Zoom Logo

Paul Kissman's Personal Meeting Room - Shared screen with speaker view
Kate Kulpa
19:33
Is there a step-by-step setup guide for the hotspots? I know there will be a recording, but it's easier to have a written resource we can consult as we do through the steps. :-)
Alberto Camacho
21:25
There is Guide included with the device in the box to set it up
amy ptown
21:36
I don't see dashboard
Paul Kissman
25:12
I"ve put in some changes like this and it is typically 20 minutes or so. Sometimes a little shorter, sometimes a couple of hours
Robin Shtulman - Athol Library
26:36
Does the hotspot itself show that it's filtered (or not) on its menu screen?
Paul Kissman
26:48
No it does not show
Ian Dunbar
26:53
Are the devices already filtered? Or do they need to be set before circulation?
Thomas Kenyon
26:53
Is anyone else unable to connect to the portal right now? Sign In is just spinning.
Paul Kissman
27:14
The portal can be very slow. Sometimes it spins for a minute or so.
Heidi Reed Ware
27:32
Does unsupending service (device is returned for recirculating), does that also take up to 4 hours?
Thomas Kenyon
27:42
Thanks, Paul!
Paul Kissman
28:08
Let me talk briefly about filtering when Ryan stops speaking
Liz Manning - Lowell (PML)
28:23
So far, when creating login accounts, we have not seen the billing account information autopopulate. The selection is blank. Is there something we're doing wrong, or need to do?
Lanesborough Library- Sheila
35:10
is cwmarg email better than.gov email fro my town?
Lanesborough Library- Sheila
35:31
cwmars sorry
Kathy (She/Her)
36:11
will clamsnet.org work?
Lanesborough Library- Sheila
36:11
yes, thanks
Liz Manning - Lowell (PML)
36:32
FYI - Our billing account info is now autopopulating. Thanks for the info! :)
Paul Kissman
36:37
yes. clamsnet would work also
Thomas Kenyon
36:57
Thanks Ryan
Heidi Reed Ware
37:00
Is there a place on MBLC website with links to both dashboards?
Kate Kulpa
37:30
Do we NEED to use both dashboards, or can everything be done in T-Mobile?
Paul Kissman
38:04
They are different and do different things.
amy ptown
38:12
WHere do I find BAN?
Jennifer Schwartz
38:38
To register for a log inhttps://www.mobileedge.us/pintrac-mdm-ma
Paul Kissman
39:08
MBLC has a BAN (which is the account number for this whole program. It is at the top of the screen once you log into the T-Mobile dashboard.
Paul Kissman
39:38
If you have your own local government T-Mobile account, you will have your own BAN, that would be in the drop down at the top of the dashboard
Paul Kissman
44:09
Or maybe the item barcode number
Robin Shtulman - Athol Library
44:44
We used barcode # and also assigned our hotspots numbers (1-15).
Elisabeth Millicent Library (Fairhaven)
45:35
When changing a setting does it work immediately?
amy ptown
46:01
we have to turnoff filtering through both dashboards?
Paul Kissman
46:21
No. I need to clarify that when Jennifer pauses
Robin Shtulman - Athol Library
46:38
If we change the password for the device, will it boot out a user who hasn't returned it?
Leominster
46:47
How do the devices get updated? Is that pushed through T-Mobile/Pintrac or is that something we have to do?
Paul Kissman
47:27
Jennifer will address how the changes get published and reaches the hotspot
Leominster
52:57
Yes, the software updates!
Leominster
53:04
Thanks
Lanesborough Library- Sheila
53:51
do devices need to be turned on to get updates?
Robin Shtulman - Athol Library
55:54
Thanks!
Thomas Kenyon
56:22
Thanks Jennifer
Jennifer Schwartz
58:48
Supporthttps://www.franklinwireless.com/supportsupport@pintrac.comJennifer Schwartz619-301-6365jennifer@franklinwireless.com
Paul Kissman
59:31
https://mblc.state.ma.us/hotspots
Thomas Kenyon
01:00:05
What does "No Data" for "Device Version" mean? I have one hotspot that is not cooperating. I just sent an email to Pintrac before the meeting
Thomas Kenyon
01:00:18
^ On the Pintrac MDM
Liz Manning - Lowell (PML)
01:00:44
That would be awesome, Paul. Thank you!
Kate Kulpa
01:00:55
That would be helpful! TY!
Suzanne WPL
01:00:58
Yes please! Thank you.
Robin Shtulman - Athol Library
01:01:23
Thank you for this grant! The hotspots are terrific.
Sandwich Public Library .
01:01:43
Thank You!
Kristen Dabney -Medford
01:02:15
Thank you so much
Kate Kulpa
01:02:16
Is there a sample handout for patrons?
Somerville Public Library
01:02:25
Thanks!!!!
Elisabeth Millicent Library (Fairhaven)
01:02:26
Thank you!!!!!
amy ptown
01:02:31
thank you
Diana Smith New Salem
01:02:51
Thank you.
Leominster
01:03:31
Thank you very much!
Betsy Antaya
01:03:32
Thanks very much
Thomas Kenyon
01:03:40
Thank you
Lanesborough Library- Sheila
01:03:40
thx
Kate Kulpa
01:03:45
Thank you