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Nonprofit Leaders call with Dan Ellzey of SC Department of Employment & Workforce - Shared screen with speaker view
Madeleine McGee
17:57
Welcome - Please share your name, organization name and where you are located.
Larry Hembree
18:13
Larry Hembree, Columbia Children's Theatre
Alecia Klauk, Chapin We Care
18:13
Alecia Klauk, Chapin We Care Center
Judy Eveerett
18:14
Judy Everett
Savannah Crosby
18:15
Savannah Crosby, J. Marion Sims Foundation, Lancaster
Mary Hipp
18:17
Mary Hipp Feed & Seed
Lisa Colby
18:21
Lisa Colby - American Red Cross - Greenville
mshain
18:22
Michelle Shain United Way Greenville County
Kristina
18:23
Kristina Conroy, Saluda Counseling Center in Rock Hill, SC
mhimes
18:24
Marc Himes: SC Center for Fathers and Families
golsen
18:30
GB Olsen, United Way of the Midlands
tracy
18:31
Tracy Bailey, Freedom Readers Myrtle Beach, SC
Blakely Roof
18:32
Blakely Roof, United Way of Horry County
Pam Temple
18:34
Hi everyone - Pam Temple, J. Marion Sims Foundation
mhimes
18:35
Columbia
Cat Carlisle
18:37
Cat Carlisle Meals on Wheels Greenville
taylor
18:38
Taylor Ion,
Melinda Merrell
18:39
Melinda Merrell, University of South Carolina
Judy Eveerett
18:40
Judy Everett,SC Center for Fathers and Families, Columbia
SC Appleseed
18:40
Sue Berkowitz-Columbia, SC Appleseed
Jeff McCormack
18:41
Jeff McCormack - SC Physicians Care Charity - Columbia, SC
Suzie Foley
18:42
Suzie Foley, Greenville Free Medical Clinic
taylor
18:43
TRIO, Charleston SC
Daniel Prohaska
18:43
Hello! Daniel Prohaska, Lions Vision Services. We're headquartered in Columbia, SC; I'm working out of my home office in Moncks Corner, SC.
ccurrey
18:44
Craig Currey Transitions Homeless Center, Columbia SC
rhondawashington
18:45
Rhonda Washington, Take Flight Project, Columbia, SC
jcapaldi
18:47
Julie Capaldi-United Way of Pickens County
CSC Zoom
18:47
Mark Sobiski
Cary Plummer
18:49
Cary Plummer, CanHope, Aiken
Amber Stewart
18:49
Amber Stewart, SCACED, Charleston
Puckett
18:50
Catherine Puckett, Nonprofit Alliance in Greenville
Brenton Brown
18:59
Brenton Brown, The South Carolina Commission for Minority Affairs (Columbia, SC)
Sharon Rodgers
18:59
Sharon Rodgers
Langley Shealy
19:00
Langley Shealy, SC Grantmakers Network
Jeffrey Fleming
19:02
Jeffrey Fleming-Palmetto Project-Statewide
CBurdette
19:05
Carol Burdette, United Way of Anderson County
Sarah Pope (SOS Health Care, inc)
19:07
Sarah Pope, SOS Health Care, Inc - Horry, Georgetown, Florence, Charleston, Greenville
krussell
19:12
Kevin Russell CEO, Florence County
Marc A. Pitman
19:13
Marc Pitman, The Concord Leadership Group, Greenville, SC
Tara Burgess
19:13
Tara Burgess, Children's Attention Home, Rock Hill, SC
Lesa Kastler
19:14
Lesa Kastler Community Foundation of Greenville Board Chair
CSC Zoom
19:17
mark sobiski, CareFIRST Carolina Foundation, Hartsville SC
Becky Clement
19:20
Becky Clement, The Salvation Army, Greenville County
deb richardson-moore
19:22
Deb Richardson-Moore from Triune Mercy Center, Greenville
JAvin2
19:24
Julie Ann Avin with MIRCI (Mental Illness Recovery Center, Inc.)
Rayani
19:24
Rayani Baughman, Palmetto Place Children & Youth Services, Columbia SC
joann
19:25
JoAnn Turnquist, Central Carolina Community Foundation - Columbia, SC
Alesia Carter
19:26
Alesia Carter, United Way of Laurens County Clinton SC
Jan Hardee
19:28
Jan Hardee, North Strand Helping Hand, Longs, SC
Mindy Sturm
19:30
Mindy Sturm, City of Charleston- Mayor's Office for Children, Youth and Families
jamesorlick
19:43
James Orlick, Clemson University- Director of Foundation Relations and Grant Writer for Inclusion & Equity
kathy jenkins
19:46
Kathy Jenkins, New Directions, Myrtle Beach
Charlton Burns
19:53
Charlton Burns-Richland County Government and Community Services
Mamie Nicholson
20:15
Mamie Nicholson, Program Officer, The Self Family Foundation, Greenwood
Victoria Mackey
20:21
Tory Mackey,The Chapin Foundation of Myrtle Beach
WPearson
20:39
Wanda Pearson, Chief Program Officer, The Cooperative Ministry, Columbia
Heather Lother
20:45
Paige Stephenson, United Way of the Piedmont
NSHH Main
21:32
Kelly Johnson North Strand Helping Hand
Madeleine Together SC
24:43
Q _ What is the definition of claims per week ? Is that the total number unemployed and getting assistance?
Grey Parks
25:08
that's the number of new claims filed per week
Shelli Quenga
25:33
Shelli Quenga, Palmetto Project. Our main office is in North Charleston, but I'm WFH in Summerville.
Madeleine Together SC
26:06
So if just new claims, when it goes down, it doesn’t mean the total number unemployed is going down. It just means the number unemployed is not increasing as fast.
Madeleine Together SC
26:58
Q - Grey - can you sort claims by industry and pullout nonprofits as a category?
Grey Parks
27:18
correct it just means the number of people filing a new claim is going down. it does not take into account those continuing to file weekly
Grey Parks
27:48
we can pull out the nonprofits
SC Appleseed
28:07
exactly, do we know what is the average wait time from application to delivery of benefits with UI type?
Grey Parks
29:10
it can take up to 21 days
SC Appleseed
29:48
what is the time frame under the law? without the one week wait under families first?
Shelli Quenga
30:08
We know that legally the agency has up to 21 days, but what is the wait time now? We have people who have been waiting 7+ weeks.
SC Appleseed
30:10
and what about folk take that more than 21 days
SC Appleseed
32:00
what happens to the person, like a restaurant worker has worked but their employer did not file, how do they get their claim in
Grey Parks
32:37
for those that take longer we would have to look at the details of the claim. during this time some claims have taken longer due to specific circumstances and volume.
SC Appleseed
34:22
what is the way to get folk through that bottleneck. Also what accomodations do you have for the disabled? folk who have Mental Health issues and cannot sit on a phone? or do not have internet access
Shelli Quenga
34:33
Consumers are being told by new call center workers that bc they are working from home, there is no supervisor available to help with more complicated issues. They are suggesting that consumers just call back and try to get another rep who has more authority or just wait until the offices open. How do we advise these consumers?
SC Appleseed
35:16
I had a client who was on the phone waiting for 3.5 hours the first person did not even have access to a computer.
Madeleine Together SC
36:14
Q - Grey - can you tell us more about those using the reimbursable structure? How many organizations? Are you seeing many claims from these types of organizations? Would love to see how we can help them.
Kristina
36:51
Is DEW hiring?
Shelli Quenga
37:30
We're still trying to get people the money that should be due to them and hasn't been awarded to pay the bills that they have right now. Re-employment is a little further down the priority list when they have bills that have piled up.
Naomi Lett
38:39
What do you anticipate as the largest sector loss in employment moving forward?
Jan Hardee
39:29
Some employees work more than one job. Your system does not allow to make additional claims when they are laid off from another multiple jobs. Say this person works 3 jobs and was laid off from two jobs but still working at one. The two jobs had different end dates. Employees cannot get through to SCDEW
Naomi Lett
39:39
Is DEW pushing for broadband expansion?
Mindy Sturm
40:31
Aren't workers who are unemployed due to COVID 19 only exempt from seeking new employment?
CSC Zoom
41:01
define soft skills. these may be areas that NPOs can assist in preperations with volunteer based traing.
rhondawashington
41:01
I work part-time in events for 3 different companies. I’m assuming I’m one of the more complicated cases. Still waiting for UI.
Shelli Quenga
41:13
If you're asking us to assist with UI filing, can you commit to communicating with us so that we can be of more help? We need answers to questions from self-employed people in terms of how best to complete claims, how to complete forms that are being sent to them that are not relevant.
Shelli Quenga
42:19
Many will need help preparing profit and loss statements for 1/1/2020 to present day. We don't know from DEW what format is allowable, what's the best way to submit, etc.
Alesia Carter
43:01
I have someone that has been trying to reach someone to correct hours worked for a week from 3 weeks ago where he claims too many hours but everyone he talks to is new and can't do much. He held for literally 3-4 for a few days in a row and was told he will get a call back but no one has called yet. Will he still be able to make that correction even though it has been 4 weeks ago that the error was made? Is there any other way besides calling in that he can make that correction?
Madeleine Together SC
43:42
Any sense of possible range of percent unemployed over the rest of the year?
Shelli Quenga
44:54
Do call center reps have access to telephone interpreter services?
SC Appleseed
45:37
is there any chance SC DEW can reconsider cutting the number of state weeks to 20 weeks back to 26, recognizing that this is going to be a long recovery? Also will SCDEW be providing guidance about what is good cause not to go back to work and what type of documentation one will have to provide and how to get that to the agency
Grey Parks
46:17
Soft skills can be things such as showing up on time, getting along with others, conflict resolution
Grey Parks
47:08
yes interpreters can be provided
ahewitt
48:35
is DEW projecting a reoccurrence of business closures if the virus continues to spread as we are trying to reopen and get back to some type of new normalcy?
Grey Parks
48:41
The CARES act has laid out good cause related to PUA claims, however good cause under state UI the same able and available rules would apply
Grey Parks
49:22
Extending the number of weeks would require a legislative change
Shelli Quenga
50:19
Why are the SC DEW people not on camera?
Jan Hardee
51:53
Not a user friendly system for claims and cannot get through on the phone.
SC Appleseed
52:55
I understand it would require a legislative change but as an agency will SCDEW work to help make this happen, you were very active to get the weeks cut 10 years ago.
Kristina
53:52
Thank you to the SC DEW folks for joining us, letting us ask questions, and tolerating folks using chat as a complaint/gripe/frustration outlet.
jamesorlick
54:07
Why can’t there be a system where you dial in and you get a call back when someone is ready to speak so people won’t have to wait for 2 hours?
Madeleine Together SC
54:28
Q - Kevin - What would it take for your call system to be able to schedule call backs?
Kristina
54:58
Does it help expedite anything for employers to file claims on behalf of their employees?
Shelli Quenga
55:04
Maybe you could share that instruction with the rest of us?
Kristina
55:06
Esp in the case of layoffs
Alesia Carter
55:15
They do have the call back feature but it isn't always available it depends on how many calls they already have holding
Tara Burgess
56:00
Is there a minimum age to be eligible for unemployment?
Grey Parks
56:17
Employers filing on behalf of the employees can help move the process along quicker
Madeleine Together SC
58:23
Kevin - can we help with getting that training to nonprofits? We can even ask the Librarians to train others if that helps?
Kristina
58:23
great! thank you!
Melanie Huggins
58:34
Maybe offer a training webinar for nonprofits who want to provide the type of assistance our library is able to. Thank you DEW.
Susan DeVenny
58:59
Yes Melanie - great idea
Naomi Lett
59:00
It is an incredibility difficult task and we appreciate all the work you are doing!
Shelli Quenga
59:18
So when are SC Works centers going to re-open?
Grey Parks
01:00:37
Centers will start opening over the next few weeks.
Beth De Santis
01:00:40
Since the system is not set up for the self employed, can a step by step instruction sheet be published on the web like the one is out there for those that were traditionally employed
Madeleine Together SC
01:01:25
What about screen sharing to help folks file virtually?
Shelli Quenga
01:02:02
so do you have a practice site to be able to see the options?
rhondawashington
01:02:07
Isn’t there a youtube video already available? I thought I saw it on SC DEW YouTube page.
Beth De Santis
01:02:28
Many self employed people have filed and been denied, do they still go in every week and re-apply?
joann
01:05:27
FYI - We have a call with Director Leach, DSS, on May 20 at 9am. Additional information about childcare may be provided on that call.
SC Appleseed
01:05:51
for those who have been denied, seen folk denied, we have escalated and then approved, is there a way to not have to appeal but get the glitch fixed for that person
Melanie Huggins
01:05:59
We are helping now over the phone. They call our staff and we help them file online.
Grey Parks
01:06:04
the directions to apply for PUA are on our website
Grey Parks
01:06:56
the self employed that were denied should apply PUA
Shelli Quenga
01:07:00
Why does the "Corporate Officer" interview come up twice for self-employed people?
Shelli Quenga
01:08:35
Palmetto Project has been helping people file applications for several weeks. We are not side-by-side. That is not a viable option for anyone right now. Instead, we are recording the consumer's verbal consent to assist them, collect Personally Identifiable Information, and assisting them. 843-577-4122
Grey Parks
01:09:41
If folks have applied for PUA, the corporate officer question will not have any affect on the PUA claim
Shelli Quenga
01:09:56
Screensharing implies that consumers have computers and internet access. That is just not the case for too many South Carolinians.
Madeleine Together SC
01:10:51
Wondering what it would take for every forward facing nonprofit to offer hot-spot services at their sites?
Shelli Quenga
01:10:56
Grey - The Corporate Officer interview may not have an effect on the claim, but it is showing up in the list of interviews that must be completed. And it's showing up twice.
rhondawashington
01:12:20
Any word when the PEUC will begin? I heard mid-May.
Grey Parks
01:12:45
PEUC will be available in approximately 2 weeks
rhondawashington
01:13:01
Grey - Thank you.
Madeleine Together SC
01:13:23
Do you see a risk that the 2 1/2 month PPP loans ends and folks start laying off AND around the same time the PUC $600 ends?
Naomi Lett
01:14:07
Thank you all very much. This has been a great and informative discussion.
Marc A. Pitman
01:15:00
What a great answer! Thanks, Erica!
Marc A. Pitman
01:15:33
Thank you all!
Melinda Merrell
01:15:43
Thank you to all for this great information.
ccurrey
01:15:48
Thanks for speaking to us today. This has been a very useful session.
Madeleine Together SC
01:16:15
SC DEW is doing a great job. We thank you and stand ready to help.
WPearson
01:16:22
Great information. Thank you.
Beth De Santis
01:16:34
Thank you for everything
JAvin2
01:16:37
Thank you for sharing valuable information.
rhondawashington
01:16:50
Thank you.
Susan DeVenny
01:16:50
Great call!