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Buckets Bootcamp: Speed Clients Through System Bottlenecks - Shared screen with speaker view
Bobbin Paskell
15:34
Just a tad LMAO
Emma Beers, BFZ (She/Her)
15:34
Just a LITTLE BIT
Logan Alley-she/her
15:40
Greetings from Maryland (my house) and Arlington VA, (where I work)
Dana Sweatland
16:26
I was not able to attend yesterday. Was it recorded so I can watch I?
Emma Beers, BFZ (She/Her)
16:35
Yes! All the recordings will be online tomorrow
Dana Sweatland
16:44
fantastic! Thank you
Emma Beers, BFZ (She/Her)
16:49
At the link here: https://www.joinbuiltforzero.org/resources/case-conferencing-tool-bank/
iPad
18:23
yes
Garen Nigon, BfZ
18:39
Down with the front page! We must win!
Emma Beers, BFZ (She/Her)
19:39
Fun fact: Shaq owns our pretzel place in Chattanooga
Ninon Lewis (IHI)
19:56
It's fun to remember malls.
Ninon Lewis (IHI)
20:06
Maybe we'll go back to those some day! :)
Caitlin Bayer, BFZ (she/her)
20:15
My partner disdains the mall soft pretzel. It's the biggest tragedy of our relationship.
Garen Nigon, BfZ
20:30
What will I do on Black Friday? Shop ONLINE? Like a barbarian??
Rick Ramos
20:40
I used to work at a pretzel place at the mall. :-)
Peter Bell
22:16
Is matching reliant on openings?
Emma Beers, BFZ (She/Her)
23:11
matching may mean a program, or it may mean just identifying the next step for the client for housing! which could be getting them a job so they can self-pay, applying for public housing, etc., etc.
Bobbin Paskell
23:30
@Peter - yes, if you think of it in terms of HUD's guidance about when you make a referral... but also agree with Emma
Habiba Rotter
23:38
To me it means matching to a housing plan, subsidy or not
Jessica
24:15
I like it Habiba! That's where I am too on what matching is! :o)
Bobbin Paskell
24:18
Habiba and Emma, yes - as long as language is agreed upon by the group in advance
Emma Beers, BFZ (She/Her)
24:42
we used the term "income maximization" for this middle bucket in Chattanooga, because we had very limited HUD-funded housing to match to!
Ramonia Morant
24:54
I like the bucket idea and being able to measure timing
Peter Bell
25:04
I like that, we too struggle with a lack of HUD funded housing to match to
Abby Dunner
25:21
Hi Ramonia!!
Megan Hansen
25:27
How do we get the power points of the presentations?
Ramonia Morant
25:29
Hi Abby
Abby Dunner
25:37
Hi Megan!!
Abby Dunner
25:44
They said they will be available online tomorrow!
Garen Nigon, BfZ
25:47
@Megan, they’ll be posted tomorrow!
Megan Hansen
25:58
Great! Thank you
Habiba Rotter
26:32
<3 the ghost
Garen Nigon, BfZ
26:52
Hailey Joel osment not needed to see the ghost!
Habiba Rotter
27:00
Awwww Lee has been matched!!
Erin Shelton
27:35
@Garen that was a good one! LOL
Habiba Rotter
28:55
This is REALLY good you guys
Habiba Rotter
29:00
I am floored
Habiba Rotter
29:06
With the to do list
Brenda Chamberlain hmis@ncfalliance.org
30:11
The ideas are so flowing right now.....
Eddie Turner, BFZ
30:22
🌊
Dana Sweatland
30:29
How do you go about matching them up for roommates and are not held liable for it?
Lisa Bell
31:39
ds][
Lisa Bell
31:40
][zx
Habiba Rotter
31:43
I think staying faithful to the framework is key here
Garen Nigon, BfZ
36:27
We often think of “which clients to discuss” vertically, like which vulnerability level on the list. I love this shift to thinking of it horizontally, like what stage in the process.
Bobbin Paskell
36:48
It will totally revamp our meeting, I think. My staff and I are texting during this and talking about her love of workflow documents. She's so excited! lol
Bobbin Paskell
37:21
Yes, Eddie! Our Case Conferencing brought us all closer together and brought most of us onto the same page, and increased communication in between meetings too!
Bobbin Paskell
38:36
May also revamp some of how we do assessments.
Bobbin Paskell
38:49
Exactly Brenda - old assessments - are they even still homeless?
Emma Beers, BFZ (She/Her)
38:51
It's difficult to make a housing plan off of 3-year-old information!
Holly LeMasurier
38:53
Yes, horizontal orientation: match more to next steps in the process and many programs of resources.
Bobbin Paskell
39:46
Will need help in getting that data out of our HMIS - the LOT data
Holly LeMasurier
39:51
Keep moving beyond assessment/VI-SDPAT to continued engagement and contact with supports.
Emma Beers, BFZ (She/Her)
40:01
Bobbin - we can help with that! We'll chat about it Monday
Emma Beers, BFZ (She/Her)
40:16
Great point, Holly!
Stephanie Crum
41:08
We have a "not doc ready" bucket between Assessment and Match in Phoenix as well, it has helped, would recommend
Elizabeth Murray
41:26
Our system has struggled a bit around when it makes sense to reassess, do you have any guidance around this? I know it's not black and white by any means, but just a general idea?
Elizabeth Murray
42:01
I like that idea, Stephanie!
Emma Beers, BFZ (She/Her)
42:02
The VI-SPDAT recommends every 6 months, and that's a good rule in my book! We had a policy for case managers to flag that an assessment was needed if someone hadn't been assessed in the last 6 months.
Elizabeth Murray
42:23
Thank you, Emma!! Very helpful.
Jessica
42:31
We also have a 'doc ready date' in regards to CH verification. This helps us know when LOTH needs updating as well.
Elizabeth Murray
42:34
We kept hearing a year or so, so that is helpful.
Emma Beers, BFZ (She/Her)
42:58
That's a great data point, Jessica!
Habiba Rotter
43:06
He wants the chicken in those buckets
Sandy Colts
43:09
That's the soundtrack of 2020, Bobbin!
iPad
43:18
lol
Megan Hansen
43:32
@Habiba HAHAH
Bobbin Paskell
44:04
LOL SO SORRY!!!!
Bobbin Paskell
44:52
Dogs don't like knocks on the door....
Bobbin Paskell
45:27
So we may restructure agenda based on each bucket. Ideas are flowing.
Tyler Chavers
45:32
zzzzzzzzzzzzzzzzz
Holly LeMasurier
45:54
Yes! Grants and CDBG funding for human resource gaps in Navigators, Doc prep and Landlord/Housing Search help strengthen the pipeline for rapid exits fro all acuities. ‘Short-Lived’ homelessness-as short as possible!
Bobbin Paskell
47:45
Data is KEY! There's a way to make it more exciting - structure the story to tell the tale to demonstrate the staff's success
Emma Beers, BFZ (She/Her)
48:09
Exactly, Bobbin!!! Everyone loves a win
Midori Higa
48:19
What about bucket equity??
Torrie
48:33
Getting excited here! Want to right now look at our list and put the names in buckets for visualization!
Emma Beers, BFZ (She/Her)
48:33
Can you clarify that question, Midori?
Emma Beers, BFZ (She/Her)
48:46
Awesome, Torrie!!
Emma Beers, BFZ (She/Her)
49:03
(I.S.S. Crew - we're talking to you)
Torrie
49:17
Oh, equity.....looking at how long it takes Black people vs. white people to move through the system?
Midori Higa
49:27
How do you account for equity in buckets? Should distribution of race/ethnicity be the same in each bucket??
Diana (She/her)
49:40
Yessss!!! how?
Patricia.Longs
49:44
some of the clients that in the matching box want session 8 or affordable housing and don't want to move until they get one.
Bobbin Paskell
49:47
Equity - need more help from BFZ to pull that data as well - part of the LOT data
Bobbin Paskell
50:11
Yes, that would be me LMAO
Bobbin Paskell
50:19
or 1am...
Emma Beers, BFZ (She/Her)
50:52
Yes! That's a great data point you can get from this. It should be the same rate as you see in your total homeless service system. So if 40% of your total list is Black, you should see that Black people make up 40% of everyone in each bucket. If you don't, it might be some good learning about your system!
Bobbin Paskell
51:47
Exactly
Bobbin Paskell
53:13
You and me both
Caitlin Bayer, BFZ (she/her)
53:25
I could see "Mad Libs from Hell" getting a godo investment on shark tank
Bobbin Paskell
53:32
LOL
Keanna Johnson
53:33
My HUD-VASH seem to be stuck in the housing search phase
Carmen Pineiro
53:45
Great example. VASH VOUCHERS
Patricia.Longs
53:45
we can house faster is we had vouchers for all
Bobbin Paskell
53:46
@Keanna - yes
Habiba Rotter
53:48
LOL Caitlin
Elizabeth Murray
53:56
Suggestions on how to guide the conversation away from "We could house clients faster if you could help us expand PSH...?" That's always been what we hear most frequently as the issue...
Elizabeth Murray
54:04
Reframe language would be super helpful?
Keanna Johnson
54:09
Plenty of vouchers, plenty of money, we just need units to lease up
Elizabeth Murray
54:16
lol Exactly.
Habiba Rotter
55:04
The design challenge here is not get stuck in the weeds and make 7 buckets
Habiba Rotter
55:07
YES
Caitlin Bayer, BFZ (she/her)
55:37
To make the mall analogy extend- Keep it to the anchor stores- not every Claire's and Hot Topic
Habiba Rotter
56:08
LOL again Caitlin
Caitlin Bayer, BFZ (she/her)
56:27
I'm on fire today X) Can anyone tell I had too much coffee this morning...
Brenda Chamberlain hmis@ncfalliance.org
57:37
Caitlin is there such a thing as too much coffee?
Tyler Chavers
58:09
Clair's.....bahahaahahah
Annie ACEH
58:14
How do you keep this current as people deactivate and such? Is this something you would build into HMIS and be able to pull as a report?
Midori Higa
59:13
I'm with you Annie, trying to figure out how to get the bucket label to come out of an hmis report
Garen Nigon, BfZ
59:18
But you can if you want
Bethany La Loge
59:25
LOL Garne
Bobbin Paskell
59:28
Wow, you went like very Hobbit or something lol
Bethany La Loge
59:28
Garen
Bobbin Paskell
59:59
@ Annie and Midori - we update for inactive every month
Deb Haynes
01:00:03
+1 Annie -- keeping up with churn
Melissa Baker-She/Her - CFTH
01:00:34
Our HMIS does several of these things for our BNL meetings. It is very helpful!
AnnaLaven
01:01:06
I agree. Integration into HMIS would be very useful. We have some BNL that are quite long and laborious for upkeep.
Holly LeMasurier
01:01:18
Public-facing infographic HW2020 created for public presentations: http://www.homeward2020.org/wp-content/uploads/2019/11/CoordinatedEntryInfoggraphic.pdf
Habiba Rotter
01:02:33
<3 the determination here
Emma Beers, BFZ (She/Her)
01:02:55
Email bfzdatasupport@community.solutions for help getting your buckets in HMIS!
Bobbin Paskell
01:03:18
I will NEVER unmute again LMAO!!!!
Emma Beers, BFZ (She/Her)
01:03:25
You can also email me directly at ebeers@community.solutions
Emma Beers, BFZ (She/Her)
01:03:32
hahah Bobbin! your dog just had a lot to say, we love the enthusiasm!
Keanna Johnson
01:03:35
LOL @ Bobbin
Habiba Rotter
01:03:36
Do it bobbin!! We embrace your dog
AnnaLaven
01:03:53
Interested in the rational for limiting the buckets. I have been pushing for more so that our whole population has a pathway and doesn't get lost through the cracks.
Bobbin Paskell
01:03:54
That was 2 dogs... and they're adorable, but SO LOUD
Christiana Osawe
01:04:09
it creates intentionality so that we constant have the mindset that the goal is to move people forward despite whatever barriers they present
Tyler Chavers
01:04:14
inspire more hope in clients, builds more trust, gets more/faster movement
Elizabeth Murray
01:04:24
Love these concepts!! We've struggled with relaying these bucket concepts in a digestible way -- verbally and just numbers on a screen hasn't connected with folks but I think the concept of buckets will be very helpful.
Ramonia Morant
01:04:40
agree Tyler
Tyler Chavers
01:04:59
Less meeting for the sake of meeting, and more meeting for the sake of seeing action at each step/bucket
Emma Beers, BFZ (She/Her)
01:05:32
Anna - When you have more buckets, it gets foggier to figure out what stage each person is in intuitively, and to know really concretely what the checklist is for that bucket. If you add more buckets, just make sure to figure out your "decisive step" that moves someone from one bucket to the next, and make a checklist for each bucket to make sure there's not overlap between stages of the process.
Emma Beers, BFZ (She/Her)
01:06:08
But if you can't fit everyone into one of these 3 stages, make sure any gaps are reflected in a bucket, for sure!
Emma Beers, BFZ (She/Her)
01:07:07
Same!!! Our team was so close when we started getting close to FZ. We texted/talked ALL THE TIME! It was a great community culture.
Stephanie Crum
01:07:38
Yes, define why people are in the bucket a few times and they will either get it or help you correct your bucket definitions very fast!
Bobbin Paskell
01:07:49
Great idea Eddie -
Emma Beers, BFZ (She/Her)
01:07:53
Such a great point, Stephanie!!
Bobbin Paskell
01:08:19
Yes, important as well to agree on common language in advance, and keep coming back to those definitions
Holly LeMasurier
01:08:48
Often in getting doc ready you learn so much that could lead to other exit options, resources, knowledge to navigate to god fit
Habiba Rotter
01:10:11
I’m seeing the same with motels as well
Habiba Rotter
01:10:30
Our friends in Madison might resonate
Torrie
01:11:03
Yep, the hotels are a pretty good deal!
Bobbin Paskell
01:11:07
Show them the data about what your resource capacity for PSH, plus turnover rate annually to move away from that stuck point.
Bobbin Paskell
01:11:17
We are doing Bridge housing. Buys us up to 2 years
Habiba Rotter
01:11:37
We’re hypnotizing you with these QR codes
Kiki Serantes (she/they)
01:11:45
thank you!
Bobbin Paskell
01:11:47
Thanks all!!!
Elizabeth Murray
01:11:53
Thank you so much!