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LIHWA Utility-CAA Webinar - Shared screen with speaker view
Emily Hurd
13:02
Emily Hurd- Community Connections of NE Oregon Energy Specialist for Baker, Grant, Union and Wallowa County
Brenda Gonzalez
13:45
Hi Everyone- I am Brenda Gonzalez with City of Beaverton, Utility Billing Department
JARED ISAKSEN
25:22
Is it possible to get a copy of these slides?
Dan Elliott
26:28
@ Jared Slides will be available after the meeting today on the OHCS website as well as complete recordings of every meeting to date.
Dan Elliott
27:33
https://www.oregon.gov/ohcs/energy-weatherization/Pages/Low-Income-Household-Water-Assistance-Program.aspx
Ann Travers
44:41
inserts into bills in English, Spanish and Russian. Social media and word of mouth with Customer Service Reps
Brenda Gonzalez
45:30
We have added a message on our past due notices informing customers they can call in to explore other options regarding assistance or payment plans.
Katie Jackson
45:53
We currently have information on our website, we also update delinquency letters referring that we have different assistance programs available, hung special d/h flyers with assistance program available
Sheri Gutierrez
46:01
We at CAPECO have used inserts with electric bills, flyers around community and sent to major employers etc., radio commercials were a huge hit here in Eastern Oregon.
Ann Haxby
46:27
I would say communication, posts for social media on where to direct citizens to sign up. We do currently run our own reduced rate program based on the LIHEAP guidelines which offers a reduced rate on water, sewer, street utility base fees.
Ann Travers
47:00
I have also heard that if a Public Service radio announcements may be waived
Sheri Gutierrez
47:05
Social media, our personal website as well.
Ann Travers
47:14
...fees waived
Emily Hurd
47:38
We send out applications to previously served clients at the beginning of programs. We have put our numbers on local utility bills
Jennifer Skinner
47:43
YCAP tables at events and works with Head Start
Emily Hurd
47:54
We also advertise with our local media group
Jessica Marpe
49:06
All internal programs able to complete application with their current clients and turn in directly to EA staff, partnerships with other agencies, facebook, CAO website,
Sheri Gutierrez
50:46
CAPECO OERAP program has had a big hit with partnering up with Oregon Human Development Corporation (OHDC), DHS offices, CTUIR Tribal liaison etc.
Dan Elliott
51:35
Master Grant Agreement(MGA)= large multi-program contract of business operations community action agencies have with the State of Oregon(OHCS) to deliver the services.
Jennifer Skinner
54:28
Is there an anticipated timeline of when the Vendor Agreement will be available to the agencies?
Nancy Brewer
01:00:43
If a customer has a past due balance but has signed a time payment agreement, will they still qualify for this assistance?
Nancy Brewer
01:02:28
Next question, if a person gets assistance in November, can they also get assistance in a future month?
Ann Travers
01:02:31
what if the qualified client bill is for more than water and wastewater - how will the correct amount be ascertained? Such as stormwater or public safety charges
Michelle Wareing
01:02:56
What if your agency bill contains more than just charges for water and wastewater?
Ann Travers
01:03:50
you mentioned 'provides documents' what does client need to be prepared to submit/provide
Michelle Ballard
01:05:09
Where can I find the draft vendor agreement to start taking a look at?
Ann Travers
01:05:57
I missed the formula or methodology on the 'crisis' payment. looked like crisis payment was in addition to 100-1000. how calculated?
Ann Travers
01:08:19
assuming signed vendor agreement in place...would utility be privy to approved payments in advance so we could turn water back on / avoid turn off while awaiting actual payment?
Dan Elliott
01:08:32
https://www.oregon.gov/ohcs/energy-weatherization/Documents/08-09-2021-Draft-LIHWA-Program-Manual.pdf
Ann Travers
01:08:39
re: agreement - go to that page and key word vendor agreement
Dan Elliott
01:09:35
https://www.oregon.gov/ohcs/energy-weatherization/Documents/07-26-2021-LIHWA-Draft-Vendor-Agreement.pdf
Dan Elliott
01:10:06
https://www.oregon.gov/ohcs/energy-weatherization/Documents/08-09-2021-LIHWA-FAQs.pdf
Katie Jackson
01:10:14
Confirming this program would like to begin 10/1/2021 eligible to help with balances billed back from 10/1/2020?
Jessica Marpe
01:12:03
Round up to next dollar, or pay exact cents owed?
Jessica Marpe
01:14:02
Id love more clarity around the multiunit account payments. for shared meters or shared billing
Ann Travers
01:14:18
basic Q I missed: the vendor agreement is with Community Action agency - who specifically is this?
Christian Meneses-Zurita
01:14:29
Will the program be expanding to landlords who pay for water/sewer?
Michelle Wareing
01:14:30
If your county's community partner runs out of money, can they get more? $454K for Washington County will go fast.
Jessica Marpe
01:22:55
Its very unfortunate, Michelle, but it shows exactly the level of need, just like Dan is saying. Proves to the feds we need more
Ann Travers
01:25:47
so we can prep our internal process...what documentation if any of payment posting will be required from utility?
Jessica Marpe
01:28:35
Disclaimers- will it match the LIHEAP applicant disclaimer?
Jessica Marpe
01:29:16
so we will need a separate application, or just an additional page with LIHWA disclaimer and get a second client signature?
Jessica Marpe
01:32:00
will LIHWA run on similar temporary guidelines related to verbal consent for signatures?
Michelle Ballard
01:34:30
Thank you for the information and hard work!
Emily Hurd
01:35:21
Thank you for putting this all together!
Ann Haxby
01:35:30
Thank you! Great information
Katie Jackson
01:35:48
Thank you for the information, excited about another avenue to help our customers!
Michele Parry
01:36:54
Thank you!
Michelle Wareing
01:37:09
Thank you!
Jessica Marpe
01:37:47
Thanks all