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Customer Service for Supervisors - Shared screen with speaker view
Ann Hokanson-Traverse des Sioux Regional Library System
Beth Cronk
You mention people not addressing things because they don't know how to talk about them, like staff who roll their eyes. Is something passive-aggressive like that a concrete, measurable issue that can be addressed through this course correction method?
Erin Gunderson
Do you have additional tips for addressing things like "negative" attitude when you are already combatting the issue of being a supervisor who is much younger than the employee who you are trying to course correct?