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Overview of Rent Arrears - Shared screen with speaker view
Lisa Thurlow
18:08
is hits on facebook or beng taped
Meldis Jimenez
18:08
Good Morning Everyone! Meldis Jimenez (SHE/HER), community organizer for Broadway Housing Communities.
Miladis Flores
18:31
Thanks Jessica!
Lisa Thurlow
19:03
I need legal assistance with an hra case do you offer that?
Christina Xenos
19:23
Hello, Can we get the Power point after the presentation?
Edwin Ortiz
19:25
FYI Ed Ortiz from Safety Net Project of the Urban Justice Center.
Jessica Hurd
19:47
https://drive.google.com/drive/folders/1mMrTXIo2XgLDdAkYdvetaFGzObf_0LEo?usp=sharing
Jessica Hurd
19:54
materials available in the link above
Jessica Hurd
21:44
materials available here: https://drive.google.com/drive/folders/1mMrTXIo2XgLDdAkYdvetaFGzObf_0LEo?usp=sharing
Christina Xenos
23:38
thanks jessica
Lisa Thurlow
29:31
FYI THE HRA APP IS VERY COMPLICATED
Archana George
30:06
Hi everyone- thank you for this presentation. Can the RAU email be used to submit requests on behalf of clients who have CA for financial assistance other than just rent arrears (I’m trying to find the right email address to advocate for a client who needs a assistance with relocation expenses). Or is the RAU email only for rent arrears applications?
MUJAHEED
32:58
it will be the same email
Archana George
33:15
Thank you @mujaheed
MUJAHEED
33:31
RAUADVOCATESCASES@hra.nyc.gov
MUJAHEED
33:53
I send all of my requests there except HASA requests
Debra Franklin
34:16
The numbers on your slide were different. Or are there two numbers.
Jesmin Ferdausi
34:33
my house some one live in forcefully. They can not pay any money. what can I do now please told me
Amber Marshall
34:47
You can call the info line or the rescheduling unit numbers to schedule the call back
Jesmin Ferdausi
35:25
my phone number is 13473015764
MUJAHEED
36:16
Case numbers usually change quick or fall out of the system because of thier linking process to old case numbers
Alexis Bramhall
36:17
Do you mean 2 days from submitting the application?
MUJAHEED
37:11
I send all of my cases using the soc sec # if your comfortable with that, it will pull up all of thier cases on file and lead them to closings, rejections, current applications
Amber Marshall
37:46
@Alexis Bramhall - yes, 2 days from submitting the application
Lisa Thurlow
38:06
what sec# is
Alexis Bramhall
39:52
Thank you @Amber!
Lisa Thurlow
40:15
excellent
Arman Harutyunyan
40:32
Can anybody provide advocacy letter sample
Quantel Bazemore
40:41
can you make this presentation available ?
Lisa Thurlow
40:44
I Need an advocacy letter
Jesmin Ferdausi
41:27
my house one bad people captured. I want to eviction to him. but now court is closed. what can I do now?
Lisa Thurlow
41:55
how do we do go about this
Lisa Thurlow
42:01
I need that
Jesmin Ferdausi
43:48
I need an a marshal letter
abdus salaam-wahid
44:51
don't forget to include as well in advocacy letters, children's in the neighborhood, doctors are in the neighborhood, other family members close by but won't allow them to stay with them, or volunteers in the community, etc.
Lorraine Correa
46:18
what about for immigrant clients that are not eligible for public benefits that may be working off the books?
Jesmin Ferdausi
48:37
my house live two or three man they don’t have any family
Jesmin Ferdausi
49:59
can I get any money for this house mortgage
Amber Marshall
51:03
@Lorraine Correa - we will talk about some options later in the presentation for folks who do not have any of the immigration status that will qualify for money from HRA
Lorraine Correa
51:26
thank you!
Melina Hernandez
54:28
Is HRA making clients repay the OSD grants>
roxanna henry
55:37
the delays in the RA application process seems complicated. Could please offer one more example/scenario.
Amber Marshall
57:31
Delays can happen for A LOT of reasons:
Amber Marshall
57:40
- HRA just lost the information
Amber Marshall
57:51
- HRA didn't get all of the necessary documents
Amber Marshall
58:01
- the applicant didn't demonstrate future ability to pay the rent
Amber Marshall
58:47
- it's tax season and based on client's circumstances, HRA knows they will get a tax return (may be able to get around this based on urgency of the housing court case)
Jesmin Ferdausi
01:03:04
my tenant did not pay any money and he can not help me for this HRA. So what can I do
Jessica Hurd
01:03:55
for any questions about a specific case or personal experience, please call our hotline to discuss with our staff and to get a possible referral. 212-962-4795
Lisa Thurlow
01:04:08
The portal is horrible
Lisa Thurlow
01:04:52
thanks
Jesmin Ferdausi
01:09:34
hi
minerva Pallet
01:10:19
Good afternoon all-
Margarita Menuar
01:12:39
can you please send the recording to us once is available? thanks
Renee Martinez
01:12:53
Yes please.
Quantel Bazemore
01:13:06
++++
Jessica Hurd
01:13:19
we will post it on our website. housingcourtanswers.org/events
Jessica Hurd
01:13:42
also, many, many other trainings already available. look in the past events
Jessica Hurd
01:14:53
please add any questions to the chat!
roxanna henry
01:15:05
Is there a listing of the questions HRA ask the client re rent arrears/OSD?
Lisa Thurlow
01:15:08
do people use non professional advocates
cherisse thompson
01:15:09
I have a client who is receiving only unemployment benefits is she eligible to receive SNAP benefits or any other benefits
Andrew Laiosa
01:15:14
Sadly, the vast majority of my clients complain to me about the poor way that they are treated at HRA. The clients feel demeaned. This is the HRA culture that is projected to the community. My questions are: Are HRA staff trained to be empathetic and to act professionally. How can a client file a complaint and if they file a complaint how will that affect the quality of assistance that the client is seeking?
Lisa Thurlow
01:16:09
does your organization have contacts within hRA and the process
Pura Cruz
01:16:22
I always tell clients that go in with patience and try to understand that the person doing the interview is more overwhelmed than we are. Not to take the rush personal
Rory Mondshein
01:17:08
If someone has a disability and saves money for medical reasons, will HRA take that money out of savings for arrears?
Hazel Miura
01:17:39
They can make a complaint to the supervisor remember everyone has a boss.
Meldis Jimenez
01:18:39
What is a housing report is that a HRA history record?
Amber Marshall
01:18:47
@Roxanne Henry - no, it varies caseworker to caseworker. It generally will always include why they fell behind.
Oriana S.R (She/Ella)
01:18:59
How do you request that information?
cherisse thompson
01:19:28
That is great information thank you Aissatou Barry
Shelly Solomon
01:21:17
How can my client find out why Hra is not paying shelter allowance.
MUJAHEED
01:21:53
JUST WANTED TO SAY AWESOME TRAINING TEAM
Lisa Thurlow
01:22:23
I can warn everyone it alone even if you are proficient cos you are only communicating with an app
Lisa Thurlow
01:22:43
I hope we can get a copy of these slides and training
Jessica Hurd
01:23:00
slides available in the materials folder: https://drive.google.com/drive/folders/1mMrTXIo2XgLDdAkYdvetaFGzObf_0LEo?usp=sharing
Lisa Thurlow
01:23:20
thanks
Lisa Thurlow
01:25:25
I have had this situation where do you get this info I reported a complaint where can we do this
Lisa Thurlow
01:25:34
Where do you ask
Lisa Thurlow
01:25:42
I am learning a lot
Shelly Solomon
01:26:48
what can I do to help my client if Hra has not been paying his rent
IDALIA BISBAL
01:27:17
great training thank you. From Idalia Camba Legal Services Paralegal
Melina Hernandez
01:27:42
Have clients been asked to repay the OSD?
cherisse thompson
01:28:07
It is sad how they are treated seeing that we are in trying times
Lisa Thurlow
01:29:03
which organization
Debra Franklin
01:30:49
Customer service goes both ways. Just be your best. You are so sweet Amber.
Osvaldo Velazquez
01:30:59
I appreciate you for sharing your experience Amber.
Lisa Thurlow
01:31:46
how do we do a reconsideration packet and with who I am appealing
Iris Mantilla
01:32:14
Great training Thank you!
Lisa Thurlow
01:32:35
where can I contact rau
Lisa Thurlow
01:32:43
I didn't even know ir existed
roxanna henry
01:32:44
What happens when there is no ans from RAU since December???
Yadhira Deras
01:33:53
Is the reconsideration packet you are speaking of a Fair Hearing? Or is that a different step we can take before applying for a fair hearing?
Amber Marshall
01:35:05
@yadhira deras - it is a separate process. A reconsideration an informal request
Lisa Thurlow
01:35:05
I need to discuss if I should reconsider the fair appeal hearing
Yadhira Deras
01:35:32
I personally never saw a Reconsideration Request
Lisa Thurlow
01:35:56
I am confused where to contact the raru
Lisa Thurlow
01:36:10
I need to call an advocacy department
Yadhira Deras
01:36:43
@Amber Marshall Thank you
Jessica Hurd
01:37:05
call our hotline and ask for a referral? we can put you in touch with an org that can help you @lisa thurlow
minerva Pallet
01:43:53
@ Jessica Hurd can you provide the hotline #
Jessica Hurd
01:44:06
yes! 212-962-4795
roxanna henry
01:44:38
are there trainings for the new housing court print outs.
Lisa Thurlow
01:44:44
How can I sign up for an advocay
Lisa Thurlow
01:44:52
advocasy
Amber Marshall
01:50:45
I see we are over our normal time. The last slides cover where to get rent arrears outside of a rent arrears grant
Pura Cruz
01:51:21
Thank you both for the great presentation
Pura Cruz
01:51:41
Thank you HCA for this
Jessica Hurd
01:52:01
thanks for joining us!
Jessica Hurd
01:52:32
stay tuned, we have more trainings in the works! check out our website housingcourtanswers.org/events and join our mailing list
Edwin Ortiz
01:54:22
How much more will they pay?
Edwin Ortiz
01:55:30
Can be tough to find arrest of arrears from charities.
Marlene casanova
01:55:51
Tenant can call HCA hotline for the Charity Information 212-962-4795
Andrew Laiosa
02:00:03
You don't really mean Rent Controlled, do you? I think you mean "rent regulated". Rent Stabilization and the Rent Control are programs and are both examples of rent regulation.
Andrew Laiosa
02:01:11
Thank you for the clarification!
Debra Franklin
02:05:08
I am sitting in as a paralegal student at CPCC in North Carolina. This is great especially the time commitment. I am going to try to do this training in Charlotte, NC. WoW, so much detail that I have to research. Thank you very much!
Michelle Coller
02:06:07
You may provide clients with our HomeBase email to reach out for an Intake: homebase3@helpusa.org. We mostly service zip codes 10457 & 10458, however, we can refer clients to our sister locations if we are unable to assist.
Marlene casanova
02:06:57
Tenants can call HCA for the location and number for HomeBase too.
Jodie Leidecker
02:08:47
please send out the presentation afterwards. Thanks!
Amber Marshall
02:09:26
Here's an additional explainer on the HCR COVID Rent Relief Extension Program: https://hcr.ny.gov/system/files/documents/2021/01/covid-rent-relief-program-extension.pdf
Hannah Walker
02:14:54
Thank you Aissatou and Amber! This has been such a helpful training!!
Edwin Ortiz
02:15:09
How much more will HRA pay over 12,000
Jessica Hurd
02:15:22
thanks everyone for coming! see you again soon
rudy ferreira
02:15:42
Thank you for all this valuable information.
Hazel Miura
02:16:10
Thank you
cherisse thompson
02:16:12
I have a client who tried applying for SNAP benefits but was denied because her income was to high. Client is only receiving unemployment benefits at this time
Rory Mondshein
02:16:30
What if a client has to repay student loans and that is affecting their disposable income for rent?
Amber Marshall
02:17:46
SNAP Calculator: https://bplc.cssny.org/benefit_tools/snap_calculator
cherisse thompson
02:17:53
that is sad because she has one child and she lost her husband
Edwin Ortiz
02:18:25
Thanks very much for the presentation. Really appreciate the materials.
cherisse thompson
02:18:40
Okay Thank you
Lisa Thurlow
02:18:41
I have learned a lot now have to find a legal advocacy nd will call the hotline . I have an appeal scheduled but now I am reconsidering and need to be advocated in order to reapply should I postone my fair hearing and try to reapplystay tuned, we have more trainings in the works! check out our website housingcourtanswers.org/events and join our mailing list
Lisa Thurlow
02:19:08
sorry for typo
Rory Mondshein
02:20:17
Thanks!
hector santiago
02:20:33
Does any of this apply to Westchester?
cherisse thompson
02:20:42
This presentation was very helpful thank you for the two presenters
Lisa Thurlow
02:21:18
which number
Lisa Thurlow
02:21:31
thanks so much
Miladis Flores
02:22:29
This was a very informative presentation!
Miladis Flores
02:22:33
Thanks Amber and Aissatou
Andrew Laiosa
02:22:35
Thank you, Ms. Barry and Ms. Marshal for this very informative and important presentation, provided in a most professional and empathetic fashion. And thank you for the direct services that you continue to provide to our community under very difficult circumstances. I wish that all of my clients came before you for help, and then I would know that they would be receiving the very best possible assistance.
Jessica Hurd
02:22:42
Thank you!
Oriana S.R (She/Ella)
02:22:44
Thank you!!!
Rosbely Gonzalez
02:22:45
Thank you!
Lisa Thurlow
02:22:47
amazing
stella odukogbe
02:22:47
thank you
Yajaira Molina
02:22:49
Thank you
Marge Seibert
02:23:01
do you have advocates for Mitchel lama?
Gustavo Flores
02:23:15
Thank you so much for all the information provided!
Melina Hernandez
02:23:20
Thank you!!!
Nadia Wright
02:23:21
thank you!
rudy ferreira
02:23:23
Rudy Ferreira, Thanks again
Aurora Guzman
02:23:24
Thank you
Yadhira Deras
02:23:27
Thank you
Debra Franklin
02:23:27
thanks
cherisse thompson
02:23:28
Thank you
Renee Martinez
02:23:29
thank you
ASUS_A009
02:23:34
thank you !!
Osvaldo Velazquez
02:23:35
thank you take care
cherisse thompson
02:23:39
Have a good weekend everyone
Jannie Morales
02:23:43
Thank you have a great day