is hits on facebook or beng taped

Good Morning Everyone! Meldis Jimenez (SHE/HER), community organizer for Broadway Housing Communities.

Thanks Jessica!

I need legal assistance with an hra case do you offer that?

Hello, Can we get the Power point after the presentation?

FYI Ed Ortiz from Safety Net Project of the Urban Justice Center.

https://drive.google.com/drive/folders/1mMrTXIo2XgLDdAkYdvetaFGzObf_0LEo?usp=sharing

materials available in the link above

materials available here: https://drive.google.com/drive/folders/1mMrTXIo2XgLDdAkYdvetaFGzObf_0LEo?usp=sharing

thanks jessica

FYI THE HRA APP IS VERY COMPLICATED

Hi everyone- thank you for this presentation. Can the RAU email be used to submit requests on behalf of clients who have CA for financial assistance other than just rent arrears (I’m trying to find the right email address to advocate for a client who needs a assistance with relocation expenses). Or is the RAU email only for rent arrears applications?

it will be the same email

Thank you @mujaheed

RAUADVOCATESCASES@hra.nyc.gov

I send all of my requests there except HASA requests

The numbers on your slide were different. Or are there two numbers.

my house some one live in forcefully. They can not pay any money. what can I do now please told me

You can call the info line or the rescheduling unit numbers to schedule the call back

my phone number is 13473015764

Case numbers usually change quick or fall out of the system because of thier linking process to old case numbers

Do you mean 2 days from submitting the application?

I send all of my cases using the soc sec # if your comfortable with that, it will pull up all of thier cases on file and lead them to closings, rejections, current applications

@Alexis Bramhall - yes, 2 days from submitting the application

what sec# is

Thank you @Amber!

excellent

Can anybody provide advocacy letter sample

can you make this presentation available ?

I Need an advocacy letter

my house one bad people captured. I want to eviction to him. but now court is closed. what can I do now?

how do we do go about this

I need that

I need an a marshal letter

don't forget to include as well in advocacy letters, children's in the neighborhood, doctors are in the neighborhood, other family members close by but won't allow them to stay with them, or volunteers in the community, etc.

what about for immigrant clients that are not eligible for public benefits that may be working off the books?

my house live two or three man they don’t have any family

can I get any money for this house mortgage

@Lorraine Correa - we will talk about some options later in the presentation for folks who do not have any of the immigration status that will qualify for money from HRA

thank you!

Is HRA making clients repay the OSD grants>

the delays in the RA application process seems complicated. Could please offer one more example/scenario.

Delays can happen for A LOT of reasons:

- HRA just lost the information

- HRA didn't get all of the necessary documents

- the applicant didn't demonstrate future ability to pay the rent

- it's tax season and based on client's circumstances, HRA knows they will get a tax return (may be able to get around this based on urgency of the housing court case)

my tenant did not pay any money and he can not help me for this HRA. So what can I do

for any questions about a specific case or personal experience, please call our hotline to discuss with our staff and to get a possible referral. 212-962-4795

The portal is horrible

thanks

hi

Good afternoon all-

can you please send the recording to us once is available? thanks

Yes please.

++++

we will post it on our website. housingcourtanswers.org/events

also, many, many other trainings already available. look in the past events

please add any questions to the chat!

Is there a listing of the questions HRA ask the client re rent arrears/OSD?

do people use non professional advocates

I have a client who is receiving only unemployment benefits is she eligible to receive SNAP benefits or any other benefits

Sadly, the vast majority of my clients complain to me about the poor way that they are treated at HRA. The clients feel demeaned. This is the HRA culture that is projected to the community. My questions are: Are HRA staff trained to be empathetic and to act professionally. How can a client file a complaint and if they file a complaint how will that affect the quality of assistance that the client is seeking?

does your organization have contacts within hRA and the process

I always tell clients that go in with patience and try to understand that the person doing the interview is more overwhelmed than we are. Not to take the rush personal

If someone has a disability and saves money for medical reasons, will HRA take that money out of savings for arrears?

They can make a complaint to the supervisor remember everyone has a boss.

What is a housing report is that a HRA history record?

@Roxanne Henry - no, it varies caseworker to caseworker. It generally will always include why they fell behind.

How do you request that information?

That is great information thank you Aissatou Barry

How can my client find out why Hra is not paying shelter allowance.

JUST WANTED TO SAY AWESOME TRAINING TEAM

I can warn everyone it alone even if you are proficient cos you are only communicating with an app

I hope we can get a copy of these slides and training

slides available in the materials folder: https://drive.google.com/drive/folders/1mMrTXIo2XgLDdAkYdvetaFGzObf_0LEo?usp=sharing

thanks

I have had this situation where do you get this info I reported a complaint where can we do this

Where do you ask

I am learning a lot

what can I do to help my client if Hra has not been paying his rent

great training thank you. From Idalia Camba Legal Services Paralegal

Have clients been asked to repay the OSD?

It is sad how they are treated seeing that we are in trying times

which organization

Customer service goes both ways. Just be your best. You are so sweet Amber.

I appreciate you for sharing your experience Amber.

how do we do a reconsideration packet and with who I am appealing

Great training Thank you!

where can I contact rau

I didn't even know ir existed

What happens when there is no ans from RAU since December???

Is the reconsideration packet you are speaking of a Fair Hearing? Or is that a different step we can take before applying for a fair hearing?

@yadhira deras - it is a separate process. A reconsideration an informal request

I need to discuss if I should reconsider the fair appeal hearing

I personally never saw a Reconsideration Request

I am confused where to contact the raru

I need to call an advocacy department

@Amber Marshall Thank you

call our hotline and ask for a referral? we can put you in touch with an org that can help you @lisa thurlow

@ Jessica Hurd can you provide the hotline #

yes! 212-962-4795

are there trainings for the new housing court print outs.

How can I sign up for an advocay

advocasy

I see we are over our normal time. The last slides cover where to get rent arrears outside of a rent arrears grant

Thank you both for the great presentation

Thank you HCA for this

thanks for joining us!

stay tuned, we have more trainings in the works! check out our website housingcourtanswers.org/events and join our mailing list

How much more will they pay?

Can be tough to find arrest of arrears from charities.

Tenant can call HCA hotline for the Charity Information 212-962-4795

You don't really mean Rent Controlled, do you? I think you mean "rent regulated". Rent Stabilization and the Rent Control are programs and are both examples of rent regulation.

Thank you for the clarification!

I am sitting in as a paralegal student at CPCC in North Carolina. This is great especially the time commitment. I am going to try to do this training in Charlotte, NC. WoW, so much detail that I have to research. Thank you very much!

You may provide clients with our HomeBase email to reach out for an Intake: homebase3@helpusa.org. We mostly service zip codes 10457 & 10458, however, we can refer clients to our sister locations if we are unable to assist.

Tenants can call HCA for the location and number for HomeBase too.

please send out the presentation afterwards. Thanks!

Here's an additional explainer on the HCR COVID Rent Relief Extension Program: https://hcr.ny.gov/system/files/documents/2021/01/covid-rent-relief-program-extension.pdf

Thank you Aissatou and Amber! This has been such a helpful training!!

How much more will HRA pay over 12,000

thanks everyone for coming! see you again soon

Thank you for all this valuable information.

Thank you

I have a client who tried applying for SNAP benefits but was denied because her income was to high. Client is only receiving unemployment benefits at this time

What if a client has to repay student loans and that is affecting their disposable income for rent?

SNAP Calculator: https://bplc.cssny.org/benefit_tools/snap_calculator

that is sad because she has one child and she lost her husband

Thanks very much for the presentation. Really appreciate the materials.

Okay Thank you

I have learned a lot now have to find a legal advocacy nd will call the hotline . I have an appeal scheduled but now I am reconsidering and need to be advocated in order to reapply should I postone my fair hearing and try to reapplystay tuned, we have more trainings in the works! check out our website housingcourtanswers.org/events and join our mailing list

sorry for typo

Thanks!

Does any of this apply to Westchester?

This presentation was very helpful thank you for the two presenters

which number

thanks so much

This was a very informative presentation!

Thanks Amber and Aissatou

Thank you, Ms. Barry and Ms. Marshal for this very informative and important presentation, provided in a most professional and empathetic fashion. And thank you for the direct services that you continue to provide to our community under very difficult circumstances. I wish that all of my clients came before you for help, and then I would know that they would be receiving the very best possible assistance.

Thank you!

Thank you!!!

Thank you!

amazing

thank you

Thank you

do you have advocates for Mitchel lama?

Thank you so much for all the information provided!

Thank you!!!

thank you!

Rudy Ferreira, Thanks again

Thank you

Thank you

thanks

Thank you

thank you

thank you !!

thank you take care

Have a good weekend everyone

Thank you have a great day