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Pick Clients to Discuss, Hit Goals, and Leave No One Behind - Shared screen with speaker view
Emma Beers, BFZ (She/Her)
12:23
We <3 our VA Coordinated Entry Specialists!
Eddie Turner, BFZ
14:00
Tucson and Cook Co.—both long-time BFZ teams who have done incredible, fresh work this year!
Annie ACEH
14:49
Annie Anchorage. It is based on referral, upcoming referrals, and clients providers choose to bring up
Keanna Johnson
14:54
Keanna Johnson, North Central FL. I have started with those that are sheltered and add to the list weekly. At least 5 names
Bobbin Paskell
14:55
Bobbin, Middlesex County NJ - preselected list of progress for those who are matched, as well as review of newly identified.
Midori Higa
14:55
Midori Higa, OneHome (CE) Program Manager for Metro Denver. Due to volume, we mainly talk about top 15-50 households depending on the group
Sarah, ACEH
14:56
Sarah Drummond, Anchorage, Alaska.
jeremys
15:04
SSVF Coordinator for Dane, Jefferson, Waukesha County in Wisconsin
Nycole Bernstein
15:10
Nycole, Washington DC, referrals and those on the BNL not connected to services yet
DaveDenney
15:15
chronic, time, reservice
Megan C
15:18
We use our BNL and start with the most vulnerable and work our way down the list. We match these w/ current openings (RRH/PSH) Megan from Charlotte.
Paul Rush
15:22
I'm Paul from the Western Virginia CoC. We prioritize by the VI-SPDAT score
Karen Brown
15:22
Karen Brown North Central Florida
Elizabeth Murray
15:24
Elizabeth Murray, Metro Denver CoC Family Coordinator, we talk about referrals that have yet to be enrolled or housed.
Jennifer Tuzinsky
15:29
Jennifer Tuzinsky, Detroit CES. Focus on chronic and also those in Bridge Beds who are getting close to or over 90 days in GPD.
Alexzandra Hust
15:31
Alexzandra Hust, Texas BoS CoC- Abilene- we have created an agenda- ice breaker/check-in, currently working with, potential chronic, outreach, waiting to resurface
brian.ricks
15:32
Brian Ricks Fairfax County depends on the client's need
Summer Garcia-Northern Colorado
15:32
Summer Garcia; Northern Colorado CoC; those who will be assigned a resource that meeting.
Paul Rush
15:32
Our list is small enough to get to them all
M Nelsen (they/them)
15:33
M Nelsen (they/them) Alliance to End Homelessness Suburban Cook - YHDP CE Coordinator, we will be starting TAY specific Case Conferencing in Dec which I get to facilitate, so I'll be doing whatever best practices y'all teach!
Amy Bickford
15:33
I'm in St. Louis City...we build a "Priority Pool" and generally talk about those in the Priority Pool, which are those that will soon be getting a referral.
Amber Campman - Open Hearth Inc
15:38
Amber in Chester County PA, we talk about everyone in our shelter system for the most part, but it is an update meeting...
MaureenMurray
15:41
Maureen Murray, Alexandria VA New Hope Housing Inc. We are a new temp site so we are still working on this process.
Gerry McCafferty
15:44
Gerry McCafferty, Springfield MA We go through the list in order--but now we're going to change that!
Keanna Johnson
15:44
Any by sheltered, mainly those in EH placed with SSVF dollars
Stephanie Crum
15:45
Matthew Brest, Phoenix AZ, We pick clients based on who has not been matched to a housing program and doesn't have a housing plan.
ShelterCM
15:47
Lorie Stone Fremont county CO
Lee Morris
15:47
Lee Morris Arlington, VA We talk about successes/issues
Melissa Baker-She/Her - CFTH
15:47
Melissa with Coodinated Entry in Clark County Washington. We work off of the BNL and also who is front of us at the meeting
Lizzy Ortiz
15:48
Lizzy Ortiz, City of Springfield, MA
Reagan P.
15:49
Reagan Lake County IL - recently matched clients and those experiencing homelessness
Josh Ledesma
15:51
Joshua Ledesma, OneHome Coordinator, Denver, CO, I'll echo Midori as I work with her!
Mayra Valdez
15:53
Mayra Valdez, Regional Task Force on the Homeless in San Diego. We talk about the top most vulnerable youth on the BNL.
Bobbie (she/her)
15:55
Bobbie from Lake Co, IL (just north of Cook Co/Chicago.) We tend to talk about those that have been matched to RRH and PSH with space to brainstorm for those that are coming that may be a challenge to house.
Reagan P.
15:56
chronic homelessness
J'Shaun Anderson
15:56
J'Shaun Anderson, Richmond, VA. We choose based on who workers feel are the most complex
Shawn Wright
15:59
Hello - Shawn @ Abilene Recovery Council in Abilene, TX. Haven't participated in local housing meetings for several months so can't really speak to the question.
Hannah.Carrai
16:02
Hannah Carrai, Fairfax County, VA
Amber Smith-OPEH
16:02
Amber Smith-Fairfax County CoC in VA. Fairly new to the county and just hear to learn more this afternoon!
Amber Smith-OPEH
16:16
*here
Brenda Chamberlain hmis@ncfalliance.org
16:20
Brenda North Central FL. We look at the ranges not normally assigned out. This way they are still plugged into the system.
Lizzy Ortiz
18:38
Can you share this power point presentation ?
Eddie Turner, BFZ
18:51
Yes, all slides will be on the Case Conferencing Tool Bank tomorrow
Lizzy Ortiz
19:01
Thank you !
Emma Beers, BFZ (She/Her)
19:04
Link here: https://www.joinbuiltforzero.org/resources/case-conferencing-tool-bank/
Bobbin Paskell
23:09
Thinking that it could easily turn into briefer "updates" meeting, which is not the goal
Midori Higa
29:24
Are there any recommendations about syncing up meetings to have similar structures? Thinking about how we have different meetings for different subpopulations and are working on adding in case conferencing for sub-geography as well. And how do you do that when different groups are better at the learning loop than others?
Eddie Turner, BFZ
30:02
Midori, great thinking. Let’s talk about that together in a few mins
Stephanie Crum
32:20
This is incredibly validating, we do many of these things in Phoenix but convincing leadership that this is the way an effective meeting needs be run has been the struggle.
Keanna Johnson
34:07
I think it is possible to sync the meetings (same agenda format, etc.), but then tailor it to population type.
Eddie Turner, BFZ
34:26
I wonder if using simple measures could help link up the meetings, too. Because then it allows for each meeting to have a different style/method but be measured by the same yardstick
Midori Higa
34:49
Thanks for the ideas y'all!
Stephanie Crum
34:52
We have to run youth case conferencing very differently because their data collection with youth providers is in a very different place compared to the rest of the community.
Midori Higa
35:24
Very much the same Stephanie!!
Eddie Turner, BFZ
36:15
Even with incomplete data/by-name lists, I wonder if you can spot the places where those teams can look for actions. Maybe you adapt the Learning Loop to fit where they’re at—but still give them big, bold milestones to look for
Bobbin Paskell
38:05
@Eddie - totally possible, yes! Measure success with what you have and then build from there, which also demonstrates importance of more complete data
Keanna Johnson
38:53
Yes, I just did that! I case conference with the HUD-VASH team during their unhoused meeting, and then do the regular Veteran case conferencing after. I find that we are able to discuss more clients this way, and it's not adding an extra meeting. I just slid in theirs LOL
Emma Beers, BFZ (She/Her)
40:30
+1 Bobbin! When I worked in SETN, I saw great success in one of our rural counties around data collection once we started seeing big results from the data we collected in our case conferencing meetings.
Eddie Turner, BFZ
40:42
“When we focused on everyone, we couldn’t focus on anyone really"
Keanna Johnson
40:56
+10000 Eddie!!!
Brenda Chamberlain
41:46
YES!!!!!!
Lizzy Ortiz
42:30
Would you consider having a previous homeless person in the meetings ??
Eddie Turner, BFZ
43:14
Lizzy, tell us more about what you’re thinking. What role do you imagine for them?
Lizzy Ortiz
43:59
to assist with the problem solving. It's just a thought.
La-Vanda Cotton
44:51
Can I have a copy of the slides please: lcotton@gatewayhomeless.org
jeremys
45:01
was stationed at Fort Sheridan, IL
Eddie Turner, BFZ
45:09
Hi, La-Vanda! All slides will be available on our website tomorrow. We’ll send you an email reminder, too :)
Whitney Riddell
45:24
@Lizzy, my concern would be around privacy and confidentiality
Lizzy Ortiz
45:38
I agree,
Eddie Turner, BFZ
46:02
Lizzy, it’s a cool thought. Curious if you have a particular person who you imagine could jump in and bring new ideas. I wonder how you could make it a good situation for that person as well as for the staff
Emma Beers, BFZ (She/Her)
47:24
I can relate to that from my time leading case conferencing! Being flexible is key.
jeremys
47:49
gaining momentum is important
Bobbin Paskell
51:41
Need to mix it up to build feeling of success
Keanna Johnson
56:03
So true Kerry!!!
Mayra Valdez
56:28
On average how many CE staff are a part of case conferencing?
Eddie Turner, BFZ
57:13
Incredible reports from these two teams!
jeremys
57:15
I am part of case conferencing, since I started Oct 6
Midori Higa
57:59
@Mayra, we usually have 2 CE staff at each meeting - one to lead, one to take notes
jeremys
58:05
CE staff is only 2 that I know of
Mayra Valdez
58:20
Thank you
Emma Beers, BFZ (She/Her)
58:36
Tool here: https://www.joinbuiltforzero.org/30-day-target-move-in-date-calculator/
maria.rodriguez (leadership/ CC&BNL)
58:47
Will this tool be available to the communities?
Garen Nigon, BFZ
58:58
*munch scream emoji* this is so cool
maria.rodriguez (leadership/ CC&BNL)
58:59
nvm
Eddie Turner, BFZ
59:16
This tool is available right now!
Holly LeMasurier
59:28
Sweet! Tools -templates - talking points! Yay BFZ!
Lizzy Ortiz
59:28
Where is the tool ?
Eddie Turner, BFZ
59:50
https://www.joinbuiltforzero.org/resources/case-conferencing-tool-bank/
La-Vanda Cotton
01:00:15
What about clients whose barriers are extraordinary, and all potential options have been explored? For example: felon, multiple evictions, no income/unemployed, frequent homelessness, mental diagnosis, no family support, burned bridges with other homeless agencies, no cell phone, possible drug addiction, poor credit history, etc. My main question is how do we get them to the door of housing even after addressing the challenges that manageable? Also, add the fact that shelter stay is only 90days:-)
Lizzy Ortiz
01:00:46
Sex offenders
Peter Bell
01:00:59
This ^
jeremys
01:01:03
That is my list also
Bobbin Paskell
01:01:05
@La Vanda - I think that is not necessarily "solvable" by case conferencing. Just have to get creative. Provide that data to CoC about gap in resource.
jeremys
01:01:46
break down barriers and create rapport with landlords
Bobbin Paskell
01:01:58
Yes, but sometimes there is a gap in resources. CE data helps to identify gaps and then you can request funding to fill those gaps
Eddie Turner, BFZ
01:02:11
I see teams make case conferencing a laboratory in which people get wildly creative with the resources that are available. I’ve sat in meetings where case managers came up with ingenious ideas about how to house clients on the sex offender registry, getting them through landlord barriers, for instance
Emma Beers, BFZ (She/Her)
01:02:39
Feel free to reach out to talk about housing tough clients! my email is always open: ebeers@community.solutions
Eddie Turner, BFZ
01:03:06
Maybe we need to run a “Housing Clients Who Are Tough to House” improvement cohort next year for case managers...?
jeremys
01:03:08
forward thinking would be to have a quick list of housing that is available
Marie Morrison
01:03:17
Curious - the calculator does not let you select a target date beyond Dec 2020? Am I missing something?
Bobbie (she/her)
01:03:24
Love that idea Eddie!
Annie ACEH
01:03:38
You can manually type in a different year
Emma Beers, BFZ (She/Her)
01:03:39
Just scroll down!
Bobbin Paskell
01:04:03
They don't want you to look that far out to house people LOL
Lizzy Ortiz
01:04:03
How about a case conference with landlords?
Jessica
01:04:09
+
Eddie Turner, BFZ
01:05:08
Love asking what landlords are looking for. That’s good negotiation thinking; how can we increase value for THEM, while we’re looking to deliver value to our clients
Erin Mangano
01:05:09
We did that via "landlord fairs" in pre-COVID times.
Erin Mangano
01:05:21
We housed 20 Veterans in one day when we did a landlord fair!
Eddie Turner, BFZ
01:05:35
It’s easy to think adversarially about landlords… and it won’t get us as far!
DaveDenney
01:05:37
They are also a great support team when you try to keep them housed. That is a topic we don't talk much about. Keeping them housed with barriers
Jessica
01:05:53
As the facilitator, one of my big challenges is staff look to me to have all the answers, to 'fix' what staff see as the issues/problems. I will ask the group to share similar experiences but it's always crickets. Suggestions on who to change this?
Mayra Valdez
01:06:10
How do you work around missing contact information? We have many clients on the BNL that are missing data and contact information. Does anyone have a recommendation to engage the community to enter data and contact information
Eddie Turner, BFZ
01:06:16
Jessica, we’re going to go DEEP on your question in the next/final session!
Jessica
01:06:30
great!
Shawn Liu (he/him)
01:07:09
Great job Jocelyn, Erin, and Kerry!
Arielle Anderson
01:07:14
Thank you!
Brenda Chamberlain
01:07:16
Thank you!
Rosemary Davis
01:07:18
Thank you!
Paul Rush
01:07:21
Thank you all so much!
Annie ACEH
01:07:22
Thanks
Lizzy Ortiz
01:07:22
Thank you for all the wonderful resources.
Keanna Johnson
01:07:26
This was great! Thank you!!!
jeremys
01:07:26
Thank you for the great discussion
Larsarene Alexander
01:07:28
great job
Stephanie Crum
01:07:30
thank you!
Elizabeth Murray
01:07:31
Thank you!
Emma Beers, BFZ (She/Her)
01:07:32
Don't miss the facilitation session! It's crucial to breaking through problem-fixed narratives in case conferencing.
Jocelyn Muzzin
01:07:33
THank you!
Megan C
01:07:34
thank you
Shawn Wright
01:07:35
Thank you!