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Firefly Training 5/17/22 - Shared screen with speaker view
Ari Baker, Tenn-Share
36:35
yep
Catherine Ezell
42:59
Can you reprint more than one label at a time?
Janet Walker
48:32
What happens when we don't see picked up or delivered registered on a bag we're tracking?
Edna Sherron
48:46
Can you change the font size and type on the shipping labels?
Diane Wheeler
50:26
Can you add Attn: to on the label in the future?
Catherine Ezell
50:52
A while ago the return addresses changed to abbreviations for the libraries with longer names. Could that be changed back?
Catherine Ezell
52:10
It just makes the paperwork take a little longer
Edna Sherron
55:36
What do we do with Firefly bags that are heavily ink-stained (label pocket) and cannot be cleaned? Do you offer a "bag swap," or do we need to purchase additional bags?
Edna Sherron
57:24
Thank you! Sometimes alcohol doesn't work:)
lisa williams
57:32
Thank you, Ari!
Catherine Ezell
58:13
The scrubby side of a sponge with some alcohol or hand sanitizer sometimes helps
lisa williams
58:30
So is there a history of the barcodes of the individual libraries online somewhere?
lisa williams
58:47
no our own
lisa williams
59:17
gotcha
lisa williams
59:42
and the notes field would be preserved as well?
Sofiya Dahman
59:44
Delays? Should we assume it is because you lack drivers?
lisa williams
01:00:05
great
Sofiya Dahman
01:00:42
Memphis seems to be one of them.
robin Meeks
01:00:54
we have had books delivered on unexpected days, then not picked up on scheduled days, is this due to drivers
Edna Sherron
01:01:14
Do all Firefly materials go to the individual hubs first to be processed, then to the libraries? I wondered if this could be a source of delays.
Sofiya Dahman
01:04:34
Thank you so much, Ari!
lisa williams
01:05:28
So I am confused a little as to whether the Firefly (blue bags) and the local courier (green bags) use the same delivery driver/trucks?
Edna Sherron
01:06:06
Thanks for clearing that up!
Amanda Dembiec
01:07:34
I thought the green bags were from the old consortium and were just being recycled with the new courier.
Edna Sherron
01:07:49
I have received a few pink bags-who do I return those to?
Amanda Dembiec
01:08:37
We get the green bags in Nashville via Firefly, which is what makes me think that because we were never involved with the East TN courier. And it has a Firefly label.
Robyn Weisman
01:14:40
the pink bags are old ASERL bags
Robyn Weisman
01:14:55
we don't need them anymore, we've changed courier service!
Genny Carter
01:15:13
Thank you!
Amanda Dembiec
01:15:16
THanks
lisa williams
01:15:20
Thanks, Jeff! Thanks, Ari!
Sofiya Dahman
01:15:22
Thank you!
Jan Cohu
01:15:24
Thanks!
Diane Wheeler
01:15:25
Thank you!
Catherine Ezell
01:15:27
Thanks!
Shirley Alder
01:15:29
Thanks, great information!
Kiana Webb
01:15:31
Thanks you all!
Bailey Clayton
01:15:36
Thank you!
Edna Sherron
01:15:37
Thanks!
John Blankenship
01:15:39
Thanks
Robyn Weisman
01:15:41
thank you!