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Customer Service for Supervisors - Shared screen with speaker view
Ann Hokanson-Traverse des Sioux Regional Library System
52:19
https://www.amazon.com/Dont-Shoot-Dog-Teaching-Training-dp-1860542387/dp/1860542387/ref=dp_ob_title_bk
Beth Cronk
01:31:53
You mention people not addressing things because they don't know how to talk about them, like staff who roll their eyes. Is something passive-aggressive like that a concrete, measurable issue that can be addressed through this course correction method?
Erin Gunderson
01:35:02
Do you have additional tips for addressing things like "negative" attitude when you are already combatting the issue of being a supervisor who is much younger than the employee who you are trying to course correct?