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CCC - Shared screen with speaker view
Teresa Hinze, Comm Tax Aid
45:32
Just a quick request. If you have not done so already, please change your Zoom screen name to your first and last name (and organization if it fits)
Cara Cardotti, United Way of Greater Richmond and Petersburg
49:13
Ellen--great to see you!!
Teresa Hinze, Comm Tax Aid
50:27
You can join the VITA Tax Roundtable listserv at: https://taxroundtable.groups.io/g/main
Kim Dean-Anderson, U of Richmond
57:24
woot woot, way to represent VA--great job!
Kim Dean-Anderson, U of Richmond
01:03:09
wow, you all rock!
Tonaeya Moore-CASH Campaign of MD
01:03:10
Great job, thank you!
Gloriela - MDRC (she/hers)
01:03:29
so much hard work!!! thank you all!!!
Monique Harrell-STOP Inc.
01:07:37
That was a great video. I had been questioning whether or not using a virtual platform for any type of fin. lit. services and training would inhibit customer participation, completion and growth...78% increase is excellent!
Cara Cardotti, United Way of Greater Richmond and Petersburg
01:11:00
If you are just joining us-we are on a five minute break. During this time please find a writing utensil and something to write on! When the music stops--we are back!
shemille brown
01:13:02
Reminder, please make sure you have a marker and paper
Keisha Melton Brown
01:13:07
I can't be dancing at work Sue.
shemille brown
01:13:20
Of course we can...
Robin McKinney, CASH MD
01:13:29
You sure can!
shemille brown
01:13:30
dancing is good for soul...
Sue Rogan, CASH Campaign of MD
01:13:53
Need more dancing at work!
Gayle V. Economos, GVE Media/PR
01:14:25
Absolutely, Sue!
Kim Dean-Anderson, U of Richmond
01:14:26
Agreed! thumbs up to more dancing at work!
Audrey Perrott, Consumer Action
01:14:44
Absolutely, Sue!
Robin McKinney, CASH MD
01:18:03
Social workers are the best
SaraJohnson (She/Her)
01:18:37
#SocialWorkersforLife
Cyndi Wood
01:18:59
Love seeing others find the solution to their problems
Kim Dean-Anderson, U of Richmond
01:19:03
Connecting people to each other and resources is what gets me up in the morning.
Christina Figueroa, CASH Campaign of MD
01:19:04
Seeing clients shift from feeling helpless to empowered
Odetta Evans
01:19:05
Being an instrument of positive change
Audrey Perrott, Consumer Action
01:19:06
What excites me is seeing clients have breakthrough in their finances.
Sam Bosserman, United Way SAW
01:19:06
Being able to make an impact on someone's life
Ashley Joslyn
01:19:07
Helping people achieve small steps that very slowly, and then all at once, seem to make a difference
Denise Culkin, Intuit
01:19:07
making connections that result in more people being helped
Emily Riesbeck- Rappahannock United Way
01:19:08
Helping clients reach their financial goals
Gayle V. Economos, GVE Media/PR
01:19:11
Making a positive difference in Maryland and the world.
Robin McKinney, CASH MD
01:19:18
Helping people to build skills and building systems that are designed for them to be successful
Kate Didden, EITC Coalition West VIrginia
01:19:21
helping people understand and feel empowered
DaRock
01:19:26
Helping people solve problems.
Thomas Higdon CASH
01:19:28
Cracking a really challenging problem.
Alan Crawley -LABOR-
01:19:32
Learning how to listen to people and then work on the solution.
Djamilatou Bah
01:19:34
seeing other people smile
Melinda Fallen UPO
01:19:35
Help people find a better way...
Benoit CODJIA
01:19:35
helping people reach their financial goal
Veronica Crosby, CASH Campaign of Maryland
01:19:36
Seeing the light bulb come
Zulma Miranda Hip
01:19:37
Hep clients Achieve goalsPrevent foreclosure
David Macklin
01:19:38
seeing a happy look on faces
shandra parks
01:19:40
Helping people find solutions to their own problems
Nancy Kidd, Monticello Area Community Action Agency
01:19:40
I work with homeless families. I love the opportunity to validate their value and help them realize that there is hope!!
Stephanie Baccus
01:19:43
Making a feel empowered.
Cara Cardotti, United Way of Greater Richmond and Petersburg
01:19:43
Connecting people to community resources!
Gloriela - MDRC (she/hers)
01:19:46
I'm energized by working on creating spaces through policy change and interpersonal actions that will lead to (greater) sense of belonging and fulfillment.
Rick Mallory, CVCA
01:19:54
I like seeing the look on faces when you tell them what their refund will be, especially when they weren't expecting it!
Victoria Saunders- FEC@PGCC
01:19:55
seeing peoples stress leave them after helping them solve their problems
Isabel Houck, TAP
01:19:57
Giving clients access to opportunities that can lead them towards financial stability.
SaraJohnson (She/Her)
01:20:00
when partners 'get it' and have that moment of seeing the connection of our work to how they can help their clients better/ more/ differently/ and with the client at the CENTER.
Audrey Perrott, Consumer Action
01:20:01
Serving others
Sasha Hollister, U of Richmond
01:20:02
Helping answer people's questions and connect them to the great community resources we have.
Keisha Melton Brown
01:20:06
It's rewarding to play and intricate part in life changing financial matters, specifically wealth and asset building.
Rob Bader CASH Campaign of MD
01:20:06
I get to work with cool people
SaraJohnson (She/Her)
01:20:21
we are really cool, Rob :)
Andrea Williams, Mountain CAP
01:20:41
To see positive change in people.
Alan Crawley -LABOR-
01:20:43
It's been a minute
Thomas Higdon CASH
01:20:55
LOL, mine was yesterday night. :)
Keisha Melton Brown
01:20:56
November 2020 and it was scary.
shandra parks
01:21:06
Felt relaxed
Rob Bader CASH Campaign of MD
01:21:08
I cut my own hair now and its scary
Benoit CODJIA
01:21:15
It was challenging to cut myself hair
Robin McKinney, CASH MD
01:21:18
Agree that Rob's haircuts are scary
Stephanie Baccus
01:21:21
Never got a hair cut … It just fell out,. LOL
Rick Mallory, CVCA
01:21:24
It was this past Saturday and it was routine. Nothing out of the ordinary.
Hope F Cupit-SERCAP,INC.
01:21:27
I got my hair trimmed August 2021
Adrienne Coleman
01:22:09
It was great. I was the only person in the salon until the last 30 minutes.
Kim Dean-Anderson, U of Richmond
01:22:22
awards for the worst sketch?
Gayle V. Economos, GVE Media/PR
01:22:32
I went yesterday for the first time since early May. Wore a mask as did my stylist but no on else did in the salon. Made me nervous. BUT my hair looks great!
Robin McKinney, CASH MD
01:24:25
My go to line has always been that the people who do our hair have more regulations than the people who do our taxes!
Stephanie Baccus
01:24:31
Love that song
shemille brown
01:24:54
Thanks Stephanie
SaraJohnson (She/Her)
01:32:57
do you find that having that many people in the room makes the person being interviewed feel uncomfortable?
Rick Mallory, CVCA
01:34:56
Can all of these roles be performed by one person? Or does it have to be three?
Gloriela - MDRC (she/hers)
01:36:55
I really like this! and one thing I've learned about taking interview notes if you are the interviewer and observer at the same time, it's helpful to note what is the person's response vs what is your own observation so that there's a clear distinction in your record.
Robin McKinney, CASH MD
01:37:34
Carolyn volunteers
SaraJohnson (She/Her)
01:40:02
i'm note taking
Robin McKinney, CASH MD
01:40:19
WHERE YOU AT VIRGINA
Keisha Melton Brown
01:40:20
I'll note take too.
Kate Didden, EITC Coalition West VIrginia
01:40:22
yes
Robin McKinney, CASH MD
01:40:25
VIRGINIA
Cara Cardotti, United Way of Greater Richmond and Petersburg
01:40:49
Observer here...
Stephanie Baccus
01:41:04
Interviewer
Stephanie Baccus
01:46:34
observer
Audrey Perrott, Consumer Action
01:47:04
Observer - Curious to know if you would do it again?
Gloriela - MDRC (she/hers)
01:47:36
I'm curious what the hairstylist did or didn't do that made you feel comfortable?
Karen Davidson AppCAA
01:48:29
Did you hear from the agency where you donated your hair?
Alan Crawley -LABOR-
01:48:37
what would you have done if they went shorter than what you wanted?
Robin McKinney, CASH MD
01:48:39
Did it matter to you that the hair salon was not connected to the end recipient of the donation?
Denise Culkin, Intuit
01:48:53
When you found out that they needed to cut more than you thought, if that would have resulted in your hair being shorter than you wanted it to be, would you have gone ahead, or changed your mind?
Keisha Melton Brown
01:48:57
You and sister researched your stylist. Did you research the different organizations that accept hair donations? How did you determine which organization you would donate your hair?
Veronica Crosby, CASH Campaign of Maryland
01:49:02
When you found out more hair had to be cut than anticipated, what was your first thought and reactions towards the hairstylist?
Keisha Melton Brown
01:50:25
Me either!
Keisha Melton Brown
01:50:57
I bet it was!
Nancy Kidd, Monticello Area Community Action Agency
01:53:02
You listened intently, had eye contact, were inquisitive/opened ended questions. You were attentive and interactive, assuring, interested, and related to her feelings well.
Keisha Melton Brown
01:53:12
You appeared to have a vested interest in her journey with this new thing she was doing.
Stephanie Baccus
01:58:35
I was surprised to learn the salon did not participant in the donation process.
Stephanie Baccus
02:00:03
Great thanks
Denise Culkin, Intuit
02:00:15
I was surprised that she thought it might be free - a great idea, and a good question to ask, but it surprised me. (I have short hair! :-) )
Denise Culkin, Intuit
02:06:29
proud of herself
Keisha Melton Brown
02:07:39
Noted-An experienced stylist, her sisters reassurance or regrowth, and her ability to be versatile (pinup do) if it was a total fail put her at ease enough to move forward despite being nervous.
Betsy.Hiers
02:07:44
She may feel confident she can do it again because the result would be temporary.
Djamilatou Bah
02:09:27
give back to the community
Andrea Williams, Mountain CAP
02:09:37
May feel good about helping someone just like someone donating blood to help someone and therefore desire to donate regularly
Stephanie Baccus
02:10:00
Empowered
Gloriela - MDRC (she/hers)
02:10:04
in control/agency
Sasha Hollister, U of Richmond
02:10:08
Confident
Odetta Evans
02:10:12
at ease
Alan Crawley -LABOR-
02:10:20
experienced
Monique Ricks
02:10:23
Excited
Monique Harrell-STOP Inc.
02:10:27
fully and personally invested
MARY CRAFT, Financial Education for Life
02:10:28
WONDERFUL
Nancy Kidd, Monticello Area Community Action Agency
02:10:32
Informed prepared
Robin McKinney, CASH MD
02:10:33
like an advocate
Benoit CODJIA
02:10:34
confident
Audrey Perrott, Consumer Action
02:10:40
vested
Djamilatou Bah
02:10:42
rewarding
Keisha Melton Brown
02:11:21
Compassionate
Nancy Kidd, Monticello Area Community Action Agency
02:11:26
Strong compassionate
Audrey Perrott, Consumer Action
02:11:28
advocate
Stephanie Baccus
02:11:29
CARING
Gloriela - MDRC (she/hers)
02:11:31
prepared
Benoit CODJIA
02:11:38
very caring
Kate Didden, EITC Coalition West VIrginia
02:12:14
brave
Betsy.Hiers
02:12:16
She is an individual willing to tolerate discomfort for the beneftis of others.
Nancy Kidd, Monticello Area Community Action Agency
02:12:17
She knows how to exercise self care while helping others.
Keisha Melton Brown
02:13:46
She is the epitome of selfless acts of compassion and kindness.
Christina Figueroa, CASH Campaign of MD
02:13:47
Thanks everyone! Your responses are a great example of why we should all volunteer :)
Teresa Hinze, Comm Tax Aid
02:14:09
Is this step something you do while the interviewee is present?
Monique Ricks
02:14:35
A beast to return to do something that first traumatized her
Stephanie Baccus
02:23:06
Can you put the question back up
Hope F Cupit-SERCAP,INC.
02:27:25
some of it is covering with black shade
Gayle V. Economos, GVE Media/PR
02:28:06
I'm seeing the same thing - black squares/rectangles.
Gloriela - MDRC (she/hers)
02:28:35
it's not covering the text anymore :)
Gayle V. Economos, GVE Media/PR
02:29:04
Agreed. It's now only at the top.
Christina Figueroa, CASH Campaign of MD
02:29:10
Great idea!
Kim Dean-Anderson, U of Richmond
02:30:47
thx for the pics on the walls Robin! making my written suggestions visual
Christina Figueroa, CASH Campaign of MD
02:31:17
Great ideas Robin!
Gloriela - MDRC (she/hers)
02:31:59
in the first i focused on the interpersonal actions. second sketch I focused more on the environment.
Benoit CODJIA
02:35:06
no
Rick Mallory
02:35:29
3-4 seconds
Keisha Melton Brown
02:35:45
Oh boy....
Rick Mallory
02:35:57
7-8 seconds
Cara Cardotti, United Way of Greater Richmond and Petersburg
02:36:26
Sorry everyone--that was my error!
Gayle V. Economos, GVE Media/PR
02:36:30
My name is long & Greek so always takes awhile! But lefty? Crazylong!
Gloriela - MDRC (she/hers)
02:36:49
haha same here Gayle!
Diedre Foster
02:40:23
Great example by experience
Gayle V. Economos, GVE Media/PR
02:42:55
Sailboats with a tiller do that - you push the tiller to the "left" to go "right". So piloting a powerboat, I turn in the wrong direction until I make myself think of driving a car. HARD to change one's mindset & usual behavior/experience!
Carolyn Spohrer-VACAP
02:44:41
Port and starboard - excellent example, Gayle
Gayle V. Economos, GVE Media/PR
02:46:03
I didn't use those nautical terms for the non-sailors here!
Carolyn Spohrer-VACAP
02:47:14
Get that - I used to teach sailing and that was the hardest to teach
Gayle V. Economos, GVE Media/PR
02:47:19
"True risk permits true creativity."
Kylie Delgado
02:48:06
Great presentation?
Kylie Delgado
02:48:11
!
Audrey Perrott, Consumer Action
02:48:15
Great information, Shermille! Thank you.
Gayle V. Economos, GVE Media/PR
02:48:30
Shemille is on mute!
Kylie Delgado
02:48:40
No she isn't Gayle.
Stephanie Baccus
02:48:53
Excellent information Thank you
Nichole Willis-HRCAP
02:48:55
Thank you. Awesome information!
Cassandra Carter IRS-SPEC (VA)
02:49:24
Thank you
Melinda Fallen UPO
02:50:11
Thank you, great presentation!
Djamilatou Bah
02:50:25
great presentation and examples
Edwige
02:50:29
Thank you Liked the presentation.
Betsy Bacon - Pittsylvania County Community Action
02:50:49
Thank you!
Gloriela - MDRC (she/hers)
02:50:53
Q: how would you go about a transformation process with a larger group of people? how do you allow for empathy interview strategies when n is greater than 1?
Alan Crawley -LABOR-
02:52:16
Shemille, your presentation was very impressive and thorough. THANK YOU!
Stephanie Baccus
02:52:37
I have a fixed mindset when I am dealing with my clients needs? Example: I did more in person and drop off method for taxes and not virtual. I knew the senior population would not benefit from virtual..
Stephanie Baccus
02:53:05
Question: Is it ok to be growth mindset and fixed mindset
Diedre Foster
02:53:57
Change is the only thing that's permanent
Whitney Visker, CASH Campaign
02:55:47
the thoughts on the right are simply unhelpful thoughts, which can and many times are automatic. the important part is to learn the tools to evaluate and learn how to manage those thoughts.
Robin McKinney, CASH MD
02:56:14
Thanks so much!
Adrienne Coleman
02:56:21
Thank you!
Zulma Miranda Hip
02:56:25
Thanks 🤩
Sarah Castro, CVCTS/MMCDC
02:56:28
Thank you!