Zoom Logo

How Chatbots Have Changed the Game for Customer Service in Schools - Shared screen with speaker view
Teri Nuernberg Held
37:34
Good afternoon! Teri from Bibb County School District, Macon, GA
Brian White
37:55
Kara Droney, Butler Area School District
Jodi Ibach
38:07
Hi. Jodi Ibach from Fremont County SD #25 Riverton, WY
Olivia Adams
39:06
Good afternoon, everyone! Olivia here from K12 Insight. Thank you all for joining us today. Looking forward to a great conversation!
Teri Nuernberg Held
40:50
Is closed captioning available for this webinar?
John Scola
46:02
little hard to understand her not the gentleman
AASA Webinars webinar@aasa.org
46:30
We invite you to post your questions as they arise.
Jodi Ibach
50:43
How large is your community?
Jodi Ibach
52:32
Do you set hours for the live agent so it is only offered through the chat bot when someone is on duty?
Olivia Adams
56:21
That's an amazing response rate!
Isabella Beaupre
58:15
Is your live agent part of your communications team or another department?
Teri Nuernberg Held
58:16
Thank you!
Jodi Ibach
01:03:06
How do you maintain the accuracy of the information being provided by the chat bot? Is it easy to update answers if the answer to a regularly asked question is changed?
Jodi Ibach
01:13:38
So voice messages on the district phone system are sent to Let's Talk instead of being transferred to another phone message system?
AASA Webinars webinar@aasa.org
01:14:29
We are recording today’s session to share with you and your colleagues. All registrants will receive a link to the recording via email. Also, the link will be posted at https://aasa.org/AASA-LeadershipNetwork-webinars.aspx#archivedwebinars
John Scola
01:16:33
great and I assume contact information for implementation
Olivia Adams
01:18:05
For more information about Let's Talk and Let's Talk! Assistant, reach out to Max Lush at mlush@k12insight.com or visit www.k12insight.com
Olivia Adams
01:22:05
Love the fun facts about Charley!
Brittney Rudat
01:25:09
How has having a chatbot helped your role as public information officer for the district?
Olivia Adams
01:34:04
Thank you everyone for joining us today, and thank you to our wonderful panelists! To learn more about Let’s Talk and Let's Talk Assistant, visit www.k12insight.com or contact Max Lush at mlush@k12insight.com.
AASA Webinars webinar@aasa.org
01:34:27
Thank you!