Zoom Logo

Service Recovery Toolkit. Getting Ready: Supporting Staff back into the workplace - Shared screen with speaker view
chrys mellor
17:45
Hi apols but will have to leave early due to other appointment
julieredfearn
17:55
Hello, I'm with two colleagues who can't connect. I'm going to try and play through my laptop.
Emily Parker
18:12
I could join audio-only after 100 limit, but not with video
julieredfearn
18:55
Yipee, my coleagues can hear through my laptop.
Stephen Walters
24:21
Yes the toolkit is a major achievement. Big thanks.
alan’s iPhone
26:55
frontline staff need to be involved and consulted in the reopening process, their concerns need to be taken seriously. they need to be given the choice of PPE, many staff will not be confident without it and this could impact on their mental health.
isobel
27:32
We talked to Public Health England about volunteers and they confirmed they should have same consideration as workers. So if you have fit over 70s volunteers - follow the guidance for "clinically vulnerable" to work out if they can return to volunteering in the library
alan’s iPhone
28:22
the mental health of staff needs to be taken seriously and not just fobbed off with wellbeing/resilience apps, sickness procedures need to be eased/suspended.
isobel
28:30
Thanks Alan. Yes this is a critical point that the toolkit underlines: the risk assessment if the bedrock of all planning and MUST involve staff and unions
alan’s iPhone
29:28
we need to be careful that a two-tier service isn’t created where senior staff get to work from home and lower grades are forced onto the frontline.
Tricia Margerison
30:20
Management need to be visible on the frontline supporting staff
Carol Stump
30:37
Absolutely agree - managers need to be there when we return and be leading from the front
isobel
31:06
The toolkit also suggests managers need to be visible during reopening and there to support staff
isobel
35:20
We talked to the national leads at Unison, Unite and GMB and asked that unions are involved in the DCMS recovery sub-group. Union advice was v helpful esp on mental health care, BAME considerations and ensuring staff and unions are involved in risk assessments
Tricia Margerison
35:48
We'll be putting a charter poster up in staff rooms to remind them of protocol
iPhone
37:36
agree we have assigned library managers to support libraries in front line
Carol Stump
42:22
Agree - every member of staff has different needs - so important to have 1:1s and bring people back when ready
Karen
44:09
Love the bunting idea!
iPhone
44:25
yes love buntiing idea
iPhone
45:13
question re publishing risk assessments Kathryn
Carol Stump
45:21
Happy Birthday!
Tricia Margerison
45:34
Issue of your suggestion to quarantine books that are going out in Click & Click-really necessary?
subnum.hariffkhan
47:49
Great point - all 3 of my security staff are from BAME communities.
subnum.hariffkhan
49:38
I've got a dilemma around the safety of asking staff to clean PC's versus asking customers to clean...help!
Carol Stump
51:03
T inputhink just good practice to do RAs with staff
metcalfek
51:06
We are having to rewrite our click and collect procedures to accomodate the additional quarentine period too. Incidentally we are thinking of adopting the name ACE for this service -Ask, Collect and Enjoy. Trying to differentiate from other online services and expand contact methods - by phone etc for those who are not online
metcalfek
53:11
Thats good to know - thank you
Christine May
58:04
In Bradford we're investigating soft plastic covers for keyboards which will help with cleaning and protecting the keyboards
Deborah
59:09
how do we control the public do we have a limit of people coming in building??
Helen Beckwith
59:21
is quaranteeing of books remaing at 72 hrs?
Cheryl Siddall
59:23
HR advice around staff return to work is managers need to be as flexible around staff as possible
Bob Cole
59:25
is the toolkit going to be regularly updated
Lydia
01:00:20
is it necessary for toilets to be available for customers
Cheryl Siddall
01:00:21
Public in building - we have walked through the customer journey and looked at what is realistic around people in space as you have to conside the staff in this calculation as well.
metcalfek
01:00:27
Are staff deciding to leave the service rather than return to work? We have had experience of people deciding to retire rather than return
Asab Ali
01:01:06
As I understand the purpose of mask is to protect others from you and not the other way around. Does this mean customers will be expected wear mask to protect staff?
Catherine Clark
01:02:07
I noted that the Toolkit commented wiping down books was not necessary. Just double checking that has not been amended in the finalisation of the Toolkit (we had initially thought of quarantine plus wipe down but now are reviding procedure).
sverran001
01:02:48
In Lancashire, we will have a maximum capacity and will be offering bookable appointments to visit for 20 mins or so at a time, but not until the second phase of reopening
David Gill
01:03:04
what about subnum’s question as to whether we provide the facility for customers to clean PC equipment?
pauline
01:04:56
How does the 12.6m2 work in practice - if you divide the square metreage of the building by 12, it doesn't take furniture etc into account
Bob Cole
01:04:59
museum toilets! cant wait!
Carol Stump
01:05:37
Some authorities are removing chairs and tables where they can to make more space
Helen Beckwith
01:08:12
Removing chairs also discourages staying longer. balance with customers who need seating.
Stephen Walters
01:09:02
Thank you so much for the useful session. Sorry need to leave now. Some useful clarification.
Bob Cole
01:12:25
Excellent thanks very useful.
metcalfek
01:12:29
Thank you, its been very helpful
Christine May
01:12:36
Thank you!
Tim Bryan
01:12:41
Thanks for a useful session that has helped to further clarify some key areas
Tricia Margerison
01:12:46
Really useful-thanks
Tracey
01:12:55
Thank you, very useful.
Colin Brabazon
01:13:07
Thanks for this - lots to think about. Really good session
Karen
01:13:13
Thanks, very helpful
Cheryl Siddall
01:13:15
Thank you, useful session
Helen Beckwith
01:13:15
thank you. Luck. we need it!
Sue Eustace
01:13:20
Useful session thank you
julieredfearn
01:13:25
Thank you
Lydia
01:13:25
thank you
Ian McCann
01:13:30
Thanks very much and bye