH)
Cindy Chambers
48:20
Definitely requires a shift in how RRH programs deliver service. That's the next action step, I suppose
Bobbin Paskell
50:06
We actually created a new CoC program which was funded called Bridge Housing
jeremys
50:44
yes our client is best
Bobbin Paskell
51:29
It buys up to 2 years to find them a voucher while they're housed and getting stabilized. Depending on client, they may not need services for the duration once housed for a period. Maybe can shift to "affordable" housing, instead of PSH. Also, this is a culture change, not just an action item :)
Jessica
55:31
The feeling I get is providers feel we (staff at the CoC level) are trying to 'be in their business' when asking questions about next steps and details. So they are defensive.
Bobbin Paskell
56:21
@Jessica - we incorporated our frontline staff into the plan for case conferencing. BFZ staff helped us to do this.
Eddie Turner, BFZ
56:41
Totally, Jessica! Changing that takes real culture-building work. We find that aligning everybody in meeting objectives that include collaborating on every client’s housing can help… and it requires lots of repeated, careful design work to move people to a different spot
Eddie Turner, BFZ
57:08
YES! When in doubt, codesign and coproduce with everyone who’s involved in a system :)
Eddie Turner, BFZ
58:29
You might consider arranging a ringer—prep one case manager to speak up and bring a new idea for another case manager’s client. Get them to model the way
Jessica
58:32
I also know I need to work on my passion not sounding accusatory! I get so hyped up about our work, and sometimes think I come across the wrong way!
Eddie Turner, BFZ
58:56
Yes, smiling through potentially challenging questions always helps haha
Paul
59:03
@Jessica, I feel that!
Bobbin Paskell
59:07
@Jessica I SOOOO get that. I think I'm the one they love to hate lol
Jessica
59:12
Eddie - I've done the modeling thing. But always a good reminder to keep doing it!
Pastor Berny
59:51
@Bobbin this is really good your CoC meetings are definitely keeping us on track
Yareli Salgado - Lake County, IL
01:00:15
Asking again: How to build team culture with new staff members? The turn over struggle is real!
Megan C
01:00:16
Good presentation. thank you
Ya-yin Isle
01:00:39
Will you be sharing this presentation? I don't see the presentation in the Tool bank? Thank you!
J J
01:00:44
second yareli’s question!
Bobbin Paskell
01:00:44
CODESIGN
Anna
01:00:52
Presentation will be posted on Wednesday
jeremys
01:02:27
Our housing availability is low, so expanding to other counties is helping or possible other states if that is an option
Laura Lane
01:02:29
If the clients being talked about are chosen ahead of time and the case managers are preparing ahead of time, what does the conversation look like between facilitators and case managers a day or two ahead of the meeting?
Marie Morrison
01:02:43
How do you spend 2-3 minutes on a client if there is a stuck point that want to draw on support from others that require some brainstorm and negotiation?
Bobbin Paskell
01:03:07
@Marie, maybe it's 2 different topic areas on the agenda
Laura Lane
01:03:27
Turning it back on the people who are experts is a really important constant movement
Jessica
01:03:31
Eddie - Louder for the people in the back! We're not the arm wrestlers. hahaha
keanna_johnson
01:04:49
@Marie I would be move through the agenda as quickly as I could and double back if needed.
Yareli Salgado - Lake County, IL
01:05:11
Ooooohhhh I like that!
Bobbin Paskell
01:05:26
And create leadership within the group
Elizabeth Murray
01:05:34
I always offer to meet with a new person, no matter what "level" to chat with them over the phone for a few minutes, get to know them, talk about who they are, really make them feel welcome in the system
Elizabeth Murray
01:05:44
and if appropriate, introduce them to the group, but start with a one on one
Janet Smith
01:05:51
Great idea Eddie.
Bobbin Paskell
01:06:32
Maybe do the 2-3 min section, and on separate section of agenda, allow for brainstorming for stuck points
Paul
01:07:00
I always sit down with our new members and talk to them about the importance of what they do and express gratitude for all that they do for the community and try to empower them to take ownership in this process. I really like the idea of having other members talking with them
Bobbin Paskell
01:07:10
@Elizabeth - that's good for development of team culture and "Our Clients"
jeremys
01:07:15
I am the new person, but have been case managing in a different program for 5 plus years
Bobbin Paskell
01:07:25
YES
Bobbin Paskell
01:07:47
Humor
Laura Lane
01:08:04
I model the person who learns from others.
Melissa Baker-She/Her - CFTH
01:08:07
T try to keep laughter at the table
Kelly Hunter
01:08:08
I do
Erin Mangano
01:08:18
I used to give people a heads up that I would be calling on them the following week. Then when I did call on them it felt less accusatory because they knew it was coming.
Kiki Serantes (she/they)
01:08:18
Ask lots of questions - getting the participants to think critically about it and say the "thing"
Jessica
01:08:19
I do
jeremys
01:08:22
I keep an updated list with live notes
keanna_johnson
01:08:27
I do somewhat
Bobbin Paskell
01:08:28
Anna - works sometimes, but not always
Bobbie (she/her)
01:08:31
I try to maintain a "we're in this together" attitude. Sometimes it works. Sometimes not.
Janet Smith
01:08:32
I do
Pastor Berny
01:08:34
I could improve in this area
Kelly Hunter
01:08:43
Not really...it comes down to the fact that some people are not cut out for case management. You can't always make people care
Jessica
01:08:49
Agree with Bobbin, works sometimes but not always
Paul
01:08:49
@Bobbie that's where I'm at too\
Amy Bickford
01:08:54
do other communities have the housing providers in the meetings, or is it more just outreach workers?
keanna_johnson
01:08:56
So true Kelly!!!
Bobbin Paskell
01:09:07
Also, need to acknowledge that despite the challenges on the ground, we are accountable for outcomes
Pastor Berny
01:09:17
@Bobbin we do a weekly case review before we do the one jointly
Jessica
01:09:18
OH yes, to Kelly's comment
Kelly Hunter
01:09:18
It's hard when you don't have the authority to fire people and hire qualified workers
Bobbin Paskell
01:09:19
So it's the need for both
Paul
01:09:20
@Amy the majority of mine is housing providers
jeremys
01:09:27
thank you very much good job
Amber Campman - Open Hearth Inc.
01:09:35
Our housing providers are in our meetings
Janet Smith
01:09:40
thank you Eddie and Anna
KorinaL
01:09:45
Thank you!
Paul
01:09:47
Thank you!!
Bobbin Paskell
01:09:48
You guys rock!
Heather J. Newell
01:09:50
Thank you!!!!
Melinda Williams
01:09:51
Thank you
Midori Higa
01:09:53
Thank you!
Bobbie (she/her)
01:09:53
Thanks.
Megan Morales (she/her)
01:09:56
THanks!