
15:35
Collaboration!

15:40
clear next steps

15:40
Clear purpose and engagement with room for collaboration, not just updating.

16:03
totally kidding about lunch......at least since March anyhow :-)

16:04
Starting to see more engagement

16:06
Diversity in activity types

16:10
interactive

16:14
Clear. Collaborative. Catering.

16:19
Are we doing C-words only?

16:25
sorry just joined

16:37
lol, No. Matt, any descriptive word you can think of :)

16:49
https://www.joinbuiltforzero.org/resources/case-conferencing-tool-bank/

16:59
Will this session recording be shared out?

17:11
We will share all slides (and session recordings, too)

17:21
I checked out the tool bank last week...it was pretty cool!

17:27
Thank you!

17:35
Nice! Thanks, Seli!

19:04
lecture

19:05
your going to teach us some stuff

19:07
Challenge our system!

19:07
that was ominous haha

19:07
teach

19:09
improve skills for having a very productive CC meeting

19:10
lecture

19:12
talk at us

19:14
create a standard def of what CC encompasses

19:20
Give us best practices

19:21
Help reset our team

19:23
engage us in team communication

19:23
align goals with all invitees

19:25
ask us to reflect

19:25
working to have the 'right audience' in attendance

19:26
Have us create an agenda with meeting objectives

19:27
demonstration of conversation faciliation

19:27
I expect to receive tools to improve our community meetings

19:27
Practice setting objectives

19:28
Set foundational groundwork for case conferencing.

19:29
Give common language for us to you during meetings

19:30
laying a good foundation for case conferenicng

19:32
challenge us to participate

19:32
Learn new ideas to help our team!

19:33
conferencing*

19:34
I think I'm going to understand a lot better of what gaps our CC has and how we can improve.

19:38
facilitation techniques

19:38
Share effective Case Conferencing ideas you have seen

19:38
Enlighten us and ask us the probing questions we need to be asking ourselves and team

19:41
Help reset your teams objectives

19:42
Discuss how to develop Objectives.

19:45
Brenda Santiago LSS of Northern ca had trouble getting in..

19:47
guidelines and structure

19:59
Great to see many of you on cam! We’re alllllmost in a room together

20:21
Build a supportive team

20:30
Anxiety :)

20:30
feel confident in what I learned to walk away with it and DO it asap

20:33
Draw in the team to better understand why we do this

20:35
Create a team that is aligned

20:35
Get excited about making change

20:37
invigorate our process and engagement

20:38
Inspire

20:39
feel empowered to improve case conferencing

20:40
challenge current team to grow, and change

20:40
see data on the importance of timely objective setting

20:45
learn how to create achievable goals

20:45
create a team that works together

20:47
team engagement

20:50
You'll share data if what happens if don't

20:53
Heard voices

20:55
Genuine team engagement

20:59
we will leave with tasks

21:08
Creating an aligned team - where everyone feels like their time is well spent to serve those they are trying to

21:15
team work to effective collaboratively ...

21:19
Focus the team on being goal oriented

22:01
the original unmasked

22:12
LOL

22:20
I LOVE these dolls.

22:26
Sounds like Garen isn't so objective about objectives. Hypocrisy much?

22:33
perfect example!

23:25
no

23:29
Not today... maybe tomorrow lol

23:29
Maybe

23:32
Yes I am confident

23:40
50/50

23:42
kinda sorta

23:45
I think they would be close

23:50
Possibly

23:50
Yes

23:52
Probably

23:54
yes

24:30
a good reminder that virtually, it is often more likely people need more time/ways of getting clear on the objective than in person

24:41
+100, Ashley!! Yes

24:43
cause we are distracted sometimes :D

24:55
yes totally agree Ashley

25:00
getting people housed

25:01
Knowledge collaboration

25:04
Identify barriers and strategize next steps

25:05
Strengths and barriers

25:08
housing retention

25:08
Referrals

25:08
match people with housing placements

25:09
Housing is our focus

25:10
how to get people to be engaged

25:11
consenus

25:12
# of housing goals set

25:12
shared resources

25:13
avoid updates with no discussion

25:14
shrink the list

25:15
Reduction in numbers

25:15
coordination, connection, collaboration

25:17
barriers to housing

25:17
Share resources and collaborate

25:17
Getting different provides to collaborate

25:17
provide a full range of services for all individuals

25:18
out of the box positive problem solving

25:19
collaborate on community resources for partiicants

25:19
To monitor success toward housing

25:21
Overcoming system barriers in regareds to coordinated entry

25:23
a 0 unsheltered youth houselessness

25:24
increase sped of communication

25:29
consistency in work efforts

25:29
Coordination, action, and communication!

25:30
identify housing barriers

25:31
Matching people with placements, and following up on past referrals

25:37
identify next steps

25:38
Seeing improvements in the meeting after changes

25:39
Opportunities to flex together to meet a need.

25:42
creative solutions to housing - bridge housing

25:43
Share resources

25:45
reduction in time between access, assessment, referral, move in

25:49
Increasing housing supply

25:51
coordinate and collaborate with other providers who may be working with specific clients

25:57
Provide information to Case Managers

26:04
not allowing lack of funds to be the reason people are quite in the meetings.

26:10
collaboration, resource sharing, target move-in dates, discussing barriers and strategies to house clients

26:17
accelerate that housingggg yassssss

26:30
MAKE THE MEETING ABOUT HOUSING PEOPLE!

26:32
making sure every client has access to the services they need and everyone is working to house all clients

27:27
https://docs.google.com/spreadsheets/d/1xfBythGrnrighWLUEEzrtQAJQX_Q07APsiTC-mgOi-g/edit#gid=0

28:12
How do you increase housing supply? One of the struggles in our region is a lack of "actually affordable for clients" housing

28:33
Ooooo I love this!!

30:37
Eddie, I think that may depend on community, although good in theory.

30:59
Some conference are population specific, and the concept is same, but team/population is different

31:16
Absolutely, Bobbin! Everything is adaptable for your local context

31:44
I'm with Bobbin! That's a challenge, but I think the differences outweigh the overlap

31:46
The self-check could be: If there is overlap, is it intentional and productive?

31:53
Am I the only one that lost audio?

32:05
I have audio Carmen

32:05
I can still hear the meeting

32:06
I still have audio Carmen

32:08
I still have audio

32:19
@Eddie - right!

32:44
Experiential objectives = Garen superpower

33:01
I will check my equipment . Thank you

33:39
I think you should check in after each agenda item

34:12
Every time

34:18
yes all the time

34:19
That's me doesn't always work well

34:20
That's us

34:20
I have seen that... very organized

34:33
We break it up between that and "who is in front of us right now?"

34:45
We have moved far away from this model unless it is necessary and requested by the group

34:46
I agree!

35:33
So there's more group buy in

35:35
engagement!

35:36
It gets everyone talking to each other.

35:37
more perspective and buy in from others

35:37
If you don't need me to contribute, then why am I here?

35:37
there is more buy in

35:38
Allows for accountability and responsiblity

35:39
get them active and involved

35:39
Everyone needs to contribute so they don’t feel like they are wasting their time.

35:41
Because some folks dominant the conversation

35:42
to get feedback

35:42
Engagement

35:43
Because otherwise what is the point of spending time in the meeting?

35:46
hidden treasure

35:47
It can make them feel important and empowered which leads to more participation

35:48
Sparks ideas across the board

35:50
That is the reason why we are all at the table. To share access and resources

35:52
Why bother going to a meeting where you can't contribute?

35:52
fullfillment

35:53
Hear from those who tend to have good ideas but may not speak up as often.

35:54
community engagement

35:56
each individual has something important to give

35:57
Everyone contributes their expertise

35:58
sometimes someone will have something that one did not think of...

35:59
inclusion

36:00
Everyone has ownership

36:04
Every attendee brings value to the table and if they don't, they shouldn't be in attendance

36:05
all different ideas...

36:07
it allows people to hear different ideas

36:23
introverts might not speak up

37:05
No

37:05
no

37:07
no

37:07
Probably not

37:08
no

37:12
no

37:12
no

37:17
Depends on structure

37:19
of questions

37:28
should be a circle with pie charts

38:15
We discussed long stayers a couple months ago and generated a lot of conversation. More than usual.

38:16
Depends... less engagement on the concept of "our clients". Only participate when it's his/her client in discussion

38:36
This has been more challenging, since we've gone virtual

38:44
like iclouds space

38:46
Yeah, virtual is tough...

39:01
We have a NEW agenda building kit in the resource bank y’all! It will get you 1000 steps closer to meeting your objectives

39:03
That’s so common, Bobbin: People only pipe up when the meeting focuses on their clients! In tomorrow’s facilitation session, we’ll talk about how to effect some culture change on that point

39:16
Haha me and Habiba both doing heavy promo :)

39:28
LOL

39:29
#shamelesspromomode

39:46
You're drawing on your screen lol

39:55
You are using the whiteboard function?

40:03
That is the hard one, no they won't. They are scared they will be asked to do something they are not paid for, or their agency will not allow.

40:15
celebrate successes

40:25
@ Brenda - RIGHT!

41:03
Express gratitude to all of your team mates when we celebrate successes

41:05
The red dots are a beautiful and artistic touch

41:06
good joke lol

41:16
Its the markup in Zoom I believe.

41:22
yes

41:23
Yes

41:23
zoom glitch

41:23
yes

41:24
YEs we can see them

41:24
yes

41:24
YEs

41:24
yes

41:25
Yes

41:25
yes

41:25
yes

41:25
yes

41:26
yes

41:26
yes

41:28
Yes they are visable

41:31
yeah but it’s not bad

41:31
Yes, but you can erase

41:34
You did say you wanted to make everyone laugh

41:35
You definitely did that.

41:36
yes

41:38
yes, but it does not look bad

41:42
it doesn't bother me

41:48
no worries....adds flavor

41:59
Same here, Garen

42:02
We can still see the information, which is most important

42:03
adds character

42:06
Gone!

42:15
Great supportive vibes in the chatroom

42:16
Phew!!

43:06
making progress towards housing

43:34
finding out what their goals are and how action oriented they are

43:44
Helping those in need with the most appropriate resources

44:19
faster isn't always better.....so, "properly & faster"?

44:19
People need to understand WHY faster matters, I personally didn’t when I worked on the frontline

45:11
Also, to create shift to accept that Diversion as a viable and realistic outcome for some.

45:14
very true Habiba it isn't necessarily a universal

45:21
* a given

45:25
How often do y’all have case conferencing?

45:32
Who Is the Brene Brown of this session

45:34
Biweekly, during pandemic

45:55
<3 @Emily Beers!

45:57
And this is how my meetings go, lol

46:11
@Brenda LOLLLLLLL

46:19
FRFR!!!!

46:27
our community does this periodalcly in case conf

46:59
I agree

47:00
Like Bobbie is saying—without a lot of work, gravity will pull your meeting time back to updates

47:11
We continue to case conference weekly

47:18
Agreed Eddie! It happened to us!

47:43
in person it is a lot easier

47:58
zoom meetings are harder to have that engagement, but we are getting there

48:10
YES! How many of you are in updates modes today, even if you weren’t on March 1?

48:28
Do folks present objectives/goals at the beginning of each CC meeting?

48:55
@Midori I try to remember to have it on my agenda so it is always visible

49:19
Love that method of putting them right on the agenda. Can’t miss em or forget em there

50:18
ARE YOU SUCCEEDING IN YOUR OBJECTIVES? Come to tomorrow’s measurement session, and we’ll figure it out together :)

50:33
Also, the pandemic is having a real emotional impact on staff that needs to be acknowledged. Tensions are high at times

50:49
@Bobbin absolutely

50:51
Very true, Bobbin!

51:04
@Midori, I find it helpful to do so. That way folks enter the meeting with a clear line of sight and not so much "in the air/go with the flow"

51:07
Totally, Bobbin. Interesting to think about how to engineer the meeting activities to speak to that tension

51:20
Bobbin, +1000

52:26
We have also noticed tension between outreach/shelter staff and PSH staff... who "should" be doing what activities, and then different agencies having different policies around what they're allowed to do during the pandemic

52:53
we do this... called huddles by phone...

52:53
I noticed that also Bobbin

53:00
Do you mean a representative from each category or could there be several workers from each category?

53:03
@Bobbin, I have found that at this point some are using the pandemic as an excuse to not do some things

53:16
@keanna - sadly, correct

53:29
@Keanna, that's interesting. Would you be comfortable elaborating on that a little more?

53:40
How do you have that conversation with someone would doesn't need to be in the room? As in, how do you tell them not to come?

53:53
So some staff may say they can't transport clients, but others from the same agency are doing so

54:25
Most people in Cook County would love to be uninvited to case conferencing.

54:25
That makes sense and also is very interesting

54:37
@Kathryn - LOL

54:53
What if the participant's role is to be an expert on let's say D/A... but 2 meetings go by and no one is presenting with a D/A issues. How do you keep that participant involved?

55:02
Thank you!!

55:11
If I am asked to meeting and the meeting has nothing to do with my role I announce "why" I am in meeting and usually it is because the staff who was suppose to be at meeting can't make it.

55:12
good question kelly

55:24
@elizabeth we just created a committee compact so everyone knows what is expected and if they aren't following through we have agreed on a system before we ask someone to leave the meeting

56:37
I second Kelly Raggazino's question. We are currently meeting weekly - maybe that is part of the problem with continued engagement?

56:38
@Kelly - when you create a team culture of "our client" everyone has the chance to be resourceful and help with creative problem solving, even if they can't offer a direct resource. It may be time to uninvite them, or it may just be time to work on making space for everyone to contribute beyond their individual expertise.

57:10
Good feedback! thank you Emma

57:16
Thanks Emma!

57:21
Thank you for the insight, Keanna!

57:44
Health care Navigation is missing

58:03
We have health care navigation which is working pretty well

58:03
You're welcome! If you want a copy PM me your email address and I will send you the rough draft

58:12
Challenge more outreach organizations to take on a facilitators role

58:14
doing more action items in case conf

58:17
Identify and clarify the roles of each person at the table and who else could be there.

58:22
regular check ins to make sure we don’t revert!

58:22
I think rebuilding that sense of community is what we need to do more of

58:29
action items for individuals

58:35
We need a system for updates so we don’t have to use case conferencing to do them.

58:35
re-assessment of objectives

58:37
Next meeting to discuss objective/ commitment to objective and "culture"

58:38
I tend to review those roles presented and think through our current meeting participants and how they do/do not fit.

58:38
maybe smaller workgroups for case conf

58:38
Seek help of active partners to bring missing people to meetings

58:39
include more action items

58:42
discuss with service providers on call how they feel meetings are going and what they would like to see differently

58:42
I want all of our meetings to start with goals/objectives and i'd like to use the terminology from the 'next steps' slide so folks understand their role(s)

58:43
not ignoring the structure of meetings which is easy to do now that they are all virtual!

58:44
I am looking to grow into my role as the facilitator even though I have been doing for a few years now

58:47
ask more questions

58:49
Shorten my invite list, spice up the agenda, create more actionable items

58:52
is it best to share the BNL electronically before each meeting

59:01
what system are people using for updates

59:12
I think for us, getting people more engaged and not just in their own wheelhouse. More time to build the team at first, even if that means less direct client discussion.

59:13
Have the conversation about objectives and define why everyone is there

59:21
We don't share full list. We have a target list

59:24
Yes it helps our community

59:24
Sometimes we focus on improving relationships/connections with agencies outside of homeless services (e.g. Adult Protective Services, Recovery programs, Crisis stabilization programs). Should that be a separate meeting? The conversation is meant to improve our housing processes for the given clients

59:25
check in at the next meeting, clarify objectives and reset if necessary. Make sure we have everyone around the table to best help our neighbors experiencing homelessness to get housed faster

59:31
We share a password protected list.

59:35
provide success feedback at each meeting

59:40
Set objectives and determine clear next steps during the meeting.

59:53
We also shift between the "not engaged" list vs the full BNL/target list

59:53
Here in Phx, they would share it beforehand (in a secure doc). That way folks came prepared to speak on the folks prioritized to speak on during the meeting.

01:00:02
? BNL can be long. Should there be an amount each meeting to focus on? Just chronic? 10? 15?

01:00:14
It also allows space for all who aren't able to attend to also chime in on

01:00:17
top ten focus is a good idea

01:00:33
@Dave - there's a session on this tomorrow! It's called "Pick Clients to Discuss"

01:00:49
We use target of 15 or so, and alternate between that and not engaged list to promote identification

01:00:56
prioritization list per their vi spdat scors

01:01:06
we have 3,000 people on our bnl in Phoenix, it's overwhelming to experience all at once

01:01:22
There's also a resource here that can help: https://www.joinbuiltforzero.org/wp-content/uploads/2020/11/How-do-we-decide-which-clients-to-talk-about-in-case-conferencing_-.pptx

01:01:53
we sort our list by VI-SPDAT score, considering coupling that with the length of time on the list as well

01:01:54
Matt Brest, +1 (Shout out to the Phx Home team)

01:01:56
We <3 filtering lists by priority!

01:02:04
We don't have a BNL but rather a database with lots of different buckets we break those buckets down to our clients that are in housing process and/or hardest to house population

01:02:09
Thanks everyone...

01:02:22
Shantae!!!! <3

01:02:27
Don't forget those who are identified, but not engaged! And COVID Vulnerable

01:03:38
We look at the clients that normally are not assigned out with our community's policies.

01:03:57
love the formation aspect

01:04:00
So that they are not falling through the cracks

01:04:19
Also tomorrow’s Buckets Bootcamp session will deal with this question about who to discuss. Preview: We think you should discuss MORE than just your most vulnerable on the list!

01:04:27
YEs!!

01:04:30
How to onboard new staff? Get them to drink the case conferencing Kool AId?

01:04:32
YES! Eddie!

01:05:07
onboarding is important

01:05:12
Yareli, yes, onboarding! Written objectives are a good tool for that. What activities are other communities doing to onboard individuals to an ongoing meeting?

01:05:19
^Agreed!

01:06:17
Thank you!!

01:06:19
thank you!!

01:06:20
thank you!

01:06:21
Thanks!

01:06:22
Thank you!

01:06:22
Thank you!

01:06:22
that was awesome

01:06:23
Thanks all!

01:06:25
Thank you!!

01:06:25
Thank you!

01:06:25
Thank you

01:06:25
Thank you!

01:06:26
Thank you!

01:06:26
Thank you!

01:06:27
Thank you!!!!!!!

01:06:27
thanks

01:06:27
Thanks!

01:06:28
thank you!!! awesome!!!

01:06:30
tanks

01:06:30
Thanks!